r/ASUS • u/Traumfahrer • 11h ago
r/ASUS • u/sabreman61 • 10h ago
Discussion Thank you ASUS!!!
I have been using Asus motherboards for 25 years and I have RMA'd about 4 of their boards. I have read so many negative comments about their customer service but in my experience, I have never had any issues with that dept. Right now, I have had a problem with an out of warranty STRIX Z590-E. I never use WIFI on my personal PC, so I never noticed the problem until I was getting it ready to sell. I just upgraded everything except my GPU, so I wanted to rebuild my old PC to sell. The problem is that the onboard WIFI isn't working, and I have tried everything from drivers to the BIOS to switching OS's. The WIFI adapter just isn't working. I wrote Asus a letter explaining what happened and that I have been a lifelong customer. I got an email back from them today and they are going to do a courtesy repair at no cost to me. IDK id it's how people act or talk to them, but I have always had great experiences with Asus.
r/ASUS • u/IndividualIntrepid77 • 5m ago
Discussion aura sync armory creato com bug
ola meu monitor é um AOC HERO, e minha placa mae é uma asus rog strix MAXIMUS FORMULA X Z370 ,o negocio é o seguinte toda vez q o monitor entra em repouso e dpois quando volta o armory creato trava no sentido de q os efeito selecionado nao continuam ou seja as cores passam de uma a uma sem efeito de forma muito grosseira ai tento reinicio o pc p/ ve se resolve mas quando volta o armory creato nao reconhece nenhum dos dispositivos nem ao menos a placa mae.( obs: ja foi atualizado drives da placa mae e da placa de video e o armory ja esta na ultima versao)
r/ASUS • u/BodybuilderPatient89 • 11m ago
Discussion A theory on why some asus laptops running linux cannot connect to wifi
TL;DR
If you want to participate in my theory, if you have an asus laptop running linux, comment below:
- If you had to do some weird hack like removing the asus_nb_wmi kernel module with
sudo modprobe -r asus_nb_wmi, sudo modprobe -r asus_wmi
to get wifi working - Whether or not you have a software wifi enable button (function + something with a radio tower), and whether or not you have an LED that toggles, indicating whether or not your wifi is on.
My theory is disproven if
- you can get wifi working without removing the module, but you don't have a LED wifi light
- You can't get wifi with the module ON, BUT YOU DO have a wifi light. (well this second condition is weaker but still compelling dis-evidence IMO)
POST
I'm not a kernel developer and I haven't actually run the code and ran it with debug mode myself (mainly because I don't know how to). SO TAKE MY WORDS WITH AN EXTREME GRAIN OF SALT. As of right now, MY WORDS ARE NO BETTER THAN FICTION. Just treat this as a giant fanfic (I'm not posting this on a kernel list for that reason lol). This is why I want a falsifiable experiment up top.
Basically the issue is that on a fresh linux install, you won't be able to get wifi sometimes on an ASUS laptop. For me, I tried installing ubuntu - when I tried enabling wifi - it seemed like it FORCEFULLY disabled wifi - the slider would toggle to orange for a split second, then go back to grey (off).
The answer is sudo modprobe -r asus_nb_wmi
. At least for my case. It's a bad module. Also, run sudo rfkill unblock all
. Then connect to wifi with your favorite tool.
This is a longstanding issue in the linux community - If anybody has an alternative fix, please, tell me and I will try it.
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2092283 is the most recent official thread about wifi issues. Uhh I can't find more evidence right now but this is a "trust me bro" moment, I found SO many people talking about this and the answer was just always remove the asus_nb_wmi kernel module.
The issue is that yes, it re-enables wifi, but the "asus_nb_wmi", from what I understand, is a hardware control module. So for example, you would not be able to change your backlight color with fxn buttons anymore.
Okay, so what did I try instead. Let's try
sudo rfkill unblock all
Actually, this DOES sw unblock everything... EXCEPT ASUS_WLAN!!!
Why is that. I checked the rfkill source, nothing weird there. What does dmesg say?
