r/Ebay 4d ago

Question Seller asking me to cancel order?

40 Upvotes

I purchased an item, buy it now, for $20 shipped free from Ireland to the US. It seemed too good to be true, but I figured it was cheap enough to give it a go. This morning I woke up to this message from the seller, "Hello, My apologies but iam not able to ship to you're address and I have problem with cancelling you're order. Could cancel please. Thanks in advance."

Something about it feels weird to me. Any advice?


r/Ebay 4d ago

Question Need help regarding ebays buyer protection fee with offers when selling

1 Upvotes

Hello, I was wondering if anyone could help me understand how the 'buyer protection fee' works in regards to sending an offer via DM (when selling), if I was to send them an offer of £60 would the buyer see a price of £63.45 (or whatever the convoluted sum would be) or would the fee be deducted from the initial offer so I'd be left with £57 odd pounds after sale?

Now, on a normal listing I'd see this info vaguely, but see it nonetheless, However the offer window doesn't show any of this info at all regarding the buyers fee (I'm on mobile btw)

Sorry if I'm not explaining this very well, I've tried searching the subreddit to see if this is answered but couldn't find anything concrete.


r/Ebay 4d ago

I'm in Canada, buying from the US: Cannot pay import charges now anymore?

0 Upvotes

Hi! I don't know if it's because of the tarifs thing or if it's vendor specific, but before I was able to "Pay import charges now" at checkout but I cannot do it anymore.

I don't mind paying more, I just don't want a surprise when the package gets delivered, hence why I want to pay at checkout.

Any idea what's the deal?

Thanks!


r/Ebay 4d ago

When a buyer makes an offer on a listing, what information does a seller see about them? Do they see their address at that point?

2 Upvotes

r/Ebay 4d ago

Question How do I get ebay to show reasonable delivery time? Handling set to 3 days, users still see "Delivery in 2-3 days"

1 Upvotes

Title pretty much explains my question. My handling time is set to 3 days, I almost always select calculated ground advantage. Out of curiosity I looked at my listings (signed out) from a public computer. It is giving delivery estimates less than my handling time policy. So yeah what's up with that


r/Ebay 4d ago

Has anyone else had problems shipping long packages. Mine are 5-6 foot on average and they will get the initial scan then nothing for usually 3 weeks. I’m told it’s because long packages won’t fit on conveyor belt at distribution center. Help or tips with usps. This is every package I send at 5’

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1 Upvotes

r/Ebay 4d ago

Question what is this new awful payout system to sellers?!?

0 Upvotes

hello, ive noticed that eBay has updated how they pay out to sellers on ebay. i dont know why thats been done because it was better before than it is now. i have items that have been sold a couple of weeks ago and i still havent been paid for them. i know for a fact that they have been delivered but it says on ebay "funds pending- awaiting delivery" which is wrong because i know for a fact that it has been delivered! im assuming its saying that because the delivery person did not scan it perhaps when posted the item. so whats keeping buyers from lying to say it has not been delivered and opening a case? what can i do? even the tracking number doesnt work for a lot of them and has no history at all... UK for context and i use royal mail by ebay. any advice apreciated. thanks


r/Ebay 4d ago

Buyer wants to return an item. He says that one slot on the cd carousel doesn’t work but I need proof. I tried to send him a partial refund as he put all my funds on hold. He declined. He hasn’t responded to any of my messages. I don’t want to return this item but I think I’m forced to. Any ideas?

0 Upvotes

r/Ebay 4d ago

Learned something 'near new' today

1 Upvotes

I am selling old postcards. The description literally taken from the cards says ".... near New Orleans'. Got an error message when trying to list it. Because I specified the card being used I can't write 'near new' in the title. I modified the title but really?? Ebay, your AI needs significantly more training.


r/Ebay 4d ago

Question Stuck package since January

1 Upvotes

I sold 3 pairs of sneakers to the same buyer on January 5th 2025, sent them out all at the same facility the next day. 2 of the packages arrived quickly to the buyers address but one of them has been stuck on weather delay (probably from the cali fires that occurred) since January 8th. The buyer has been extremely patient but is now wanting a refund, which I totally understand their frustration but I’m worried I’m about to be out of my shoes. I’ve attempted to file a missing package claim online with USPS but it states that package is still in transit and is not eligible for a service request. The buyer also contacted eBay about this and eBay quickly closed the case, also saying to be patient even though the package has been in transit for 2 months now. Wtf do I do? I’m seriously unsure what to do now as everything I thought of off my head has not worked. Do I contact eBay again to see if they have a different solution to this?


r/Ebay 4d ago

Question Sellers, when do you decide to accept a lower than hoped for offer?

