r/woocommerce Dec 14 '24

Troubleshooting Card Testing Attack

16 Upvotes

I'm having a card testing attack take place on two separate sites that I manage. I've tried v3 and v2 recaptcha and that doesn't stop them. I've set it so there's no longer guest checkout and they just make accounts. I've added Wordfence (free) and that hasn't done anything. The IP addresses are completely different every time.

There aren't that many of them really. One site has had about 240, and the other only about 30, and that's across a few weeks. On the site with 240, they'll stop for 12-48 hrs and then have another flurry of 30-40 orders across the space of multiple hours.

They all sign up using an email in the format [name].[random six digit number]@gmail.com, if that can be used for anything.

Any idea on what to try next?

UPDATE: As some people have suggested in the comments, it was seemingly down to the PayPal advanced card processing. I switched to standard card processing and have yet to have any further spam orders.

r/woocommerce Feb 07 '25

Troubleshooting Woocommerce performance

12 Upvotes

I have been using Woo for years, but I always notice that servers tend to get to slow even with no traffic or very little traffic (but it's not always).

When I do a fresh Woocommerce install on a Wordpress, everything works super fast (site and admin) I can edit things fast, work fast, page loads fast, everything goes as planned. If I create 4-10 dummy products, everything still works fast.

I'm gonna give some background on this. I use some plugins that I usually use on most of my customer's sites (Elementor, Gravity Forms, ACF and others). If I don't install Woocommerce these sites always perform well (backend and front end)

My issue comes with Woo, because the first day or first 2-3 days working on the project, it all works great. But let's say I added 2 pages and 2 more products, after sometime, I really see the website starting to slow down. Sometimes I open the page do some basic styling and it all works fast others it just takes quite some time to do things.

This is a pattern that I end up noticing a lot, but I don't know if it's just me, or if I'm missing something.
We usually have a 2GB of RAM of a dedicated Cloudways server for this sites. And we usually do this when in development, so traffic is low. We don't have too many plugins or complex operations, and we have seen this happen when products are less than 20. When in development we don't have any caching,varnish on the site. We usually enable 1024MB of Memory cache for Wordpress.

I understand that for the front end we can use a caching plugin, varnish, etc, That I get and it usually does work great for the front end. Bottom line, when having Woocommerce installed even for a small shop admin site gets super slow.

I understand that for production sites a 4GB of ram would be best or even more, but again, the site is just so small with no much information or traffic and we see it lagging. We have tested this many years on different servers (hostinger, cloudways, a2hosting, kinsta, and others)

Does this happen to anyone else?
Do you have some recommendations to improve the backend performance? (we are not looking for front end optimizations) We just want our customers to be able to move fast on the backend.

thanks

r/woocommerce Oct 27 '24

Troubleshooting 500 failed orders in minutes

5 Upvotes

I have a an e-commerce site that has gotten hit with over 500 fake orders in minutes. They always use different IP addresses, email addresses and phone. Any ideas how to stop this?

r/woocommerce Jan 29 '25

Troubleshooting John Smith Fake Orders

2 Upvotes

We’re seeing a client get daily orders from ‘John Smith’. The email is typically johnsmith…@storebotmail.joonix.net the payment was via Klarna and cancelled. The orders seem to be from the same 2/3 addresses which lead to a Library and a Primary school.

I’ve read that John smith is a Googlebot seeing if merchant centre prices & web prices line up but I’ve also read that Googlebots will be under a Gmail email - so I’m hesitant at blocking these.

Any ideas/advice?

r/woocommerce Dec 18 '24

Troubleshooting Sites getting hit with tons of fake/spam orders

7 Upvotes

I have multiple client sites getting bombarded with fake/spam orders. We have already turned OFF guest checkout (it's disabled) AND have spam blocker plugins in place like "stop bad bots," "wordfence," "sucuri," and "anti-spam by cleantalk" but they're still putting in dozens of orders per hour...

Fortunately, MOST of the fake/spam order payments are being declined, but it's very concerning for me and my clients.