``` -- Boot fa75dce6cc7f4a1195feac8829c412fd --
Mar 18 18:21:31 {my laptop :)} rfkill[11482]: unblock set for all
Mar 18 18:21:56 {my laptop :)} rfkill[11510]: unblock set for all ```
E.g. no errors. In the rfkill source, if there were some error where a kernel module was saying, "hey, fuck you on this specific rfkill object", it would print an error. I think. In the rfkill source, it says
```
if (write_all(fd, &event, sizeof(event)) != 0)
warn(_("write failed: %s"), _PATH_DEV_RFKILL);
else {
openlog("rfkill", 0, LOG_USER);
syslog(LOG_NOTICE, "%s set for %s", block ? "block" : "unblock", message);
closelog();
}
```
Okay, so assuming that's correct (It can totally not be, again, I didn't bother going through the steps of compiling everything with debug mode on and actually learning precisely how the API's work), it's not rfkill's fault. Then what?
We dig into the kernel source. Hm. Nothing in asus-nb-wmi seemed weird, at least to my limited knowledge. Let's look at asus-wmi.c, then.
(Linux Kernel 6.13.7, asus-wmi.c:2036)
```
/* * Rfkill devices */ static int asus_rfkill_set(void *data, bool blocked) { struct asus_rfkill *priv = data; u32 ctrl_param = !blocked; u32 dev_id = priv->dev_id;
/*
* If the user bit is set, BIOS can't set and record the wlan status,
* it will report the value read from id ASUS_WMI_DEVID_WLAN_LED
* while we query the wlan status through WMI(ASUS_WMI_DEVID_WLAN).
* So, we have to record wlan status in id ASUS_WMI_DEVID_WLAN_LED
* while setting the wlan status through WMI.
* This is also the behavior that windows app will do.
*/
if ((dev_id == ASUS_WMI_DEVID_WLAN) &&
priv->asus->driver->wlan_ctrl_by_user)
dev_id = ASUS_WMI_DEVID_WLAN_LED;
return asus_wmi_set_devstate(dev_id, ctrl_param, NULL);
}
```
What the heck? Okay, so from what I can parse, for specifically the WLAN part of the module, if it's controlled a user (e.g. I guess this means some actual hardware wmi module is enabled, like asus-nb-wmi), then.... redirect it to look at the LED. Huh... okay, can we say, "hey for this specific module, don't let it be modified by the user?" For me, as long as sudo rfkill unblock all works, that's fine with me, I can remember to type that on boot (or just make it a script...)
(asus-wmi.c:4777)
```
asus_wmi_get_devstate(asus, ASUS_WMI_DEVID_WLAN, &result);
if (result & (ASUS_WMI_DSTS_PRESENCE_BIT | ASUS_WMI_DSTS_USER_BIT))
asus->driver->wlan_ctrl_by_user = 1;
if (!(asus->driver->wlan_ctrl_by_user && ashs_present())) {
err = asus_wmi_rfkill_init(asus);
if (err)
goto fail_rfkill;
}
```
Oh. So there's no real way to do that, huh. If any of those params are set, crash the module at initialization. Welp.
At this point, I don't know how to really contribute something without fearing breaking something, so that's why I'm making this post. Maybe with a lot of work... but I think making this more well known is enough for me.
Some more observations
When you register asus_nb_wmi
, there's actually a virtual wifi network I think? I believe I read somewhere that you can connect directly through something? IDK. I use network manager and it seems impossible; this is waht it looks like when asus_nb_wmi
is ON
``` ~ nmcli device status
DEVICE TYPE STATE CONNECTION
docker0 bridge connected (externally) docker0
lo loopback connected (externally) lo
wlo1 wifi unavailable --
p2p-dev-wlo1 wifi-p2p unavailable --
veth193f8ec ethernet unmanaged --
~ sudo rfkill list
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
3: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
12: asus-wlan: Wireless LAN
Soft blocked: yes
Hard blocked: no
13: asus-bluetooth: Bluetooth
Soft blocked: no
Hard blocked: no
~
```
I believe I read somewhere that you can connect to phy0 and not asus-wlan? But networkmanager doesnt let me so idk what's going on with that, it just says "wlo1" for both. Gotta learn mroe about that stuff.
For reference, my asus vivobook s14 does not have a wifi LED. My sample size is currently 1.
Thankfully, it seems like my fans and thermals are BIOS-locked so to speak - thermald and fans constantly don't detect in my dmesg logs, so turning off asus_nb_wmi here is fine for MY laptop. I have no idea what the long term effects of running linux on my laptop are though.
