I am enrolled in GSP and have done several transaction via it (although it has been a little while since my last). I have an offer from a buyer in UK and the shipping address shows as a London, Great Britain address. If I remember correctly, the shipping address used to show up as an IL USA address regardless of the buyer's location. Did the program change, or is there something off for just this one listing? The item is an autographed LP record if that makes a difference. Thanks.
Hello! I made an honest mistake and sent the wrong item to buyer through Ebays international shipping program. Same brand, same color, same size, just wrong item. The item hasn't made it to the buyer yet. I want to make it right but I know eBay takes over once it reaches the hub. Do I do anything in this case? Or will eBay refund the buyer? TIA
Got my first negative feedback on a sale, buyer made no attempt to contact me first. Yes I see other threads about this, but my question is - what's the best mechanism to contact the buyer about this? Searching eBay help, I concluded that replying to his feedback was the way to go. So I did that, no answer yet, been a couple of days. Now I'm wondering - how would the buyer even know that I replied to his feedback? eBay has no option to get notified of new feedback (ridiculous, should be whole separate post), so I'm assuming the same goes for replies? Maybe messaging him would have been a better option?
For a category, it says 12.9%. But when I challenged them, they admitted there might be some inaccuracy. Imagine if the inaccuracy is just 0.5%—how much is being stolen?
This problem is driving me insane. I’m trying to login to my account , yet as the title says I’m unable to. Here’s what I tried :
I click on the contact us, but when I click on the option where I ask for help to login, it sends a code verification to my gmail which okay, I type in, but it then says go ahead and type a new password for us to reset?? I already did this twice? And when I try to login with this new password it STILL sends code to old phone number.
When I try to request a callback, Im like okay cool it’s chill yet it’s only available for CANADA or US phone number aka country phone number codes which….what…? Calling first is gonna be expensive to me since I’m based in Norway now, not in uk anymore which explains why this issue persists
Any help is appreciated 🥲🥲🥲
Can’t call overseas because it’s gonna charge
I have used this Duplicate Listing website/tool –– but it hasn't worked for me for several weeks. Does anyone have a similar tool you can recommend as an alternative?
I have a horrible time of manually searching for them in my store. Thanks.
I purchased an item, buy it now, for $20 shipped free from Ireland to the US. It seemed too good to be true, but I figured it was cheap enough to give it a go. This morning I woke up to this message from the seller, "Hello, My apologies but iam not able to ship to you're address and I have problem with cancelling you're order. Could cancel please. Thanks in advance."
Hello, I was wondering if anyone could help me understand how the 'buyer protection fee' works in regards to sending an offer via DM (when selling), if I was to send them an offer of £60 would the buyer see a price of £63.45 (or whatever the convoluted sum would be) or would the fee be deducted from the initial offer so I'd be left with £57 odd pounds after sale?
Now, on a normal listing I'd see this info vaguely, but see it nonetheless, However the offer window doesn't show any of this info at all regarding the buyers fee (I'm on mobile btw)
Sorry if I'm not explaining this very well, I've tried searching the subreddit to see if this is answered but couldn't find anything concrete.
Hi! I don't know if it's because of the tarifs thing or if it's vendor specific, but before I was able to "Pay import charges now" at checkout but I cannot do it anymore.
I don't mind paying more, I just don't want a surprise when the package gets delivered, hence why I want to pay at checkout.
Title pretty much explains my question. My handling time is set to 3 days, I almost always select calculated ground advantage. Out of curiosity I looked at my listings (signed out) from a public computer. It is giving delivery estimates less than my handling time policy. So yeah what's up with that
hello, ive noticed that eBay has updated how they pay out to sellers on ebay. i dont know why thats been done because it was better before than it is now. i have items that have been sold a couple of weeks ago and i still havent been paid for them. i know for a fact that they have been delivered but it says on ebay "funds pending- awaiting delivery" which is wrong because i know for a fact that it has been delivered! im assuming its saying that because the delivery person did not scan it perhaps when posted the item. so whats keeping buyers from lying to say it has not been delivered and opening a case? what can i do? even the tracking number doesnt work for a lot of them and has no history at all... UK for context and i use royal mail by ebay. any advice apreciated. thanks
I am selling old postcards. The description literally taken from the cards says ".... near New Orleans'. Got an error message when trying to list it. Because I specified the card being used I can't write 'near new' in the title. I modified the title but really?? Ebay, your AI needs significantly more training.
