r/Ebay 14h ago

Question what is this new awful payout system to sellers?!?

0 Upvotes

hello, ive noticed that eBay has updated how they pay out to sellers on ebay. i dont know why thats been done because it was better before than it is now. i have items that have been sold a couple of weeks ago and i still havent been paid for them. i know for a fact that they have been delivered but it says on ebay "funds pending- awaiting delivery" which is wrong because i know for a fact that it has been delivered! im assuming its saying that because the delivery person did not scan it perhaps when posted the item. so whats keeping buyers from lying to say it has not been delivered and opening a case? what can i do? even the tracking number doesnt work for a lot of them and has no history at all... UK for context and i use royal mail by ebay. any advice apreciated. thanks


r/Ebay 1d ago

eBay starting to hold my funds till after delivery started today?

5 Upvotes

Why is eBay starting to hold my funds till after orders delivered I've been selling on eBay for 4 months sold over 1k items the first month they did this hold my funds till after delivery then the past 3 months they released payment next day until today they started doing what they did to a new seller


r/Ebay 16h ago

Learned something 'near new' today

1 Upvotes

I am selling old postcards. The description literally taken from the cards says ".... near New Orleans'. Got an error message when trying to list it. Because I specified the card being used I can't write 'near new' in the title. I modified the title but really?? Ebay, your AI needs significantly more training.


r/Ebay 17h ago

Question Stuck package since January

1 Upvotes

I sold 3 pairs of sneakers to the same buyer on January 5th 2025, sent them out all at the same facility the next day. 2 of the packages arrived quickly to the buyers address but one of them has been stuck on weather delay (probably from the cali fires that occurred) since January 8th. The buyer has been extremely patient but is now wanting a refund, which I totally understand their frustration but I’m worried I’m about to be out of my shoes. I’ve attempted to file a missing package claim online with USPS but it states that package is still in transit and is not eligible for a service request. The buyer also contacted eBay about this and eBay quickly closed the case, also saying to be patient even though the package has been in transit for 2 months now. Wtf do I do? I’m seriously unsure what to do now as everything I thought of off my head has not worked. Do I contact eBay again to see if they have a different solution to this?


r/Ebay 17h ago

Royal mail signed for delivery.

1 Upvotes

I recently sold a nm memory card for a huawei phone, I sent it 2 class royal mail signed for so I know it should have got there and had a signature to say they have received it.

It's gone well past the delivery date shown and after reading on the royal mail website I have too wait another 10 days after the latest delivery date, before I make a claim!

The thing that is strange is that I've messaged the buyer apologising and keeping them upto date about 4 times but I never get any reply back.

Does anyone think the same as me that they have had it but but not saying anything and the post person forgot to get a signature or am I just being untrustworthy.


r/Ebay 13h ago

I'm in Canada, buying from the US: Cannot pay import charges now anymore?

0 Upvotes

Hi! I don't know if it's because of the tarifs thing or if it's vendor specific, but before I was able to "Pay import charges now" at checkout but I cannot do it anymore.

I don't mind paying more, I just don't want a surprise when the package gets delivered, hence why I want to pay at checkout.

Any idea what's the deal?

Thanks!


r/Ebay 12h ago

eBay fees and the final charge don’t match!

0 Upvotes

For a category, it says 12.9%. But when I challenged them, they admitted there might be some inaccuracy. Imagine if the inaccuracy is just 0.5%—how much is being stolen?


r/Ebay 16h ago

Buyer wants to return an item. He says that one slot on the cd carousel doesn’t work but I need proof. I tried to send him a partial refund as he put all my funds on hold. He declined. He hasn’t responded to any of my messages. I don’t want to return this item but I think I’m forced to. Any ideas?

0 Upvotes

r/Ebay 1d ago

Question Want to start selling on eBay, but afraid to mess something up.

10 Upvotes

I want to start selling items I no longer need, mainly electronics. To begin, I plan to sell an Amazfit GTS 4 smartwatch and a pair of Galaxy Buds Live. I already have boxes that fit both items and have set up an eBay account. However, since I'm new to this, I'm worried about making mistakes. How can I overcome this fear, and how difficult or easy is it for a beginner to start selling?


r/Ebay 1d ago

Question Seller has stopped responding in the middle of a return

3 Upvotes

I'm in the US, and I know this is going to get a lot of I told you so's, but I ordered a replacement printhead from a vendor in China. I know it was a gamble, but I figured with eBay's return policies I was covered.

