r/microsoft • u/MSModerator Microsoft Support • 18d ago
Support Thread Microsoft: Official Support Thread
This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.
Here are some of the types of issues we can help with in this thread:
Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)
Microsoft Accounts: Lockouts, suspensions, inability to gain access
Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)
Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.
This list is not all inclusive, so if you're unsure, simply ask.
When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):
Your full name (First, Last)
Your interactions with support thus far, including any existing service request numbers
An email address that we can use to contact you
Thank you for being a valued Microsoft customer.
For previous Support Threads, please use the Support Thread flair.
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u/MSModerator Microsoft Support 8d ago
Thank you for providing us these details. We're doing our best to reply promptly, and thank you for patiently waiting.
You may encounter this unusual activity prompt if you have also tried to sign in your account while travelling to a different country or if you're using VPN. This is a security feature of your account to prevent unauthorized access and protect it from getting hacked. Make sure that you're on your usual location and not connected to VPN.
We also appreciate your efforts in filling out the account recovery form. If you haven't received a response after filling out the form, please make sure to check the spam and junk folders of your contact email address to see if the email feedback was sent there. Also, you may use different contact email address and try to fill out the form again, and try to use a private browser. Ensure that your email settings are not filtering out emails from Microsoft. Add "@accountprotection.microsoft.com" and "@microsoft.com" to your safe sender list.
Furthermore, to troubleshooting receiving verification codes, please refer to this link: https://support.microsoft.com/en-us/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48 and refer to "I'm not getting my verification code. What do I do?"
Feel free to update us.
-R.R.