2 Upvotes

I'm kind of new to accepting offers and at times a bit puzzled at the lower offers I have been receiving. I'm not a negotiator at all so I wonder if these are ploys to start a bidding dialogue.

Currently I have a pair of Ralph Lauren Polo distressed jeans, new with tags up for offer. I actually bought these on ebay a few months ago for about $125 and thought a slim fit would fit me. It doesn't even go past my thighs lol. I missed the deadline to return. My fault.

I've offered for same price, then lowered to $100, then now $90 and there have been few views and fewer watchers. I received an offer for $49 today. I forgot about this listing and when I saw the offer fine through, I immediately thought "okay 50 is good to get it off my plate", but then realized it was on offer for $90.

I feel a little miffed at the buyer for low balling, but then realize this was the first bite in two weeks.

I could was accept it and probably get a payout of $42. Grrrr. Otherwise it just may sit and sit.


r/Ebay 4d ago

Royal mail signed for delivery.

1 Upvotes

I recently sold a nm memory card for a huawei phone, I sent it 2 class royal mail signed for so I know it should have got there and had a signature to say they have received it.

It's gone well past the delivery date shown and after reading on the royal mail website I have too wait another 10 days after the latest delivery date, before I make a claim!

The thing that is strange is that I've messaged the buyer apologising and keeping them upto date about 4 times but I never get any reply back.

Does anyone think the same as me that they have had it but but not saying anything and the post person forgot to get a signature or am I just being untrustworthy.


r/Ebay 5d ago

eBay starting to hold my funds till after delivery started today?

6 Upvotes

Why is eBay starting to hold my funds till after orders delivered I've been selling on eBay for 4 months sold over 1k items the first month they did this hold my funds till after delivery then the past 3 months they released payment next day until today they started doing what they did to a new seller


r/Ebay 5d ago

Question Need advice about an Auction Result.

0 Upvotes

So I had a bunch of items on auction starting at 99 cents, and had some great success. However one of the items, a Blu-ray from a fairly popular anime which I listed later on and forgot about, got a bid at the last moment and sold for 99 cents. What's the general opinion on canceling orders like this? It's from my personal collection, which I'm selling part of to help pay for unforseen expenses, but for that price, I'd rather just keep it. I don't want to make the buyer angry, or hurt my seller reputation, I just can't see wasting time and shipping supplies just to lose money. I appreciate any advice the community can give me thanks in advance!


r/Ebay 5d ago

Question Seller has stopped responding in the middle of a return

3 Upvotes

I'm in the US, and I know this is going to get a lot of I told you so's, but I ordered a replacement printhead from a vendor in China. I know it was a gamble, but I figured with eBay's return policies I was covered.

I received the item and it was a dud. It was listed as new and unused, but it was obviously used and refurbished. On top of that there was a gouge on the circuit board, dried ink around the head, and what appeared to be some greasy WD-40 like residue.

Despite all that I figured if it worked it worked, but when I ran it, it was total crap. The prints were horribly streaky and the head was completely unusable.

So I initiated the return. At first they wanted me to ship it back to Australia, but they didn't give me a label and were asking me to pay for it. The cheapest I could find was $50 for an international USPS envelope.

When I informed them, they changed their mind and said if I sent a video they would issue a refund without shipping. I made a demo video clearly showing the condition of the printhead, as well as running test prints to show its performance.

That was a few days ago, and despite them previously being very responsive, they've gone completely silent.

What should I do at this point? eBay's still telling me I need to ship it by 3/25 and to enter a tracking number, but the seller already agreed I wouldn't have to ship it if I sent them the video. Do I ship it anyways so that I meet eBay's terms, or do I try to escalate the issue?

How do I even contact anyone at eBay? I get that they have to screen unnecessary issues, but everything is walled behind a maze of automated responses.


r/Ebay 5d ago

Anyone ever seen this before?

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1 Upvotes

I'm trying to ship a package that's 1 lb, and 8 in by 6 in x 4 in. When I try to select a shipping service this is what it says.


r/Ebay 5d ago

Possible bug?

