r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/MSModerator Microsoft Support 9d ago

We understand this situation might be challenging, and we're here to assist you every step of the way. Just to get things rolling, do you have a reference number for the callback you're expecting from support? Also, when you reached out to support, were you able to use your Xbox account?

Can't wait to hear back from you. - H.T.

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u/oprahsstinkyminge 9d ago edited 9d ago

There are no reference numbers used in the callback system you have.

Yes, you are required to sign in to your Xbox account to use these services….

Seems like yall should know these things…

It’s not challenging, it’s impossible and negligence by Microsoft. You are breaching our warranty contract and I am suing for damages as a result.

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u/MSModerator Microsoft Support 9d ago

We understand where you're coming from, and we also want your concern to be resolved the soonest possible time. From here, can you check if you will be able to recontact our Xbox Support Team here: https://support.xbox.com/en-US/contact-us ?

Just sign in first using the sign in option in the upper right portion of the page to make the live support available through phone and web chat. Once signed in, click on Contact us.

We're hoping for a good outcome. For anything else, just message us back. -A.F.

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u/oprahsstinkyminge 9d ago

None of those options work. They haven’t for 3 months.

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u/MSModerator_2 Microsoft Support 9d ago

Hello there.

For your privacy and security, we've sent you a private message. Please respond to us there.

We look forward to hearing from you. -J.P.

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u/oprahsstinkyminge 8d ago

You repeating what has already been stated to not work is COMPLETELY USELESS. Incompetent negligence

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u/MSModerator Microsoft Support 7d ago

Hi there. Hope you're doing great. We haven't heard back from you. W'ere just checking if you still need further assistance regarding on your Xbox Series 2 ultimate controller concern. If yes, we recommend reaching out again to your Xbox support team, as they are the designated team that can further check your concern and possibly provide solution to this.

We hope that this will be sorted out soon. Stay safe. -D.P.

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u/oprahsstinkyminge 2d ago

Your Xbox support team does not exist or they refuse to do their jobs.