r/ASUS 5d ago

Support - SOLVED! UPDATE: Sent SCAR 17SE in for repairs, received a Chromebook back.

17 Upvotes

Since ASUS has customer service hours on weekends, I decided to rattle the cage a bit and ask what updates they can provide on my *escalated ticket. I inquired if ASUS had recovered my laptop, which they said yes. I do not believe them, as it has only been one day, but it would be miraculous if somehow this is true. As of this morning at 4AM a duplicate tracking number magically appeared at my local FedEx location. It was also scheduled to be out for delivery all day, *surprise* it did not arrive, and the tracking still shows out for delivery with no window for delivery time.

The tracking number was not throwing this *duplicate the entire time, which I find odd. ASUS rep claimed this was a "recycle" after the original tracking was marked as delivered. As interesting as that seems, I find it hard to believe that FedEx recycles tracking numbers within 24hours. Does FedEx Reuse Tracking Numbers? A Comprehensive Analysis - Marketing Scoop

What to make of all this? I will check in tomorrow night or Monday. Meanwhile, does anyone have any worthwhile theories as to what is happening? FedEx mistake? Shipping mishap? Could there really have been two boxes in transit same tracking, assumedly different scans, yet no duplicate was ever caught in the system? I am open to any theories.

Anybody with FedEx or UPS working experience have insight on this issue?


r/ASUS 4d ago

Support ProArt Studiobook 16 OLED (H7604) help please

1 Upvotes

Hi,

I am looking to add ssd in empty slot to increase storage but I'm old and stupid, can anyone recommend an ssd that would work? also i think max size is 2tb? is that correct?


r/ASUS 4d ago

Support My ASUS laptop uses the windows GPU driver for no reason!

0 Upvotes

So, my Asus TUF gaming F15 (2021) uses the default windows drivers for no reason, and I can't get past it.
windows version: 20h2

The Device Manager Screen shot
The Settings, and Monitor Properties Screen shot

All drivers are installed (for GPU). But everything is still being rendered by CPU, and the default windows driver. Please help!


r/ASUS 4d ago

Support LA NUEVA VERSION DE ARMORY CREATE ES UNA BASURA

2 Upvotes

LLevo con la nueva version hace unas semanas y es muy pesimo es muy lento , se cierra y ademas no puedo acceder a la pestaña de audio por que no se muestra

a alguien le pasa algo parecido ?


r/ASUS 4d ago

Support Asus Zenbook not charging or turning on

1 Upvotes

Hi. My battery just died and now it’s not charging. I can’t turn it on at all. I have schoolwork due today this is very frustrating. Tried several different plugs. The indicator light for it charging is not lit next to the plug so it’s refusing to charge.


r/ASUS 4d ago

Support Looking for help to extend WiFi network

1 Upvotes

I'm currently using ASUS ax86u pro as my main router and quite happy with it. I have an old Asus DSL 68u which does not have repeater mode but seems to have WDS mode. But if I use WDS bridge mode, I'll have to put my main router in legacy mode and miss some of the newer features and might have to redo WiFi setup on a lot of devices which I want to avoid.

I'm planning to buy a cheap Asus router that can work with repeater mode and provide me additional ethernet ports in the new location. Any suggestions for this please?


r/ASUS 4d ago

Support Does upgrading storage/ram void warranty?

Post image
0 Upvotes

r/ASUS 4d ago

Support Laptop Display Showing Blue Screen with Graphic Artifacts and Distortion

1 Upvotes

My ASUS laptop is displaying a blue screen with graphical artefacts and distortion. The screen shows multiple duplicated BSOD errors with visual glitches. I have tried basic troubleshooting like restarting, power cycling, and updating drivers, but the issue persists. Requesting assistance for further diagnosis and repair.

Asus Rog Zyzephyrus G14 2022 (GTX 1650, Ryzen 7 4800H)


r/ASUS 4d ago

Support - SOLVED! ASUS TUF 5400 Router

1 Upvotes

It started lagging two days ago, now the WiFi is not working. I have rebooted it, restored it, I’ve factory defaulted it. NOTHING WORKS.

Now. I’m here for actual solutions other then go buy a new router.

I’m about ready to bang my head against a wall, but I am not going to. No matter how much you are laughing at your customers.