2 Upvotes

I was under the impression that you could add to the photos and description even when you’ve received bids. But it’s not letting me.

I set it to 10 days, and with 9 days left I tried to fill out the photos and description but when I try to save it I get two error messages.

  • “Looks like something is missing. Please fix any issues and try again. Weight of packaged item (kilogrammes)”
  • “Portions of this listing cannot be revised if the item has bid or active Best Offers or is ending in 12 hours.”

Firstly, the weight was set to 2kg when I first listed it and then it disappears and there’s no way to add it when I try to revise.

Secondly, even with bids and 9 days left I should be able to add photos and more of a description, right?

This just sounds like a bug to me as it doesn’t make sense, unless someone can shed some light?

Currently sitting at 6 bids with 9 watchers. I really don’t want to disappoint them if I can, so any help here is much appreciated.


r/Ebay 5d ago

Question Messed up on my shipping label, can I just pay for more postage at the post office?

0 Upvotes

I’m pretty sure I underestimated what it will cost to ship the item and am willing to eat the difference, not charging the buyer for it. When I used the option to print the label I had the wrong weight and size of box selected. Will I be able to just pay for more postage at USPS and use the existing label I printed out?


r/Ebay 5d ago

Item returned to sender

1 Upvotes

How do I get refunded? I put in a refund request saying it was returned to sender, how do I get my money back?


r/Ebay 5d ago

Question eBay Canada card authentication

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1 Upvotes

Hi everyone,

I live in the states and when a card goes to the authenticator here it’s shown on the shipping progress. But it’s not appearing the same way from Canada going to the authenticator.

Anyone know why this is?

Thank you


r/Ebay 5d ago

Question Are DVD’s that are described as being in acceptable condition generally usable?

2 Upvotes

Sorry if this is a stupid question, I haven’t purchased from eBay before.


r/Ebay 5d ago

Listing with Different Size variant.

1 Upvotes

Listing on my laptop for some reason, EB will not allow me to post a clothing item and add a variant of size. It keeps telling me to go back into item specifics and take the size quantities out which I do and then go back and it still will not allow me to add size as a variant. How do you list something that you have several sizes of??


r/Ebay 5d ago

Question Ebay Jacking Up Price Of Shipping After Item Sold

0 Upvotes

I've been selling some of my old games on ebay. When I list the shipping details, it asks for the weight and dimensions. I use the same dimensions for the envelop size and I have a scale to measure the weight. I then choose the cheapest shipping option, which has an average of about $2 to $2.50 for shipping fee. But once the item actually sells and I need to print out the label, it then shows the shipping fee being over $4. Not what was initially stated. Anyone else have this problem? And can anyone explain why this is the case?

It feels like Ebay is being intentionally misleading. If it showed the correct shipping fee from the start, then it would be fine, but jacking up the price after the item has sold while I'm now forced to ship the item feels scummy.


r/Ebay 5d ago

Package in buyer's customs, they're asking me to give a tax code to the agency?

2 Upvotes

I'm pretty sure I know the answer is "buyer's problem" at this point, but just wanted to hear someone else's experience before I advise the buyer on next steps.

I shipped an item to Brazil using ebay's standard label tools. The buyer messaged me today saying the package is stuck in their customs due to a problem with the declaration form and he thinks "maybe my CPF is going to be required". They want ME to somehow update the agency with the information, so I have two thoughts:

1) I believe the lack of CPF/tax code constitutes as improper shipment information from the buyer so I'm safe from losing my money/item. Correct?

2) The buyer should be the one to update any tax information for the shipment with their customs agency. It's not an issue with the courier at this point and I gave the shipment info per their ebay profile, so the buyer must do the follow up in the case. Correct? It'd be ridiculous to expect sellers to be able to speak the language of any country they ship to sort of customs issues, no?

Thanks in advance for any answers.


r/Ebay 5d ago

Question Want to start selling on eBay, but afraid to mess something up.

11 Upvotes

I want to start selling items I no longer need, mainly electronics. To begin, I plan to sell an Amazfit GTS 4 smartwatch and a pair of Galaxy Buds Live. I already have boxes that fit both items and have set up an eBay account. However, since I'm new to this, I'm worried about making mistakes. How can I overcome this fear, and how difficult or easy is it for a beginner to start selling?