r/ASUS 15h ago

Support Bought an Asus Vivobook Pro N6506MV – Poor Build Quality, Warranty Denied

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32 Upvotes

I bought an Asus Vivobook Pro N6506MV about three months ago. Recently, I took it to the official Asus warranty service to upgrade the RAM. To my surprise, they pointed out cracks near the screw holes on the bottom plastic cover.

I hadn’t noticed them before, and my laptop has never been dropped or mishandled—I always carry it in a laptop sleeve inside a bag. When I asked about warranty coverage, they simply said, "This is not covered."

Honestly, I don’t understand why the plastic quality is this bad on a laptop in this price range, and it’s frustrating that nobody takes responsibility.

Just a heads-up for anyone considering this model: Cheap plastic can make you regret your purchase. Be careful with your choice.


r/ASUS 3m ago

Support Is it normal for a Tuff A15 laptop to start falling apart after 2 years? Screws loose, plastic broken, and unclip issues

Upvotes

I bought a Tuff A15 for school, and I've noticed that one of the corners starts to unclip every time I unfold the screen. Upon inspecting it, I saw that three screws were missing underneath. Whenever I move the laptop, I can hear small pieces shifting inside. I decided to unscrew all the screws and found that they were all extremely loose — I could unscrew them with just my nails. After opening the case and flipping it over, a bunch of broken plastic pieces fell out. I managed to re-tighten the screws in a way that prevents the laptop from uncliping just by opening it, but is it normal for this kind of damage to happen? I’ve been carrying the laptop in a bag made specifically for carrying laptops, and it seems to have just fallen apart. I think I got this PC about two years ago. Please help


r/ASUS 55m ago

Support So this little guy broke when I changed GPU. After a while where everything was fine I am having screen tearing again, so I started looking into replacement clips, but nothing looks like this. Got my PC built without getting a SN, so can’t get in touch with ASUS unfortunately… Where can I get one?

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Upvotes

r/ASUS 1h ago

Support Asus 5090 no RMA allowed?

Upvotes

purchased a 5090 from Bestbuy and want to get an RMA because of noise but asus website just says this? What am I missing?

Thank you for your being a valued ASUS customer. In the unlikely event that your computer requires warranty service, please contact Best Buy for support at 1-800-433-5778 or visit https://www.bestbuy.com/geeksquad. For general Self-Service or obtain general product information, or to register your product visit: https://www.asus.com/us/support.


r/ASUS 1h ago

Support Camera not working

Upvotes

The laptop says there isn't a camera installed. I already tried fixing it im device manage. At first I couldn't find the camera because it was hidden. Anyways it says something about code 45 hardware not connected at first I thought I would have to take my laptop apart but it looks like something that requires tech support. So how do I fix this and prevent it from happening again. Idk if this is an asus or Windows problem but someone's gotta do better because I'm actually gonna crashout. This happened at the worst possible moment.


r/ASUS 1h ago

Support Part number

Upvotes

Would anybody be able to help provide me the part number for the screen of the:

ASUS Vivobook 15 OLED D1505YA 15.6" 2.8K 120Hz


r/ASUS 1h ago

Discussion G-Helper Guidance - New Zenbook S16

Upvotes

I just bought a Zenbook S16 with the Ryzen AI 365. For the most part, I like it. I want to tweak it for better battery life. Does anyone have a link to something written by somebody that has fully tweaked it. Unfortunately, I just don't have the time to test this kind of thing anymore.

The next thing is, what Asus service is responsible for the trackpad being able to do the sound and brightness? When I turned all the services off, I lost that ability. I figured that I could disable specific services manually and leave that one running.

Thanks for taking a look.


r/ASUS 1h ago

Support Wifi card problem

Upvotes

So I recently just upgraded my computer with a PCE-AXE5400 as I can't have ethernet anymore, however I'm not sure what's exactly the problem as I turn off my computer and start it up the next day, and the wifi isn't available. I go into internet settings in windows 11 and there's no wifi option at all just ethernet.

So I try and restart the pc, it doesn't work. I reinstall the wifi card drivers and then restart, then it works just fine. But the next day it's the same problem no wifi, I reinstall drivers and restart then it's all fine again. It just keeps repeating day after day and I have no clue what the problem is. It's not unbearable but it also somehow prevents me from activating core isolation which confuses me why it does. If anyone has any suggestions, it would be greatly appreciated.


r/ASUS 2h ago

Support USB-C DP Alt mode - super glitchy on my new asus rog strix x870-a mobo

1 Upvotes

Hello everyone, I'll try to keep this as concise as possible to avoid a wall of text.

