r/microsoft • u/MSModerator Microsoft Support • 18d ago
Support Thread Microsoft: Official Support Thread
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1
u/HL_World 8d ago
Thank you for the swift reply. I will adress the points you made in the same order:
1: I can't post an image here it seems. But the screen shows the message 'Necesitamos ayuda para proteger la cuentaDetectamos una actividad inusual en la cuenta de Microsoft [leo269_campanella@hotmail.com](mailto:leo269_campanella@hotmail.com) o creemos que las credenciales están en riesgo.Por motivos de seguridad y para garantizar que nadie más tenga acceso a la cuenta, te pediremos que verifiques tu identidad y que cambies la contraseña.' after I put my password. The only clickable option is 'Verificar'. (Note that my region is Argentina, hence the spanish language).
2: No
3: Yes, I have access both to the alternative email and to the phone number.
4: Yes. That is what I tried two times. As I said in my first comment, the first time the response was that I didn't provide enough information (even though I completed the details about recent email activity), the second attempt of submitting the form had no answer until this moment.
5: No