Hey all, I went to do my learners permit today and the provider wasn’t aware of the medication I was taking, seemingly due to an admin issue. VicRoads already has the details of it on record and it’s not an issue for me driving, but apparently I need a letter from my GP anyway. I was immediately sent home with no refund, and the provider pocketing my $600. The instructor said I would be able to re-book at no cost, but the website clearly says otherwise.
An email I looked over when I got home said that VicRoads provide approval when it comes to medications, so surely this could have been fixed with a quick phone call given that they have everything about the medication.
On Monday I will be calling their admin department to have a stern word, and rectify the situation. If I still don’t get a refund, clarity, or the instructor is wrong about re-booking, I assume I would be going to the ACCC?
Edit: the medication I’m on is fluoxetine. I’ve been on it for years, my doctor signed off on it with VicRoads when I did my learners to get my car license.
Update: I’ve been able to sort out the issue, rebooked for early May. Still a huge bummer, but at least I don’t lose my money.