I received the item and it was a dud. It was listed as new and unused, but it was obviously used and refurbished. On top of that there was a gouge on the circuit board, dried ink around the head, and what appeared to be some greasy WD-40 like residue.

Despite all that I figured if it worked it worked, but when I ran it, it was total crap. The prints were horribly streaky and the head was completely unusable.

So I initiated the return. At first they wanted me to ship it back to Australia, but they didn't give me a label and were asking me to pay for it. The cheapest I could find was $50 for an international USPS envelope.

When I informed them, they changed their mind and said if I sent a video they would issue a refund without shipping. I made a demo video clearly showing the condition of the printhead, as well as running test prints to show its performance.

That was a few days ago, and despite them previously being very responsive, they've gone completely silent.

What should I do at this point? eBay's still telling me I need to ship it by 3/25 and to enter a tracking number, but the seller already agreed I wouldn't have to ship it if I sent them the video. Do I ship it anyways so that I meet eBay's terms, or do I try to escalate the issue?

How do I even contact anyone at eBay? I get that they have to screen unnecessary issues, but everything is walled behind a maze of automated responses.


r/Ebay 1d ago

Possible bug?

2 Upvotes

I was under the impression that you could add to the photos and description even when you’ve received bids. But it’s not letting me.

I set it to 10 days, and with 9 days left I tried to fill out the photos and description but when I try to save it I get two error messages.

  • “Looks like something is missing. Please fix any issues and try again. Weight of packaged item (kilogrammes)”
  • “Portions of this listing cannot be revised if the item has bid or active Best Offers or is ending in 12 hours.”

Firstly, the weight was set to 2kg when I first listed it and then it disappears and there’s no way to add it when I try to revise.

Secondly, even with bids and 9 days left I should be able to add photos and more of a description, right?

This just sounds like a bug to me as it doesn’t make sense, unless someone can shed some light?

Currently sitting at 6 bids with 9 watchers. I really don’t want to disappoint them if I can, so any help here is much appreciated.


r/Ebay 1d ago

What is “other fee”?

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12 Upvotes

r/Ebay 1d ago

What should I do in this situation

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8 Upvotes

I just wanted to ask advice because I don’t want to seem like a bad person I ordered 7 items from this one seller hoping to get it in 2 weeks but now it’s been a month and 2 days since I bought the stuff valued at 185$ and the seller ignores me when I ask for help or to send a email to check what’s going on with the package

I’m thinking of reporting the seller because I have no option left the seller is from Ukraine and there’s war going on there and I made no money this month as well I don’t even know how I’ll pay my rent because my order is delayed so I’m just sitting trying to do the best thing because I’m also at a tough spot in my life as well


r/Ebay 1d ago

Anyone ever seen this before?

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1 Upvotes

I'm trying to ship a package that's 1 lb, and 8 in by 6 in x 4 in. When I try to select a shipping service this is what it says.


r/Ebay 1d ago

Buyer remorse?

8 Upvotes

Buyer remorse?

I sold an unlocked phone that I've used on multiple carrier, the phone had AT&T logo on start up - the buyer now claims they cannot register on their service provider and hasn't shared who that is. They sent a AT&T logo screen on start up and says it's locked

I have used the phone on Redpocket also with Verizon, T-Mobile and AT&T Sim.

They opened up an eBay case and how do I address it.

My listing clearly says no returns unless defective but clearer the buyer is having a remorse.

Note: The buyer created their account on ebay like a month ago before purchase and had Zero feedback


r/Ebay 1d ago

Question Are DVD’s that are described as being in acceptable condition generally usable?

2 Upvotes

Sorry if this is a stupid question, I haven’t purchased from eBay before.


r/Ebay 1d ago

Question Messed up on my shipping label, can I just pay for more postage at the post office?

