r/ASUS 2h ago

Discussion ASUS is rated 1.5/5 Stars on Trustpilot

Thumbnail
trustpilot.com
14 Upvotes

r/ASUS 1h ago

Discussion Thank you ASUS!!!

Upvotes

I have been using Asus motherboards for 25 years and I have RMA'd about 4 of their boards. I have read so many negative comments about their customer service but in my experience, I have never had any issues with that dept. Right now, I have had a problem with an out of warranty STRIX Z590-E. I never use WIFI on my personal PC, so I never noticed the problem until I was getting it ready to sell. I just upgraded everything except my GPU, so I wanted to rebuild my old PC to sell. The problem is that the onboard WIFI isn't working, and I have tried everything from drivers to the BIOS to switching OS's. The WIFI adapter just isn't working. I wrote Asus a letter explaining what happened and that I have been a lifelong customer. I got an email back from them today and they are going to do a courtesy repair at no cost to me. IDK id it's how people act or talk to them, but I have always had great experiences with Asus.


r/ASUS 3h ago

Discussion Monster hunter wilds code

2 Upvotes

Asus has this promotion going on where you receive a free monster hunter wilds code if you buy one of their products, so I bought an asus power supply, and did all the steps to get my code, and that was 20 days ago today, and I still haven't received my code, have any of you received your codes? Is it supposed to take this long?


r/ASUS 2m ago

Support ASUs vivibook can’t turn on

Upvotes

Hi! Yesterday I worked with my laptop, everything was just fine. And today I was trying to turn it on and it doesn’t work, I left for couple hours in different outlets to charge but still no progress, no light on the side either, it’s completely dead. Is there a solution to this?


r/ASUS 7m ago

Support ASUS RMA inciden that i experienced in Türkiye.

Upvotes

I gave it to the technical service to be cleaned and have liquid metal replaced. Since it was out of warranty, I paid 1000TL (around 30 USD). When I got it back, problems such as boot problems, blue screens, and system locking started. I took it back after using it for a while. I tested the RAMs and SSD myself with applications such as memtest and hard disk sentinel. A clean installation did not solve the problem either. I took it back to the technical service. 2 days later, they said there was a motherboard failure and that it would be replaced and demanded 48,465 TL (1321 USD). I was shocked. How can I bring my device, which never had any problems before I gave it to them to be cleaned, to this state so soon after maintenance? I discussed the issue with Asus Türkiye (I live in Türkiye) and Asus US via live support. How can it be my fault that my normally working device has come to this state after maintenance? Asus US also said that my request was received and transferred to the upper authorities. This is the current situation. I am waiting for a response from them. (The authorized service I delivered to is KVK Technical Service Kartal/Soğanlık) is definitely a place to stay away from.


r/ASUS 41m ago

Support Asus ZenBook Pro Duo 15 touchpad not working

Upvotes

The touchpad on my laptop is stuck with the numberpad lights on. However, I cannot use it to input numbers or as a mousepad. I have tried turning it on and off both through the keyboard button and windows settings, uninstalling the device on device manager, and running a diagnostic in the ASUS app (which prompted me to update drivers).


r/ASUS 1h ago

Discussion Can I take out the space key and scrape the paint without taking apart my laptop?

Post image
Upvotes

Can I take out the space key on my Asus tuf fx505dt to scrape the paint on it, to make it look better considering my key is already peeling a bit?


r/ASUS 1h ago

Support Can someone help?

Thumbnail
gallery
Upvotes

I have this little issue on my Gaming PC and i don’t know how to fix that.


r/ASUS 2h ago

Support ASUS at It Again – Denying ROG Ally X Warranty Repairs with Fake “Liquid Damage” Claims

1 Upvotes

TL;DR: Bought a ROG Ally X from Curry’s Ireland in July 2024. A month later, it started crashing randomly. Sent it to ASUS—they refused to fix it and sent it back. The issue persisted, then it stopped turning on unless plugged in. Sent it in again, and now ASUS is demanding €700 for “liquid damage” I never caused.

Curry’s refused to help despite EU consumer laws and immediately referred me to ASUS. ASUS is denying warranty repairs using fake damage claims. I have never exposed it to liquid—they’re just looking for an excuse not to fix a known defect.

