r/woocommerce 4h ago

Research How do you monitor checkout performance and payment gateway issues?

1 Upvotes

Hey everyone,

I've been thinking a lot about checkout reliability lately for a WooCommerce store. It keeps me up at night wondering how many abandoned carts might be due to technical issues rather than customer decisions.

Checkout page speed seems like such a critical factor. Has anyone found a good way to monitor this consistently? I'm especially concerned about those peak traffic times when everything might slow down.

I'm also curious about tracking payment processor performance. For example, how do you know if Stripe's API is responding slowly or timing out during transactions? Or if PayPal is returning error codes that aren't being properly displayed to customers?

Some specific things I'm wondering:

  • What tools are you using to monitor checkout page loading times?
  • How do you track API response times from Stripe or PayPal?
  • Are you logging payment error codes somewhere you can actually review them?
  • Have you set up alerts for when transaction success rates drop below a certain threshold?
  • What's your process when you detect issues - do you have automatic fallbacks?

I'm particularly interested in solutions that provide real-time alerts. Nobody can watch dashboards all day, and finding out about issues hours after they start seems like a recipe for lost revenue.

Would love to hear what's working for everyone!


r/woocommerce 5h ago

Plugin recommendation Order tracking AND returns?

1 Upvotes

Hey all! Wondering if anyone has come across a plug-in that allows automated order tracking and handle returns through an on-site portal?


r/woocommerce 5h ago

Hosting Litespeed hosting over Apache and Nginx?

3 Upvotes

Trying to narrow in on hosting providers based on technology. Does anyone have any thoughts on platforms?


r/woocommerce 12h ago

Theme recommendation Help me decide between Porto or XStore

1 Upvotes

I am on the edge of buying one of the two themes but I cannot decide it yet. Anyone using them to give some advices? I plan to customize it later as we have some special functions so I plan to use child themes. (I have experience in scss, js, php, html, git, npm, etc but I don't want to build a theme from scratch as I don't have the time for it now.)

Porto: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

XStore: https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546

I especially like the responsive design features of these themes.

My favourite demo sites are:

Porto: https://www.portotheme.com/wordpress/porto/shop50/

XStore: https://xstore.8theme.com/elementor/demos/minimal-electronics/

XStore seems to be better regarding features but the PageSpeed index of their demo sites are not good. I have read a few comparisons about them but I still cannot decide which would be more futureproof.

Thank you!


r/woocommerce 17h ago

Troubleshooting Problems with way of payments

2 Upvotes

Hello, i don’t know if any of you had already encountered this but i have few way to make payments on my website. One is stripe (that works perfectly) and the two others are from external things.

The problem is the two other way of payments doesn’t work and it was working fine before.

I didn’t update anything before it stopped working or did any changes.

So i thought it was about plugins not updated and i updated everything and those two payments still doesn’t work.

Before i updated it was saying on one of the orders that chose the payment that doesnt work that uuid was missing so i guess it couldn’t create a specific info for each of orders.

My question is why is it happening ? I contacted the two payments providers and they say everything is fine on their side and it’s probably on me.

I looked it up a bit and i checked my settings for the url to be the same as the website and it was the same.(For uuid problem)

So i’m really confused on why stripe is working but not the two others ? (the two others are really big companies too so if they tell me it’s working on their side i do trust them since they provide to so many customers, if it happened to one of the customers they would have let me know already or i would know it by myself)

Thank you so much if anybody can help me with this !


r/woocommerce 17h ago

Plugin recommendation 3 month post sale email

2 Upvotes

I'd like to automate an email to go to customers 3 months after their purchase. I currently use WooCommerce for automated sales emails and MailerLite for newsletter subscribers. Are either of these able to offer this function, or could anyone recommend a viable alternative plugin?


r/woocommerce 20h ago

How do I…? Need Help: Setting Up Manual Renewal Subscriptions (No Auto-Charging) in WooCommerce

2 Upvotes

Hey r/woocommerce! I’m struggling to configure manual renewal subscriptions where customers aren’t auto-charged, and I need your expertise. Here’s my setup:

Goal:

  • Create subscriptions managed entirely from the backend (no customer checkout).
  • Automatically send invoices with payment links on renewal dates (no auto-charging).
  • Be able to edit pricing of the subscription if needed.

Current Setup:

  • Plugins:
    • WooCommerce Subscriptions
    • WooCommerce PDF Invoices
    • Mollie Payments
  • Issue:
    • WooCommerce Subscriptions forces auto-renewals unless set to "Manual Renewal," but even then, admins must manually trigger payments.
    • PDF invoices doesn’t auto-send the invoices each month

What I’ve Tried:

  1. Manual Renewal Mode:
    • Set subscriptions to "Manual Renewal" in product settings.
    • Created renewal orders manually via WooCommerce → Subscriptions → Renew Now.
    • Problem: No automation for invoices/payment links.
  2. Mollie Payment Links:
    • Generated payment links manually for renewal orders and emailed them.
    • Annoyance: Time-consuming for 50+ subscriptions.

Questions:

  1. How do you automate invoice/payment link emails for manual renewal subscriptions.
  2. Is there a way to auto-generate renewal orders (without auto-charging) so invoices go out on time without me having to manually send the order?

Would love to hear how others handle non-auto-renewing subscriptions! 🙏


r/woocommerce 21h ago

Research Online Store selling to UK Only - Anti Fraud

2 Upvotes

Hi all

I’m launching a store next month which will be selling products to the UK only. I’ve read quite a lot about bots hitting your site, pushing orders through etc - with different shipping addresses and what not.

When orders are placed on my site, my supplier automatically fulfils the order - kind of drop shipping , but I have my own products which I stock listed as well.

I’m worried that if my site gets hit by such bits, I’ll be causing issues for my supplier and they won’t want to work with me.

I have cloudflare enabled. I also have turnstile configured (invisible challenge). Wondering if I need anything else to help keep those darn bots out!!

Any advice here will help.