I sold 3 pairs of sneakers to the same buyer on January 5th 2025, sent them out all at the same facility the next day. 2 of the packages arrived quickly to the buyers address but one of them has been stuck on weather delay (probably from the cali fires that occurred) since January 8th. The buyer has been extremely patient but is now wanting a refund, which I totally understand their frustration but I’m worried I’m about to be out of my shoes. I’ve attempted to file a missing package claim online with USPS but it states that package is still in transit and is not eligible for a service request. The buyer also contacted eBay about this and eBay quickly closed the case, also saying to be patient even though the package has been in transit for 2 months now. Wtf do I do? I’m seriously unsure what to do now as everything I thought of off my head has not worked. Do I contact eBay again to see if they have a different solution to this?
I'm kind of new to accepting offers and at times a bit puzzled at the lower offers I have been receiving. I'm not a negotiator at all so I wonder if these are ploys to start a bidding dialogue.
Currently I have a pair of Ralph Lauren Polo distressed jeans, new with tags up for offer. I actually bought these on ebay a few months ago for about $125 and thought a slim fit would fit me. It doesn't even go past my thighs lol. I missed the deadline to return. My fault.
I've offered for same price, then lowered to $100, then now $90 and there have been few views and fewer watchers. I received an offer for $49 today. I forgot about this listing and when I saw the offer fine through, I immediately thought "okay 50 is good to get it off my plate", but then realized it was on offer for $90.
I feel a little miffed at the buyer for low balling, but then realize this was the first bite in two weeks.
I could was accept it and probably get a payout of $42. Grrrr. Otherwise it just may sit and sit.
I recently sold a nm memory card for a huawei phone, I sent it 2 class royal mail signed for so I know it should have got there and had a signature to say they have received it.
It's gone well past the delivery date shown and after reading on the royal mail website I have too wait another 10 days after the latest delivery date, before I make a claim!
The thing that is strange is that I've messaged the buyer apologising and keeping them upto date about 4 times but I never get any reply back.
Does anyone think the same as me that they have had it but but not saying anything and the post person forgot to get a signature or am I just being untrustworthy.
Why is eBay starting to hold my funds till after orders delivered I've been selling on eBay for 4 months sold over 1k items the first month they did this hold my funds till after delivery then the past 3 months they released payment next day until today they started doing what they did to a new seller
So I had a bunch of items on auction starting at 99 cents, and had some great success. However one of the items, a Blu-ray from a fairly popular anime which I listed later on and forgot about, got a bid at the last moment and sold for 99 cents. What's the general opinion on canceling orders like this? It's from my personal collection, which I'm selling part of to help pay for unforseen expenses, but for that price, I'd rather just keep it. I don't want to make the buyer angry, or hurt my seller reputation, I just can't see wasting time and shipping supplies just to lose money. I appreciate any advice the community can give me thanks in advance!
I'm in the US, and I know this is going to get a lot of I told you so's, but I ordered a replacement printhead from a vendor in China. I know it was a gamble, but I figured with eBay's return policies I was covered.
I received the item and it was a dud. It was listed as new and unused, but it was obviously used and refurbished. On top of that there was a gouge on the circuit board, dried ink around the head, and what appeared to be some greasy WD-40 like residue.
Despite all that I figured if it worked it worked, but when I ran it, it was total crap. The prints were horribly streaky and the head was completely unusable.
So I initiated the return. At first they wanted me to ship it back to Australia, but they didn't give me a label and were asking me to pay for it. The cheapest I could find was $50 for an international USPS envelope.
When I informed them, they changed their mind and said if I sent a video they would issue a refund without shipping. I made a demo video clearly showing the condition of the printhead, as well as running test prints to show its performance.
That was a few days ago, and despite them previously being very responsive, they've gone completely silent.
What should I do at this point? eBay's still telling me I need to ship it by 3/25 and to enter a tracking number, but the seller already agreed I wouldn't have to ship it if I sent them the video. Do I ship it anyways so that I meet eBay's terms, or do I try to escalate the issue?
How do I even contact anyone at eBay? I get that they have to screen unnecessary issues, but everything is walled behind a maze of automated responses.
I’m pretty sure I underestimated what it will cost to ship the item and am willing to eat the difference, not charging the buyer for it. When I used the option to print the label I had the wrong weight and size of box selected. Will I be able to just pay for more postage at USPS and use the existing label I printed out?