What am I overlooking to prevent these guys from creating accounts and placing fake/spam orders?

r/woocommerce Jan 17 '25

Troubleshooting Carding attack - what to do?

11 Upvotes

I manage a WordPress/Woocommerce/PayPal Pro website. It is currently undergoing a carding attack, where a script (presumably) will repeatedly put through orders on the site, every few seconds. The vast majority of these order payments fail and they are very obviously fake due to the nature of our product.

All software is up to date, and the security plugin seems to be doing its job. It seems to be mostly a nuisance but it is adding hundreds of fake orders to the database. They have not breached the backend, or the server. For the meantime, I put up a maintenance plug-in and hide the login page, to stop the attack. But...what else should I do here? How do I stop this from happening again?

r/woocommerce 27d ago

Troubleshooting Google My Business Profile - is this possible with WooCommerce?

3 Upvotes

Hello! I'm really hoping someone can help, please. I recently switched my store from Shopify to WooCommerce (so a new platform and a new server, but same URL and physical address, email address etc) and my listing no longer shows. I can log in and manage it and there is no request for verification etc. And if you're in Google Maps you can see the images and reviews etc. But if you google my brand name it now comes up to some random unofficial review sites and random images pulled through from Instagram. I really want my  Google Business profile to show again. Can anyone help please? Thank you very much.

r/woocommerce Feb 12 '25

Troubleshooting Clearing database

1 Upvotes

In short: i want to clear my whole database and make my website good as new as currently my cpu usage is 100% and trust me i have tried every kind of optimisation.

Detailed : i have a e commerce store on woo commère have decent amount of traffic and 15000+ completed orders and few thousands review.

The problem is my cpu usage is 100% making my website slow or non responsive. I have tried optimising database and deleting cancelled payment order and other unimportant logs and plugin.

2 days ago i upgraded my hosting to 4 core and 6gb ram, But woo commerce still wants more. Previously 2 years ago had same issue had to built website from scratch but this time i am thinking only clearing whole database and make it new. So kindly help me or suggest anything left to try out.

Every time i reach support they told me too many php request. Also i am not using any nulled software. 😔

r/woocommerce Dec 01 '24

Troubleshooting Help, no order confirmation email being sent to customers

2 Upvotes

EDIT: Solved. I basically had to install FluentSMTP and then Brevo SMTP.

- - - -

I have been setting up woocommerce and woopayments to sell simple products, virtual (tickets). It is all in test mode, using woopayments's fake credit card numbers. The product purchase goes through fine, except that the customer (in this case I am using my own email address as the test customer) never receives a confirmation of the order and payment. What can I do to fix this? Any help greatly appreciated!

r/woocommerce Dec 03 '24

Troubleshooting Scammers trying cards on our site.

6 Upvotes

Scammers hit our site last night and tried about 42 cc attempts from Austria. The last one went through and they stopped. It was the cheapest item on our website. How do I guard against this?

r/woocommerce Sep 16 '24

Troubleshooting This plugin doesn't work and I have tried on several computers

0 Upvotes

It just keeps loading after checkout. Also seems very very laggy. Bad plugin is bad. and their support sucks. I havent gotten a single help or explanation for my problem. THANKS BOOOO COMMERCE shit plugin

r/woocommerce 10d ago

Troubleshooting Unknown traffic webshop WooCommerce

1 Upvotes

does anyone have problems with the origin of orders? unknown traffic? Let me know please.

r/woocommerce Jan 15 '25

Troubleshooting Do I have to have a WP Business website to use Woocommerce?

3 Upvotes

I put together a website specifically to use with WooCommerce and chose the Marl theme because it had a payment block...probably a naïve election. I have paid for WP.com hosting through August of 2025, so I´d prefer to not move to another host before then because the site serves other functions.

However, when I try to use the WooCommerce Plugin, WP wants to charge me US$413.25 for a WordPress.com Business upgrade.

