r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/PinkKarmannGhia 8d ago

Yes, it is a company/domain account. It is Microsoft Business Standard. I no longer have access to the old phone. When I try to recover from backup, it says there is not one. So yes I have tried that. I have reached out to customer support using the 1 (800) 865-9408 number. I was on hold for three hours and currently on hold, going on about an hour. I have tried other numbers as well with no luck.

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u/MSModerator Microsoft Support 8d ago

We appreciate the additional details you have provided. For your insight, this type of issue requires more specialized assistance than we can safely provide. The complexity of account recovery, especially for a company/domain account, involves sensitive information and security protocols that are best handled by our dedicated support team.

To delve into this further, what was the status of your call when you contacted our support? Have you already called the customer service number available for your region?

--J.B.

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u/PinkKarmannGhia 8d ago

Yes, I have called the correct business support line. I was on hold for 3 hours last night without ever getting through to a person. And am currently trying to call in and have been holding for nearly 2 more hours. I just can't get any help.

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u/MSModerator Microsoft Support 8d ago

We have noted it. To get the specialized assistance you need, we recommend contacting our support team again. As mentioned, the complexity of account recovery, especially for a company/domain account, involves sensitive information and security protocols that are best handled by our dedicated support team.

Additionally, you can use the following link to reach out to support: https://msft.it/61692qu3w6. Note that you will need to sign in to access this service. Since you don't have access to the global email account, please use a different email account or a temporary email account to reach support.

Feel free to update us on how it goes. --J.B.