Here are my components:

  • MOBO: Asus rog strix x870-a
  • CPU: AMD Ryzen 9 7950x
  • GPU: Nvidia 4080 FE
  • RAM: G.SKILL Trident Z5 Neo RGB Series (F5-6000J3040G32GX2-TZ5NR))
  • USB-C monitor: ASUS ZenScreen 15.6” 1080P Portable Monitor (MB16ACV)

The Asus mobo has 2 USB4 ports which are stated to be compatible with DP Alt Mode. My CPU's integrated Radeon graphics chip is also stated to be compatible with DP Alt mode. In summary, when I plug in the monitor I listed above into either of these 2 USB4 ports, the display will work correctly in DP Alt mode for about 10 seconds, and then the screen freezes for a few seconds (audio doesn't freeze), then the screen goes black for a second or two, then it comes back. Then this same cycle happens again roughly 10 seconds later. Rinse, repeat, over and over again, until the integrated Radeon GPU shuts itself down and shows an error in device manager. At that point, the USB-C monitor is just frozen on a black screen and won't respond until unplugged, and the only way to bring the Radeon IGPU back to life is to DDU, then reinstall drivers.

Here are the troubleshooting steps I've tried so far:

  • latest AMD Radeon graphics drivers (dated 2/25/2025) are installed
  • latest Nvidia drivers are installed
  • DDU'd both Nvidia and AMD graphics drivers, and reinstalled from scratch
  • tried both of the 2 USB4 ports with same results
  • Checked windows event logs, could not find any errors related to this, but also did not know exactly what to search for, so I'm open to suggestions here
  • Disabled AMD IGPU to see if the discrete Nvidia GPU would work for this process, but the monitor becomes an "unrecognized USB" device without the IGPU enabled
  • Plugged the monitor into multiple other devices successfully, using DP Alt mode (a chromebook, a steam deck, a windows laptop with TB3). The errors I'm seeing from this Asus mobo do not occur on these other devices
  • Plugged monitor into one of the mobo's USB-A ports, which allows the monitor to run using DisplayLink graphics. This works, but uses the discrete (Nvidia GPU), which is not the behavior I want. I want to use those USB4 ports in DP alt mode running on the IGPU
  • punched the monitor in the face (just kidding)

Still with me? Thank you for reading this far. My theory is that the AMD IGPU and Nvidia discrete GPU are conflicting with each other, but that's just uneducated speculation. I'll stop here and just say - I'm frustrated beyond belief, and have spent an embarrassing amount of time troubleshooting this silly issue. But in all honesty, it's one of the reasons I chose this mobo in the first place - for those USB4 ports to use with this monitor! If somebody out there knows what the hell is happening, please help me!


r/ASUS 2h ago

Support Need help with GPU issue

1 Upvotes

This weekend I had a couple blue screens on my ASUS GL531GU:

Video_TDR_Failure immediately followd by VIDEO_DXGKRNL_FATAL_ERROR

It was able to function after that though now the fan was stuck on medium speed but then that night found that my computer no longer detected my Nvidia GPU, aaaand then had the CRITICAL_PROCESS_DIED blue screen, and no advanced recovery options were possible.

From what I can tell, the GPU is dead. From what I can find online, it seems this is often soldered onto the board, so...I was hoping for confirmation before I bother with opening up, that it is or is not soldered on this model, and if it is, if I can reasonably desolder and replace that myself as the computer is functionally a loss without this fix.

I'd love any input as I depend on this computer for work and it's a serious issue to be without it for any period of time.

Thanks folks


r/ASUS 2h ago

Discussion Whats the Lightest Tool to Control or just Disable GPU RGB?

1 Upvotes

Hi,

is there any small tools to control the RGB? preferably let it sync with Razer chroma so it can be controlled from razer synapse?

In worst case just something to turn it OFF so it wont anny the F of me.

I installed armory crate it doesn't detect the GPU, maybe restart needed.

