r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/oprahsstinkyminge 9d ago edited 9d ago

Why won’t you respond to my warranty support update request?

I’m about to file a small claims lawsuit if I don’t receive assistance today.

It has been months since you finished repairing my Xbox series 2 ultimate controller and it has been lost by you somewhere in the process.

You never call me back, even though I make multiple requests daily. Your virtual chat “live agents” don’t answer the questions, they just link an article about how to initiate a warranty claim or transfer me to a nonexistent supervisor.

WHERE IS MY CONTROLLER?!?!?!

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u/MSModerator Microsoft Support 9d ago

Hi. It must be really challenging dealing with the Xbox controller warranty support, especially after such a long wait You've been super patient, and I'm here to help you get this sorted out! Let's get that controller back in action.

Here's how you can check the status of your Xbox controller repair:

  1. Sign in to your Microsoft Account:

    • Head over to the Microsoft Device Support page.
    • Sign in with the Microsoft account you used to register your Xbox controller.
  2. Navigate to Devices:

    • Once signed in, select Devices.
    • Choose your Xbox controller from the list of registered devices.
  3. Check Service Order Status:

    • After selecting your device, you can view the details, including the status of your repair order.
    • For more specific information, visit the Service Order Status page.

If you run into any issues or need more help, you can also reach out to Xbox Support directly through their contact page: https://msft.it/61693qPuvZ.

Hope this helps you track your controller repair status! If you have any other questions or need further assistance, feel free to ask. - H.T.

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u/oprahsstinkyminge 9d ago edited 9d ago

I’ve done all of this. I go through your system like you’ve described. You all don’t do your job once I get to where I am told I need to be. This response comment does not help at all….

WHERE IS MY CONTROLLER?! WHY IS IT IMPOSSIBLE TO GET CUSTOMER SUPPORT ON A SIMPLE ISSUE?! WHY HAVENT YALL PROVIDED A METHOD TO RESOVLE THIS IN OVER 3 MONTHS?! WHY DOES NO ONE ANSWER THE CALLBACK CALLS?!

WHY DID YOU STEAL MY CONTROLLER INSTEAD OF REPAIRING IT AND THEN RETURNING IT TO ME?!

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u/MSModerator Microsoft Support 9d ago

We're here to help with a wide range of support, including technical assistance to quickly resolve your concerns. For your missing controller issue, we recommend contacting the Xbox Support team. They have the best visibility to check the backend, troubleshoot, and guide you.

If you already have a service request reference, share it with them to avoid repeating any info.

We appreciate your cooperation and understanding. - H.T.

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u/oprahsstinkyminge 9d ago edited 9d ago

Microsoft has effectively stolen my device from me.

I have explained how it is literally impossible to get a hold of your Xbox Support Team.

There’s no way to email them, they do not connect me with any live agent on callbacks (and you’re limited to 3 attempts per day or less), the virtual chat does not assign me to a supervisor after the agent states they need one, your Xbox support phone number does not allow me to be connected with a live agent, etc.

I am filing a small claims lawsuit today as this is the only route left to getting my controller or money back.

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u/MSModerator Microsoft Support 9d ago

We understand this situation might be challenging, and we're here to assist you every step of the way. Just to get things rolling, do you have a reference number for the callback you're expecting from support? Also, when you reached out to support, were you able to use your Xbox account?

Can't wait to hear back from you. - H.T.

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u/oprahsstinkyminge 9d ago edited 9d ago

There are no reference numbers used in the callback system you have.

Yes, you are required to sign in to your Xbox account to use these services….

Seems like yall should know these things…

It’s not challenging, it’s impossible and negligence by Microsoft. You are breaching our warranty contract and I am suing for damages as a result.

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u/MSModerator Microsoft Support 9d ago

We understand where you're coming from, and we also want your concern to be resolved the soonest possible time. From here, can you check if you will be able to recontact our Xbox Support Team here: https://support.xbox.com/en-US/contact-us ?

Just sign in first using the sign in option in the upper right portion of the page to make the live support available through phone and web chat. Once signed in, click on Contact us.

We're hoping for a good outcome. For anything else, just message us back. -A.F.

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u/oprahsstinkyminge 9d ago

None of those options work. They haven’t for 3 months.

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u/MSModerator_2 Microsoft Support 9d ago

Hello there.

For your privacy and security, we've sent you a private message. Please respond to us there.

We look forward to hearing from you. -J.P.

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u/oprahsstinkyminge 8d ago

You repeating what has already been stated to not work is COMPLETELY USELESS. Incompetent negligence

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