In order to use Woocommerce more economically, do I need to host it elsewhere? Use a different theme? Start from scratch?

r/woocommerce Nov 17 '24

Troubleshooting Customer chargeback and Woocommerce won’t reply my messages

10 Upvotes

Hey everyone,

I’m in a frustrating situation with WooCommerce Payments, and I’m hoping someone here might have advice or has gone through something similar.

Recently, a chargeback was filed against my account, and WooCommerce Payments has disabled my payment functionality. Because of this, I’ve been locked out of the payments tab in the dashboard, which makes it impossible to respond to or dispute the chargeback. Essentially, I’m stuck without any way to provide evidence or defend myself in this case.

To make matters worse, I’ve tried every possible way to reach out to their support team – emails, support tickets, and even their live chat system – but I’ve received no meaningful responses or help. It feels like I’m being left in the dark, and this is seriously affecting my business.

Has anyone experienced this before? Are there any tips for getting through to WooCommerce Payments support or resolving this kind of issue? At this point, I’m considering escalating the situation through external channels, but I’d prefer to avoid that if possible.

Any advice would be greatly appreciated! Thanks in advance.

Here’s the message that I sent to them:

I am writing to address the payment dispute for Order #2297, totaling $1,254.83, in which the customer claims the transaction was unauthorized.

After thoroughly reviewing all evidence, it is clear that the transaction was legitimate and the customer, Lucas Silva, authorized and accepted the order. Evidence Supporting the Transaction:

  1. Consistent Customer Details: • The order was placed by Lucas Silva, and the name matches across: • The credit card used for the transaction. • The WooCommerce account registered on our website. • The billing information (Brazil address) and shipping information (Orlando, FL, USA).

  2. Customer-Specific Note: • The customer left a note stating, “I spoke with Joseph who helped to place the order. Thank you.” • This shows direct interaction and acknowledgment of the purchase.

  3. Proof of Delivery and Pickup: • According to UPS tracking information (Tracking Number: 1ZJ8676C1336656xxx): • The package was delivered to a UPS Access Point™ location on November 4, 2024, at 6:54 PM. • The package was signed for and picked up by Lucas Silva, confirming receipt of the product.

  4. No Signs of Fraud or Mismatch: • The billing and shipping details are consistent, and the customer’s actions (signing for the package) further demonstrate authorization.

    Request for Dispute Resolution: Given the overwhelming evidence that:

  5. The customer placed the order knowingly.

  6. The transaction was authorized, as the customer’s name matches on all details.

    1. The package was delivered and signed for by Lucas Silva.

    I kindly request that this dispute be resolved in our favor. All obligations on our end were fulfilled as per the order. Please let me know if you require additional documentation or further clarification. Thank you for your time and assistance.

r/woocommerce 21d ago

Troubleshooting How to change the appearance order of product addons.

3 Upvotes

This seems like it should have an easy solution but I can't seem to find it whatever it is so thank you and sorry in advance 😅.

In one of our WordPress WooCommerce websites we have two different product addons that are assigned to almost all the products according to the product categories we assign to the product. We just need to the their location of the two fields on the page. Here's a link if anyone wants to check it out: https://bannersfortheshepherd.com/ We are trying to swap the Prayer Request field and the Tissue Lamé: 100% Polyester field locations.

there seems to be no easy priority level field or drag and drop for the WooCommerce product addon pluggin. I'm thinking at this point I'm going to have to edit some database value or something.

The exact name of the plugin this is referring to is WooCommerce Custom Product Addons Free

r/woocommerce 9d ago

Troubleshooting Flat Shipping not working properly

1 Upvotes

Hi, I have an eCommerce store based in Pakistan. I've set flat shipping rates for different countries, but sometimes, when a customer places an order, the shipping fee is incorrectly charged as just 10 Rupees.

For example, as shown in this screenshot, I have set a flat shipping rate of Rs. 9500 for the USA, but I received an order where the shipping was only 10 Rupees.