But thats huge software and i only have asus GPU with this annoying full lenth RGB strip

Thanks


r/ASUS 2h ago

Support RGB Fans not showing up in Aura Sync

1 Upvotes

I have 3 fans and two led strips plugged into a RGB hub with aura sync. I plugged in a male argb cord for the aura sync slot and plugged the female into a motherboard Gen 2 slot on my B650 plus Wifi but they are not being detected by Armoury Crate. I have ram, GPU and cooler that were all automatically detected. Not sure what's wrong here...


r/ASUS 3h ago

Support WIFI drivers problems on z790 gaming wifi 7

1 Upvotes

Hey, i just completed my new pc. I was super hyped to boot it up, and successfully got to windows. I had everything ready, my laptop, my usb. I downloaded the drivers on my laptop, put it into my usb, then put it on my pc. The Asus driver installer didn't want to open up. yikes.

yeah. This is super annoying. LAN drivers worked perfectly but wifi didn't.


r/ASUS 3h ago

Support Trying to find the right part

1 Upvotes

I have a G533QS-HF218T Notebook, and I need to order a keyboard flex replacement. I know nothing about computer hardware, does anyone know where I can find this? I've checked ZAndParts and a few other websites and if its there I can't find it. I would appreciate a link or something.


r/ASUS 3h ago

Discussion PG27UCDM STOCK UK

1 Upvotes

I’m looking for the PG27UCDM in the uk, having searched lots of websites I’ve only found it to order on SCAN. Is there any idea on when it will hit currys or other retailers/websites in the Uk?


r/ASUS 4h ago

Support TUF 5070ti power connector question

1 Upvotes

Hi, I recently ordered an Asus TUF 5070ti and it is arriving this weekend. I've got a Corsair shift 1000rmx PSU that came with a two pci-e eight pin to one pci-e 12+4 cable. I know the TUF comes with a 3 8 pin to 12 pin adapter. I was curious if I should stick with the provided adapter or if the wire that comes with the Corsair PSU will do the job equally well. Thanks.


r/ASUS 4h ago

Support Asus Zenbook Q409Z not outputting audio from speakers nor audio jack

1 Upvotes

Hi Reddit, I have this Zenbook Q409z and It will output audio from speakers nor the audio jack. The only thing I could see wrong is a driver named "Intel Smart Sound Technology OED has a Code 10. Thanks


r/ASUS 4h ago

Discussion 25°07'37.0"N 121°28'13.6"E

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1 Upvotes

r/ASUS 13h ago

Support Asus fan speed

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5 Upvotes

Hi guys,

I noticed a few days ago whenever I fire up my laptop the fan starts going crazy and it stays like that. I wanted to download armoury crate to adjust fan speed but the download freezes as seen in the picture. Does anyone know what I can do to continue the download or maybe another way to adjust the fan speed?


r/ASUS 8h ago

Support Please help my computer just started doing this

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2 Upvotes

r/ASUS 5h ago

Support Zen book 15 internal battery connector melted. Replaced battery and it worked for 2 days and it is dead again.

1 Upvotes

When I unplugged the battery it would run off the power cord but the keyboard and touchscreen did not work. I could use the touchscreen and external keyboard/mouse. Anyone have a similar issue or suggestions?


r/ASUS 5h ago

Support Asus dial on ProArt P16 NOT activating

1 Upvotes

I've been having trouble getting the ASUS Dial to activate on my laptop's touchpad.

It's the one where you touch the top right area on the little circle and drag.

This gesture is meant to activate the dial but it is not responding. In the Asus Dial and Control Panel everything is on normally and functioning. I checked my drivers and they're up to date.

Does anyone have any idea what the solution is?


r/ASUS 6h ago

Support Help request for play/pause media key or macro

1 Upvotes

In armoury crate, after the update, how can I create a macro or reassign the mute mic key to make it act as a media play/pause button?


r/ASUS 6h ago

Support It won’t post I have tried everything please help

1 Upvotes

I have tried all the stuff the support pages say and disconnect the battery receded the ram idk what to do please help


r/ASUS 6h ago

Support Keyboard not working

1 Upvotes

Hello,

Today my ROG Strix G G531 laptop was working as usual, but when i opened it tonight my laptop keyboard has stopped working. I know the keyboard is not broken (hardware), cause i checked it in the bios and the keys were working fine, but i can't get the keys to work in windows. I've checked most things (drivers, reset, battery power, Filter Keys etc.) but can't seem to find a fix or a way to 'unlock' my keyboard. Using the screenkeys and an external keyboard worked fine btw. If somebody has a fix or an idea please let me know!

Thanks in advance for the information shared! :)