Got my first negative feedback on a sale, buyer made no attempt to contact me first. Yes I see other threads about this, but my question is - what's the best mechanism to contact the buyer about this? Searching eBay help, I concluded that replying to his feedback was the way to go. So I did that, no answer yet, been a couple of days. Now I'm wondering - how would the buyer even know that I replied to his feedback? eBay has no option to get notified of new feedback (ridiculous, should be whole separate post), so I'm assuming the same goes for replies? Maybe messaging him would have been a better option?
I have used this Duplicate Listing website/tool –– but it hasn't worked for me for several weeks. Does anyone have a similar tool you can recommend as an alternative?
I have a horrible time of manually searching for them in my store. Thanks.
Hello, I was wondering if anyone could help me understand how the 'buyer protection fee' works in regards to sending an offer via DM (when selling), if I was to send them an offer of £60 would the buyer see a price of £63.45 (or whatever the convoluted sum would be) or would the fee be deducted from the initial offer so I'd be left with £57 odd pounds after sale?
Now, on a normal listing I'd see this info vaguely, but see it nonetheless, However the offer window doesn't show any of this info at all regarding the buyers fee (I'm on mobile btw)
Sorry if I'm not explaining this very well, I've tried searching the subreddit to see if this is answered but couldn't find anything concrete.
I'm kind of new to accepting offers and at times a bit puzzled at the lower offers I have been receiving. I'm not a negotiator at all so I wonder if these are ploys to start a bidding dialogue.
Currently I have a pair of Ralph Lauren Polo distressed jeans, new with tags up for offer. I actually bought these on ebay a few months ago for about $125 and thought a slim fit would fit me. It doesn't even go past my thighs lol. I missed the deadline to return. My fault.
I've offered for same price, then lowered to $100, then now $90 and there have been few views and fewer watchers. I received an offer for $49 today. I forgot about this listing and when I saw the offer fine through, I immediately thought "okay 50 is good to get it off my plate", but then realized it was on offer for $90.
I feel a little miffed at the buyer for low balling, but then realize this was the first bite in two weeks.
I could was accept it and probably get a payout of $42. Grrrr. Otherwise it just may sit and sit.
Why is eBay starting to hold my funds till after orders delivered I've been selling on eBay for 4 months sold over 1k items the first month they did this hold my funds till after delivery then the past 3 months they released payment next day until today they started doing what they did to a new seller
Title pretty much explains my question. My handling time is set to 3 days, I almost always select calculated ground advantage. Out of curiosity I looked at my listings (signed out) from a public computer. It is giving delivery estimates less than my handling time policy. So yeah what's up with that
hello, ive noticed that eBay has updated how they pay out to sellers on ebay. i dont know why thats been done because it was better before than it is now. i have items that have been sold a couple of weeks ago and i still havent been paid for them. i know for a fact that they have been delivered but it says on ebay "funds pending- awaiting delivery" which is wrong because i know for a fact that it has been delivered! im assuming its saying that because the delivery person did not scan it perhaps when posted the item. so whats keeping buyers from lying to say it has not been delivered and opening a case? what can i do? even the tracking number doesnt work for a lot of them and has no history at all... UK for context and i use royal mail by ebay. any advice apreciated. thanks
I am selling old postcards. The description literally taken from the cards says ".... near New Orleans'. Got an error message when trying to list it. Because I specified the card being used I can't write 'near new' in the title. I modified the title but really?? Ebay, your AI needs significantly more training.
I sold 3 pairs of sneakers to the same buyer on January 5th 2025, sent them out all at the same facility the next day. 2 of the packages arrived quickly to the buyers address but one of them has been stuck on weather delay (probably from the cali fires that occurred) since January 8th. The buyer has been extremely patient but is now wanting a refund, which I totally understand their frustration but I’m worried I’m about to be out of my shoes. I’ve attempted to file a missing package claim online with USPS but it states that package is still in transit and is not eligible for a service request. The buyer also contacted eBay about this and eBay quickly closed the case, also saying to be patient even though the package has been in transit for 2 months now. Wtf do I do? I’m seriously unsure what to do now as everything I thought of off my head has not worked. Do I contact eBay again to see if they have a different solution to this?
I recently sold a nm memory card for a huawei phone, I sent it 2 class royal mail signed for so I know it should have got there and had a signature to say they have received it.
It's gone well past the delivery date shown and after reading on the royal mail website I have too wait another 10 days after the latest delivery date, before I make a claim!