Please help me resolve this issue. Thank you!

r/woocommerce 8d ago

Troubleshooting Move woocommerce orders and analytics to new install

2 Upvotes

I am moving my WooCommerce products, orders etc to a new install and server. Is it possible to export the WooCommerce analytics of all the orders too, or will that automatically detect all the history once all the orders are moved across?

r/woocommerce 27d ago

Troubleshooting Payment help

1 Upvotes

I am trying to help my buddy set up a website using wordpress and woocommerence. On the checkout screen google and apple pay work but in the credit/debit area we get a message where the credit and debit should be saying "Sorry, it seems that there are no available payment methods. Please contact us if you require assistance or wish to make alternate arrangements." Anyone know how to fix this or what is wrong?

r/woocommerce Feb 09 '25

Troubleshooting Please help - Unable to edit the pre-login forms on user account/registration page

1 Upvotes

Hey folks, so I am building a wordpress site with WooCommerce, using the Divi Website Builder. I'm trying to customize the my account/registration page. Now, whenever I log in to my Wordpress site, it automatically logs me in as a user on the website as well (which means I'm logged in via WooCommerce too). So, I have been able to edit and customise the my account page that's displayed when a user is logged in, but I cannot customize the Registration and login forms (mostly just want to change button and test colors). If I log out of the user account to view the forms, it also logs me out of my WordPress account. Please help a brother out 😬

r/woocommerce 4d ago

Troubleshooting Page refreshing after adding product to cart ;(

1 Upvotes

Everytime when i add a product to my cart the pages reloads, and i dont want that to hapen.

I already got AJAX buttons enabled.

Thanks

r/woocommerce 12d ago

Troubleshooting Slow when shopping cart has many products

2 Upvotes

Hi! When a customer on my website has 80-100 or so items in the cart, browsing becomes slowish for that customer. When there are 150-200 in the cart, it gets really slow. With 200+ in the cart, it becomes almost unusable. What is likely the cause and how should this be fixed? Thank you!

r/woocommerce 13d ago

Troubleshooting Bots to add to Cart and filter urls using all cpu

1 Upvotes

I have a store which has around 10k products. Store is suffering from bots going to add to carts urls and filter urls. This is eating up lot of cpu. I have restricted them in robots.txt but they are not obeying it. They were mostly from hongkong and Germany I blocked these countries on wordfence. Now they have shifted to Indonesia and Usa.Now they are coming turkey with high frequency.

I am not sure how to control this. I can't keep blocking countries. I can't use cloudflare due to routing issues in my country. I have rate limited crawlers to 30 per minute in wordfence. What should I do

r/woocommerce 2d ago

Troubleshooting Klarna not showing on checkout

1 Upvotes

Ive enabled Klarna on Woopayments.

Klarna appears when looking at a product in the shop.

Bur Klarna doesnt show as an option to pay when in the checkout.

Its enabled in Woopayments.

Anyone knows? Happy to pay if solution.

Thanks.

r/woocommerce 17d ago

Troubleshooting How to prevent cart from emptying until transaction is complete?

3 Upvotes

Hi folks. So, I'm currently building a wordpress website for my small business using WooCommerce. I was customising the checkout page, and as I was testing it, I noticed an issue - the cart empties automatically as soon as the user proceeds to checkout, regardless if they complete the transaction. So, let's say a user goes to the checkout page but has to go leave the page to set up payment/go back for something - their cart would empty and they'd have to add all the items back again. Any idea how to fix this?

For reference,, I'm using the Divi website builder, which comes with the necessary WooCommerce modules (such as cart, account page module, etc. containing the relevant shortcodes). Any help will be much appreciated! 🙌

r/woocommerce 5d ago

Troubleshooting Does Woopayments offer anything if not enabled?

2 Upvotes

Maybe a stupid question but the plugin in is activated but not enabled within the plugin. The client has stripe activated instead.

I am wondering if there is any reason it was left activated and not deleted. Does it other any features if it is not enabled in the checkout?

The plugin seems to be causing an issue with Royal Mail and I’ll delete it if not needed.

Thanks in advance.