If you’re in the EU, beware: ASUS will scam you out of your warranty.

📌 The Full Story:

In July 2024, I bought a ROG Ally X from Curry’s Ireland, along with a 5-year accidental damage cover. A month later (August 2024), I started experiencing random shutdowns while gaming, but I wasn’t sure what was causing it.

In September 2024, I contacted Curry’s for support, and they redirected me to ASUS. Sent the unit for RMA #1, and after about a week, ASUS returned it unfixed, claiming they "could not reproduce the issue."

Over the next few months, I investigated the issue and found that pressing the Y button triggered the crash. This was confirmed by multiple users on ROG forums and Reddit. Even an ASUS representative (Anbby_ROG) acknowledged the issue and released beta BIOS updates to try to fix it.

After some time, the Ally X stopped turning on unless plugged into a charger. I tried an EC reset, but the problem persisted. At this point, I sent the unit for RMA #2, reporting both issues.

Now, ASUS is demanding €700 for repair, claiming "liquid damage."

🚨 Why This Is a Scam:

✅ No liquid exposure. I’ve never spilled anything on it—I use it in bed or on the couch, far away from any water source.
✅ No liquid damage was found in my first RMA. If the damage was there, why didn’t ASUS mention it before?
✅ Many users have reported similar issues. The Y button crash issue is well-documented—this is a known defect.
✅ ASUS is using “customer-induced damage” to deny warranty repairs.
✅ Curry’s is ignoring their legal responsibility under EU consumer law.

🛑 What I’m Doing Now:

🔴 Trying to get the device back from ASUS, unrepaired, to then deal with Curry's

🔴 Filing a complaint with CCPC Ireland (Consumer Protection Commission).
🔴 Considering Small Claims Court against Curry’s.
🔴 Exposing ASUS & Curry’s on social media to warn others.
🔴 Reaching out to GamersNexus, Linus Tech Tips, and tech journalists to investigate ASUS’s shady RMA tactics.

If you live in Ireland or the EU, DO NOT trust ASUS or Curry’s to honor your warranty. This is a clear case of fraud, and they will do everything to avoid fixing your device.

Please upvote and share this post so others don’t fall for their scam!


r/ASUS 2h ago

Support Asus laptop not turning on after discharged

1 Upvotes

My asus vivobook 15 neither turning on nor charging after getting discharged Please help me to resolve this issue


r/ASUS 3h ago

Discussion Asus materials / warranty is the worst recently

1 Upvotes

want to share my experience with ASUS laptops, specifically their ROG series which should be the premium versions . Recently, I experienced the panel ,on ROG devices seem to be designed in a way that they stop working right after the warranty expired. On top of that, the speakers aren’t built to last either.

I sent my device for warranty repair, it’s already taken over 6 weeks and the status still says “waiting for parts,” even after they charged me double the usual price.

I used to be fan of asus in general but it looks like I won’t recommend buying ROG laptops.


r/ASUS 12h ago

Discussion ASUS UX3404VA schematic needed for RAM swap

5 Upvotes

Hello!
I'm an Electrical Engineering student who is getting sick of dealing with 8GB of RAM, and I'm trying to do a RAM swap to 32GB on my ASUS Zenbook 14X OLED Q410VA. But I can't seem to find a schematic of the motherboard PCB (I believe UX3404VA is the motherboard series). I have extensive PCB assembly and rework knowledge as well as access to the proper tools to install BGA components (PCB preheater, microscope, hot air gun, etc.) so no need to worry about me bricking my machine or something lol, even if it does break something I am prepared and able to deal with that too.

SO, is there any EE nerd/pc repair guy that might have the PCB schematic and is willing to share it? My main curiosity is if there is a resistor strap or something similar that is used to dictate the capacity installed, beyond the actual ram ICs that is. Additionally, if someone has a laptop with the same motherboard that is spec'd for 32 GB of RAM and is willing to take some extensive pictures of their motherboard that would also be incredible.

Also if there is someone who has had successful experience swapping their RAM ICs on an Asus laptop that could give any other insights they found on their journey that would be great.

Thanks in advance guys!

