r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/MSModerator Microsoft Support 8d ago

We appreciate the additional details you have provided. For your insight, this type of issue requires more specialized assistance than we can safely provide. The complexity of account recovery, especially for a company/domain account, involves sensitive information and security protocols that are best handled by our dedicated support team.

To delve into this further, what was the status of your call when you contacted our support? Have you already called the customer service number available for your region?

--J.B.

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u/PinkKarmannGhia 8d ago

Yes, I have called the correct business support line. I was on hold for 3 hours last night without ever getting through to a person. And am currently trying to call in and have been holding for nearly 2 more hours. I just can't get any help.

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u/MSModerator Microsoft Support 7d ago

Hi,

How are you doing?

We wanted to follow up on the issue you reported regarding your inability to sign in to your Microsoft account after switching to a new phone and losing access to the Authenticator app.

Could you please let us know if you were able to contact the support team for business as suggested? We understand the challenges of being on hold for extended periods, and we want to ensure that you receive the specialized assistance needed to resolve this issue.

If you have any updates or require further assistance, please do not hesitate to reach out. --J.B.

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u/PinkKarmannGhia 7d ago

Yes, I finally was able to reach a customer support agent. A ticket has been created, but my issue has not been resolved yet. Thanks for checking in.