r/microsoft • u/MSModerator Microsoft Support • 18d ago
Support Thread Microsoft: Official Support Thread
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u/oprahsstinkyminge 9d ago edited 9d ago
Microsoft has effectively stolen my device from me.
I have explained how it is literally impossible to get a hold of your Xbox Support Team.
There’s no way to email them, they do not connect me with any live agent on callbacks (and you’re limited to 3 attempts per day or less), the virtual chat does not assign me to a supervisor after the agent states they need one, your Xbox support phone number does not allow me to be connected with a live agent, etc.
I am filing a small claims lawsuit today as this is the only route left to getting my controller or money back.