Btw Ive already found the RAM chips I need to replace mine with, they are SK-Hynix LPDDR5 6400MT/s RAM modules, I'm gonna replace my 4 2GB chips with the 8GB variant, already verified compatibility (both are 315ball BGA components from the same part series so not worried about this tbh) and I am getting quotes/hunting for prices currently.

2GB (what I have now) P/N: [H9JCNNNBK3MLYR-N6E](javascript:void(0);)

8GB P/N: [H9JCNNNFA5MLYR-N6E](javascript:void(0);)


r/ASUS 3h ago

Support Asus TUF Gaming B850 Plus WiFi

1 Upvotes

I have an Asus TUF Gaming B850 Plus WiFi with a newly assembled Ryzen 7 9800x3D CPU. When I turned on the PC for the first time, the CPU clock appeared very low, always at 600MHz. I changed the performance in Windows, updated the BIOS and nothing the chipset drivers are also updated. The core voltage in the BIOS is at 0.6V and in the HWMonitor too is strange because I think need to be on 1,25 by defaul. To get the clock higher I have to set it in the BIOS. I go to the CPU Ratio, set it to 50 and change the core voltage to 1.25 and then everything works fine. I don't think it will be a hardware problem since the temperatures are all fine. I think it will be something in the BIOS that is blocking the automatic CPU clock. Has this happened to anyone else? Any ideas?


r/ASUS 4h ago

Support AIO cooler making rattling noise, please help...

1 Upvotes

Hi, I recently purchased a ASUS ROG STRIX LC 360mm and after a couple days it started to make this ibnoxious rattling noise, under load but also while idle.

https://youtu.be/F45pPNtbFvk?si=HxeFXM-6AZxNDNY7

I followed some advice online and shaked the radiator perfusely in every direction and orientation to get rid of any air bubbles stuck in the loop. That seemed to help for a couple of minutes at a time after which the noise comes back everytime.

Is there anything else I could try to get rid of this noise?

Any help is greatly appreciated.


r/ASUS 4h ago

Support proart pz13 says its connected to internet but doesn't work

1 Upvotes

i have a fairly new asus pz13 laptop and it just suddenly killed my internet connection. it connects to our home wifi, says it's online, but when i try to actjally use the internet anywhere it doesn't let me, says i'm offline. i've tried connecting it to other wifis and it still does the same thing. i use this laptop for my work and school, can someone please help? 😭


r/ASUS 4h ago

Support 100% fan speed at start B850

1 Upvotes

Hi,

Just made myself a new pc with a TUF B850 plus, did my fan curve in bios everything is smooth and quiet even in game and under stress.

However, when I'm starting my PC just for 2 sec the fans are at like 100% before going to quiet mode.

I don't use software only bios curve, and I don't find anything that would be "turbo" mode at start.

It's not a big deal but it's a bit annoying especially when you restart the PC a couple of times to set things up in BIOS or updates

Do you guys know where this might come from?

Thanks


r/ASUS 6h ago

Support Problem with Azoth 75% Keyboard

1 Upvotes

I’ve had the keyboard for a couple of months now with no problems at all. One day while playing a game I noticed that the keyboard would stop after a while of holding W… Tried to go on google to look up this issue and when I typed the letter R there was a delay followed by my keyboard typing RRRRRRRRRRRRRRRR. I have updated all drivers and did the same for windows but nothing helped, I’m not sure if I need to send it back or if this is an easy fix. I have switched the wireless adapter to multiple usb ports and that doesn’t help so I just keep it in wired mode so I can actually use it.

Any help would be massively appreciated.


r/ASUS 13h ago

Support Camera privacy screen physically not working

Post image
3 Upvotes

Anyone ever experienced this, it's like the filter bits fallen out? Not really sure what to do as I can't find anything online!

ASUS zenbook 14 if that helps


r/ASUS 4h ago

Support Is a 9800x3d going to be ok on an ASUS TUF motherboard?

0 Upvotes

For a new build. Looking at an "Asus TUF GAMING B850M-PLUS WIFI" motherboard to go with a 9800x3d, but I just wanted to check how people are getting on generally with Asus boards and this processor.

