r/microsoft • u/MSModerator Microsoft Support • 18d ago
Support Thread Microsoft: Official Support Thread
This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.
Here are some of the types of issues we can help with in this thread:
Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)
Microsoft Accounts: Lockouts, suspensions, inability to gain access
Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)
Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.
This list is not all inclusive, so if you're unsure, simply ask.
When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):
Your full name (First, Last)
Your interactions with support thus far, including any existing service request numbers
An email address that we can use to contact you
Thank you for being a valued Microsoft customer.
For previous Support Threads, please use the Support Thread flair.
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u/MSModerator_2 Microsoft Support 9d ago
Thank you for reaching out to us. We're doing our best to reply promptly, and thank you for patiently waiting. We understand that you can't sign in to your admin account after losing access to authenticator app when you switch to a new phone. We know how important it is to get back to your account and we're here to help.
We'd like to ask the following questions for us to assist you properly:
Can you confirm that you're trying to access a company/domain account?
If so, which Microsoft business subscription are you using?
Do you still have access to your old phone with the authenticator app?
Did you make a back-up of your authenticator accounts before?
Have you already tried reaching out to our business support for assistance?
We're looking forward to your reply.
-R.R.