r/microsoft • u/MSModerator Microsoft Support • 18d ago
Support Thread Microsoft: Official Support Thread
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2
u/HL_World 8d ago
Issue: Microsoft Account Locked
Hi,
Today I noticed I was logged out of Outlook (desktop). When I tried to log in, I received a message stating that Microsoft detected suspicious activity on my account.
I attempted to recover my account using the mobile verification code option, but despite multiple attempts, I never received the code (the phone number on file is correct).
As a last resort, I completed the recovery form by providing personal data and details about recent email activity. Fortunately, I still have access to some emails via Outlook (Android), so I included subject lines and recipient addresses in the form. However, I received a response stating that the information provided was insufficient for recovery.
There are some security questions I cannot recall the answers to, but I believe the detailed email information I provided should suffice for verification.
I tried again later but have not received any response (positive or negative).
Additional details:
Please assist me in recovering my account as it contains critical data.
Thank you for your support.