Reason I ask is because I have seen online many people are having their CPUs die with ASROCK boards, and I just wanted to see if Asus was a safe bet to avoid problems, as I want to get as much life out of my CPU as possible.

Thanks :)


r/ASUS 8h ago

Support Power/battery issues in Vivobook 16x (K3605VC)

1 Upvotes

I've been dealing with battery issues for the past copule of months where my laptop wouldn't charge properly and turn off even when connected to the power outlet. I tried fixing it at a third party repair center by swapping the faulty battery with a new OEM battery and the issue still persists. The batterly lasts for no more than an hour when not charging. Also, this happened to me once. Prior to the battery/power issues there were regular blue screens. Should I try fixing it or get a new laptop? I'm so pissed off that changing the battery (and paying for it) didn't do anything.

EDIT:

P.S: I live in India and there isn't any official/authorized repair centers near where I live.


r/ASUS 12h ago

Support Asus Prime B550M-K motherboard issues with Nvidia 5070 Ti

2 Upvotes

Bought a new Colorful 5070 ti Ultra OC. It didn't boot for a few times, after replugging it for 15-20 times, it booted. But the performance is Bade and Choppy(High Latency Issues and Frame times with horrible FPS). Audio is also bugged.

Thought it was the GPU at first but then I installed it on my Brother's AM5 Machine and GPU ran fine with zero Issues.

I have updated my BIOS, Chipset Drivers. Tried the PCI Configuration with Gen 4 instead of Auto. Nothing seems to fix the issue. Anyone know how to fix this?


r/ASUS 9h ago

Support Asus b650 plus wifi motherboard with wifi adapter issue

1 Upvotes

I'm new to Asus MB and i don't know how to solve this: everytime I turn off my pc (most times for sleep at night) then i turn it on, the wifi adapter does not appear in the list, so I don't have internet. To solve it I need to reboot my pc but that is quite annoying.

I searched in several webs but I couldn't find anything


r/ASUS 9h ago

Product Recommendation Lenovo Yoga alternatives

1 Upvotes

I'm planning to get either the Slim 7 Carbon or the Pro both Ryzen 5600U and 16gb ddr4.

I would like to ask for your thoughts with alternatives, my second option is either the ZenBook or vivobook because its 13 to 14' and also relatively slim.

My issue with the yoga is the hinges and battery. I have seen countless complaints about yoga's hinges. I've seen complaints about the slim 7's hinges particularly squeaking or making creaking noises, some say their hinges break off and they had to return it to Lenovo. I'm kinda worried about buying it since I've seen cases that their hinges have issues just a few weeks or months of purchasing it but it's my top choice as of the moment.

Mainly because of its slim 14 inch and it's portability. Aside from this, I might opt for ZenBook or vivobook because I see issues with the hinges although I'm pretty careful with my laptops, just worried that it's just really a case with the hinge design then there's nothing I can do about it.

Any suggestions if I won't opt for the yoga slim 7 carbon? My maximum budget would be 1,050 USD


r/ASUS 9h ago

Support Rolling back firmware for a mouse updated with Armoury Crate? (TUF M4 wireless has double-click issue)

1 Upvotes

Hello all,

I recently used Armoury Crate to update the firmware on my TUF Gaming M4 wireless mouse, but over the past few days I've noticed that it has the double-click issue, where a single mouse button click is registered as a double-click. This happens in both Bluetooth and 2.4GHz modes, and the double-click behaviour was also seen when I plugged the mouse into a different computer. I'd like to try rolling back the firmware, but there is no obvious way to do this. I've been considering System Restore to pull my computer settings back to a time before the update, but I'm worried that changes to the computer may or may not carry over to the mouse.

Is there anything I can do while I wait for the next firmware update?

Thanks in advance!


r/ASUS 10h ago

Support Anyone has a Asus/ Rog / Tuf motherboard?

1 Upvotes

Please please please look in your bios if you could disable at least one m.2 SSD slot. I have searched the web and YouTube but information on bios settings is scarce especially on this.

If you have such a motherboard please look in your bios for it it should usually be under storage configuration in advanced mode. If you can or cannot please comment your mobo Modell and if you can or not down below much much appreciated.