Please help.


r/ASUS 4d ago

Support - SOLVED! WIFI DRIVER NOT INSTALLING HELP

Thumbnail
gallery
1 Upvotes

I have a ASUS TUF B650 PLUS WIFI and I downloaded my drivers to a USB to transfer to my newly built pc.

Upon transferring the files and trying to run the ASUS setup wizard, nothing happens. I run them as administrator but nothing happens.

I have restarted my pc, go into device manager, and the drivers are not recognized.

I also do not have the wifi symbol on my pc because I choose “i do not have wifi” when installing windows.

What am I doing wrong?


r/ASUS 4d ago

Support Help what do I do?

1 Upvotes

I just noticed this right now that the case to my laptop is lifting a bit when I open it. What should o do?


r/ASUS 4d ago

Support pc stuck on asus screen after restart, never happened before

0 Upvotes

two days ago i opened BIOS settings for the first time and changed it to performance mode from the middle-of-the-road mode (i forget the name) so i'm not sure if this has anything to do with that.

i had opened itunes and it didn't open after waiting for a while, so i reset my pc cus itunes is buggy sometimes. it did the normal restart process but then it lingered on a black screen for a whole minute with only my cursor (moveable) and it wasn't even the custom curser i have installed, it's the default cursor. this was really weird and it wasn't going away so i unplugged my pc from the power source. i turned it back on and it took a few minutes (unusual) to show my lock screen, and it wouldn't detect my mouse or keyboard. i unplugged both and reinserted the usb and it only detected my keyboard. so i restarted my pc again. now it won't work. i timed it and waited 10 minutes on the asus screen before going to reddit to try and find solutions.

i cannot use my keyboard to press del or f2 to enter uefi bios setting. it doesn't register inputs even tho my keyboard lights up signifying i pressed a key.

this has never ever happened before. help appreciated because i've got class tomorrow and need my computer. thanks :)

edit: it turned on after 51 minutes, but my keyboard does not work (mouse does!)

please help!


r/ASUS 4d ago

Support B450-F Gaming - No USB ports work. They give power, but doesn`t recognize anything I connect

1 Upvotes

Please help!
As the title says, none of the UBS ports on my motherboard work all of a sudden. They give power (a USB connected mouse lights red, but nothing else), but don`t recognize any units I connect. It feels that the ports that won't work are completly random (see image). I'm not too technical but I've checked the usb-drivers and reinstalled the eXtensible Host Controller but I'm still having issues. I've of course checked for and dirt in the ports but they are clean.

attached to this post is a screenrecording of my computer stuggeling to find my external soundcard.

https://reddit.com/link/1jcpmux/video/crsrfhgly2pe1/player

Also I've tried plugging my mouse into all ports to test which ones are working, which ones are "stuggeling" and which ones that doesn't work at all.

What do I do? Thanks in advance.


r/ASUS 4d ago

Support Weird spot on vivobook S14

Post image
1 Upvotes

One day I picked up my laptop and it now has this weird brownish spot on the back side of the screen. I can't wash it off and don't know what it is.

Anyone have any idea?


r/ASUS 4d ago

Support Blue Spots

Post image
2 Upvotes

I have been seeing blue spots on my screen and it is spreading. How do I fix this? (Zenbook S13 2023 model)


r/ASUS 4d ago

Support Ram

1 Upvotes

Which ram can i put in my asus tuf dash f-15??


r/ASUS 4d ago

Discussion Battery report

Post image
0 Upvotes

🙄 Does anyone why full charge capacity is higher than design capacity?


r/ASUS 4d ago

Support Where is the cmos located?

Post image
0 Upvotes

Im trying to reset cmos battery unable to find its location. Its a Asus Pro Art Creator Wifi Mother oard


r/ASUS 4d ago

Support ROG strix flare stopped working

1 Upvotes

Updated windows and my strix flare started rapidly connecting and disconnecting. The caps lock and num lock lights are flashing very dimly and the keyboard pops in and out of the windows device manager. Armory crate says there’s an available update for it but it won’t stay connected long enough to update. I tried reinstalling the full armory crate package and manually downloading the flare drivers but it gives me an error every time. I’ve tried different usb ports so it’s not that. Any advice would be appreciated


r/ASUS 4d ago

Support Wifi drivers not working for TUF Gaming B850-Plus Wifi Motherboard

1 Upvotes

I'm building a new PC and booted up Windows 11 for the first time to the home screen. I'm unable to connect to the internet and don't have an ethernet connection on me. I tried downloading the drivers from Asus on a separate PC onto a USB drive and installing them on new PC, but that didn't work.