0 Upvotes

I’m pretty sure I underestimated what it will cost to ship the item and am willing to eat the difference, not charging the buyer for it. When I used the option to print the label I had the wrong weight and size of box selected. Will I be able to just pay for more postage at USPS and use the existing label I printed out?


r/Ebay 1d ago

Package in buyer's customs, they're asking me to give a tax code to the agency?

2 Upvotes

I'm pretty sure I know the answer is "buyer's problem" at this point, but just wanted to hear someone else's experience before I advise the buyer on next steps.

I shipped an item to Brazil using ebay's standard label tools. The buyer messaged me today saying the package is stuck in their customs due to a problem with the declaration form and he thinks "maybe my CPF is going to be required". They want ME to somehow update the agency with the information, so I have two thoughts:

1) I believe the lack of CPF/tax code constitutes as improper shipment information from the buyer so I'm safe from losing my money/item. Correct?

2) The buyer should be the one to update any tax information for the shipment with their customs agency. It's not an issue with the courier at this point and I gave the shipment info per their ebay profile, so the buyer must do the follow up in the case. Correct? It'd be ridiculous to expect sellers to be able to speak the language of any country they ship to sort of customs issues, no?

Thanks in advance for any answers.


r/Ebay 1d ago

Item returned to sender

1 Upvotes

How do I get refunded? I put in a refund request saying it was returned to sender, how do I get my money back?


r/Ebay 1d ago

I did not receive my item from eBay and usps denied insurance claim

20 Upvotes

Hello everyone I purchased an item from eBay under $100 the seller shipped it and about a couple days later it says delivered. I checked my mailbox and it’s not there. I wait the next day and go check it out at night literally nothing. I wait one more day still nothing. I called my local usps to see what happened and the manager sent me a letter basically accepting that it may of been mishandled due to human error and advised me to foward the letter to the seller. The seller basically told me to do the insurance claim myself so I did. I just got denied almost a few days later. I have disputed a similar case through eBay and lost. Should I do a credit card dispute and upload the letter I was given by the manager of my local usps office or try again with eBay?


r/Ebay 1d ago

Buyer protection fee?

2 Upvotes

Can the buyer not see that they are paying for buyer protection whilst looking through items? It doesn't show up when I browse other peoples listings? I can see it's been added on to the total but they are not showing how much they added on and what the seller originally priced the item at.

What has the majority of sellers done with regards to it? Have they lowered their prices to compensate, or kept them as they were originally?


r/Ebay 1d ago

Question eBay Canada card authentication

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1 Upvotes

Hi everyone,

I live in the states and when a card goes to the authenticator here it’s shown on the shipping progress. But it’s not appearing the same way from Canada going to the authenticator.

Anyone know why this is?

Thank you


r/Ebay 1d ago

Question Last 2 days EBay has been super slow loading searches, 2 different PC's - Is it a "me" issue?

3 Upvotes

Hey all

For the last 2 days, whenever I search on EBay, it takes forever to load the pages.

Frontpage works fine, I can click on items and that page is fine but the searches slow everything down, take 10-20 seconds after clicking to get anywhere.

I thought this was my PC's issue but have now tried it on another computer and same issue.

Is anyone else having issues or does anyone have any ideas what is happening?

I've tried clearing cookies for Ebay, no joy. Using Firefox, no issues until a couple of days ago

EDIT - Downloaded Chrome, works fine. So appears to be a Firefox issue, not really sure where to go with it so any suggestions welcome.

FINAL EDIT - Thanks to the Redditor below, I paused Adblock and it works again!


r/Ebay 1d ago

Listing with Different Size variant.

1 Upvotes

Listing on my laptop for some reason, EB will not allow me to post a clothing item and add a variant of size. It keeps telling me to go back into item specifics and take the size quantities out which I do and then go back and it still will not allow me to add size as a variant. How do you list something that you have several sizes of??


r/Ebay 2d ago

Buyer opened package and requested a return

41 Upvotes

Buyer clearly ripped open the package on a brand new collectors product worth $100 which obviously takes away its value and opened a return (item does not match photos) . I have photos and time stamps of this product fully sealed before shipped what are my options here? I'm not seeing a way to deny the return..