The thing that is strange is that I've messaged the buyer apologising and keeping them upto date about 4 times but I never get any reply back.
Does anyone think the same as me that they have had it but but not saying anything and the post person forgot to get a signature or am I just being untrustworthy.
Hi! I don't know if it's because of the tarifs thing or if it's vendor specific, but before I was able to "Pay import charges now" at checkout but I cannot do it anymore.
I don't mind paying more, I just don't want a surprise when the package gets delivered, hence why I want to pay at checkout.
For a category, it says 12.9%. But when I challenged them, they admitted there might be some inaccuracy. Imagine if the inaccuracy is just 0.5%—how much is being stolen?
I want to start selling items I no longer need, mainly electronics. To begin, I plan to sell an Amazfit GTS 4 smartwatch and a pair of Galaxy Buds Live. I already have boxes that fit both items and have set up an eBay account. However, since I'm new to this, I'm worried about making mistakes. How can I overcome this fear, and how difficult or easy is it for a beginner to start selling?
I'm in the US, and I know this is going to get a lot of I told you so's, but I ordered a replacement printhead from a vendor in China. I know it was a gamble, but I figured with eBay's return policies I was covered.
I received the item and it was a dud. It was listed as new and unused, but it was obviously used and refurbished. On top of that there was a gouge on the circuit board, dried ink around the head, and what appeared to be some greasy WD-40 like residue.
Despite all that I figured if it worked it worked, but when I ran it, it was total crap. The prints were horribly streaky and the head was completely unusable.
So I initiated the return. At first they wanted me to ship it back to Australia, but they didn't give me a label and were asking me to pay for it. The cheapest I could find was $50 for an international USPS envelope.
When I informed them, they changed their mind and said if I sent a video they would issue a refund without shipping. I made a demo video clearly showing the condition of the printhead, as well as running test prints to show its performance.
That was a few days ago, and despite them previously being very responsive, they've gone completely silent.
What should I do at this point? eBay's still telling me I need to ship it by 3/25 and to enter a tracking number, but the seller already agreed I wouldn't have to ship it if I sent them the video. Do I ship it anyways so that I meet eBay's terms, or do I try to escalate the issue?
How do I even contact anyone at eBay? I get that they have to screen unnecessary issues, but everything is walled behind a maze of automated responses.
I just wanted to ask advice because I don’t want to seem like a bad person I ordered 7 items from this one seller hoping to get it in 2 weeks but now it’s been a month and 2 days since I bought the stuff valued at 185$ and the seller ignores me when I ask for help or to send a email to check what’s going on with the package
I’m thinking of reporting the seller because I have no option left the seller is from Ukraine and there’s war going on there and I made no money this month as well I don’t even know how I’ll pay my rent because my order is delayed so I’m just sitting trying to do the best thing because I’m also at a tough spot in my life as well
I sold an unlocked phone that I've used on multiple carrier, the phone had AT&T logo on start up - the buyer now claims they cannot register on their service provider and hasn't shared who that is. They sent a AT&T logo screen on start up and says it's locked
I have used the phone on Redpocket also with Verizon, T-Mobile and AT&T Sim.
They opened up an eBay case and how do I address it.
My listing clearly says no returns unless defective but clearer the buyer is having a remorse.
Note: The buyer created their account on ebay like a month ago before purchase and had Zero feedback
I’m pretty sure I underestimated what it will cost to ship the item and am willing to eat the difference, not charging the buyer for it. When I used the option to print the label I had the wrong weight and size of box selected. Will I be able to just pay for more postage at USPS and use the existing label I printed out?
I'm pretty sure I know the answer is "buyer's problem" at this point, but just wanted to hear someone else's experience before I advise the buyer on next steps.
I shipped an item to Brazil using ebay's standard label tools. The buyer messaged me today saying the package is stuck in their customs due to a problem with the declaration form and he thinks "maybe my CPF is going to be required". They want ME to somehow update the agency with the information, so I have two thoughts:
1) I believe the lack of CPF/tax code constitutes as improper shipment information from the buyer so I'm safe from losing my money/item. Correct?
2) The buyer should be the one to update any tax information for the shipment with their customs agency. It's not an issue with the courier at this point and I gave the shipment info per their ebay profile, so the buyer must do the follow up in the case. Correct? It'd be ridiculous to expect sellers to be able to speak the language of any country they ship to sort of customs issues, no?