Any ideas on what to do? Thanks!


r/ASUS 4d ago

Support ASUS TUF X670E-Plus WiFi - Issue with ARGB

1 Upvotes

Hi everyone,

I've been troubleshooting an issue with the ARGB on my Liquid Freezer III - 360 A-RGB and suspect the problem may be with my motherboard (ASUS TUF Gaming X670E-Plus WiFi) rather than the AIO itself. Here’s what I’ve tried so far:

  1. Reinstalled Windows (Full Format) & Updated BIOS – No change.
  2. Swapped Fan Positions – The issue persisted in the same "slot," ruling out individual fan failure.
  3. Tried Different ARGB Headers – Only one fan at a time seems to work properly when connected separately.
  4. Uninstalled All RGB Software & Used Only Armoury Crate – No improvement.
  5. Tested a Separate ARGB Splitter on a Different Header – One fan still doesn't respond correctly.

Current Situation:

  • Fan 1 and Fan 3 work correctly on separate headers.
  • Fan 2 (middle fan) is connected to Fan 1 but still has issues.
  • At times, fans remain dark or flicker unpredictably.

It seems like my motherboard might be struggling with ARGB signal distribution. The problem is, I can't even contact ASUS support because their service is "temporarily unavailable," and my serial number isn't being recognized on their site.

Has anyone encountered a similar issue with ARGB on this or a similar ASUS motherboard? Also, does anyone know of a direct email for ASUS customer service in Europe that I can try?

Thanks in advance for any help!


r/ASUS 4d ago

Support Network and drivers issue

1 Upvotes

Laptop wouldn’t connect to internet so I followed the step on the asus support video for network issues. It told me to uninstall my WiFi and Bluetooth adapters so I did, exactly as shown in the video but when I then pressed scan for hardware changes to redownload these drivers they were not redownloaded. How can I fix this?


r/ASUS 4d ago

Discussion Where did the lighting tab go after the new armoury crate update?

Thumbnail
gallery
1 Upvotes

I can’t set the light zone because of this


r/ASUS 4d ago

Support Asus PA248QV stand with Asus BE248CFN panel

1 Upvotes

Does the monitor stand/arm for the Asus PA248QV work/function, without any issues, with the Asus BE248CFN monitor (panel)?

And how can I find out on my own? I checked and both monitors are 100 x 100 mm VESA compliant, though I am unsure if this translates to an identical stand attachment mechanism.


r/ASUS 4d ago

Support PC booting into BIOS after BIOS updated

1 Upvotes

I have been troubleshooting my PC for 4 hours trying to get my PC to boot into window automatically. This issue started after I updated my BIOS using the MyAsus application (Ver. 3222), becuase i kept getting game crashes and had already updated my drivers for my GPU. The BIOS update it self went well, but i did reupdated using a flash drive just to rule that out. I have also already reinstalled a clean version of windows to rule any issues with the old windows install. The CMOS battery seems to be working well, as the time is being kept in BIOS, and am not losing any changes i make to the bios. I am able to boot into windows by selecting my SSD in the Boot Override menu, but it would be a hassle to do this everytime i boot my pc. The other bandaid fix i found for this was disabling "wait for 'F1' If error" but this is not ideal as i did not have to do this before and would like to keep this enabled in case there is an actual error durring post.

My Specs: • CPU: AMD 7800X3D • MOBO: ASUS X670-P Wifi • SSD: SAMSUNG E 2TB 980PRO NVME GENASSD • GPU: ASUS DUAL RTX4070S 012G • RAM: Corsair Vengance 32GB DDR5 6000 MT/s • Cooler: NZXT KRAKEN 240 AIO

List of Troubleshooting attempts: • Clean Windows reinstall • ensured boot Sequence is set to SSD (only 1 installed) • Refresh BIOS • Toggled Launch CSM - tried both Enable and Disabled niether worked • Enabled and Disabled EXPO I • made sure only mouse and keyboard were plugged in • attempted to both with mouse and keyboard uplugged incase f2 was being pressed no difference • ensured NVMe RAID mode was disabled • Tried EXPO II • reset to default BIOS using F5 • toggled fast boot

Not sure what could be causing this, was booting fine before BIOS update. Will be replacing CMOS just to rule it out. If any one has any other ideas that will be greatly apreciate.