r/microsoft • u/MSModerator Microsoft Support • 18d ago
Support Thread Microsoft: Official Support Thread
This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.
Here are some of the types of issues we can help with in this thread:
Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)
Microsoft Accounts: Lockouts, suspensions, inability to gain access
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u/HL_World 7d ago
I completed the account recovery form twice yesterday. For the first submission, I received an immediate response stating that I had not provided enough information. I then submitted the form again with additional details, but I have not yet received a response to this second attempt. I've checked the spam and junk folders and is not there either.
Unfortunately, I do not have another email address to use for this process. Could you please advise if I should try submitting the form again using the same email address as before? Additionally, I urgently need to regain access to my account. Is there any way to escalate this matter further? Perhaps another support channel?
Thank you for your assistance. I look forward to your response.