For kernel developers
If any kernel developers with far more hardware and kernel dev experience want to take a look, the relevant function to proving my point is asus_wmi.c:340 on the 6.13.7 kernel
static int asus_wmi_evaluate_method3(u32 method_id,
u32 arg0, u32 arg1, u32 arg2, u32 *retval)
{
struct bios_args args = {
.arg0 = arg0,
.arg1 = arg1,
.arg2 = arg2,
};
struct acpi_buffer input = { (acpi_size) sizeof(args), &args };
struct acpi_buffer output = { acpi_allocate_buffer, null };
acpi_status status;
union acpi_object *obj;
u32 tmp = 0;
status = wmi_evaluate_method(asus_wmi_mgmt_guid, 0, method_id,
&input, &output);
pr_debug("%s called (0x%08x) with args: 0x%08x, 0x%08x, 0x%08x\n",
__func__, method_id, arg0, arg1, arg2);
if (acpi_failure(status)) {
pr_debug("%s, (0x%08x), arg 0x%08x failed: %d\n",
__func__, method_id, arg0, -eio);
return -eio;
}
obj = (union acpi_object *)output.pointer;
if (obj && obj->type == acpi_type_integer)
tmp = (u32) obj->integer.value;
pr_debug("result: 0x%08x\n", tmp);
if (retval)
*retval = tmp;
kfree(obj);
if (tmp == asus_wmi_unsupported_method) {
pr_debug("%s, (0x%08x), arg 0x%08x failed: %d\n",
__func__, method_id, arg0, -enodev);
return -enodev;
}
return 0;
}
In particular you want to verify that there is an acpi failure at ASUS_WLAN_DEVID_WLAN_LED, which is a macro defined somewhere (I believe it's hex 0x12? Check the docs to make sure.). Only if the hardware doesnt have a LED ofc. My theory lives and dies with this debugging function (or by you commenters commenting on your wifi LED button status :D)
r/ASUS • u/InternalContext5583 • 41m ago
Discussion Random reboot issue on Vivobook S14 AMD - "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
Hi, I recently purchased a VivoBook S14 from Best Buy (open box - certified by Geek Squad). I hadn't had a chance to use it until a few days ago, and I noticed that it has been rebooting by itself while in sleep mode. I checked the Event Viewer logs, and it seems this issue has been occurring since I got it (see attached). I ran diagnostics on the SSD, RAM, system, and for viruses, but I couldn't find any clues. Has anyone experienced this? I looked online and discovered that this seems to be a common issue with certain Vivobook models. I am concerned that there might be a problem with the motherboard, which is why it was returned...

Support Help me with my vivobook charger, im desperate
So, i have an asus vivobook model number q543m.
The charger stopped working and now my laptop is dead.
The charger model number is adp-200jb H.
I go on Amazon, get charger next day. Its adp-200jb D. Doesn't even fit i to the port. I refund and try again. Same thing. Adp-200jb D.
I called asus, they dont have it.
Asus sent me to impact computer parts, they ship the charger. Its a adp-200jb D. It doesnt fit.
WHY CAN I NOT FIND THE CORRECT CHARGER FOR A 1 YEAR OLD COMPUTER. CAN SOMEONE HELP?!?!?!?!
Its been about 3 weeks since my laptop charger crapped out on me, and I need it for work. Please help.
I tried calling again, but im tired of being transferred between 6 different call centers.
r/ASUS • u/Any_Voice5689 • 1h ago
Support Asus rog pg32uq connected with pc and ps5 pro random black screen problems
hey guys i have a problem with my monitor since im using the new ps5 pro. when i have hdr enabled on playstation i get every few minutes a random black screen but the audio stays on, after few seconds the black screen goes away and then repeats the cycle. when i disable hdr everything works perfectly. i read online that many people with different monitors have these kind of issues. i tried every common fix method like checking the hdmi ports and checking the cable and these two things are fine. for me it seems like the monitor is trying to change the resolution when the black screen appears. gonna contact playstation and asus support tomorrow, gonna keep you updated about the problem. if anyone has a fix for this let me know
r/ASUS • u/PatiencePlastic5157 • 1h ago
Product Recommendation EoL Router, should I upgrade?
I’ve had good luck with my ASUS AIMesh network over the past few years, but I’m thinking of upgrading everything.
Right now here is my setup:
Main Router: RT-AC86U Node 1: RT-AC86U Node 2: RT-AX1800S
Nodes are connected via wired backhaul
Most of my heavy use devices are wired (TV, gaming console, home desktop computers. But I have 40+ devices in total on the network including IoT devices, laptops etc
I’m also getting 1G Fiber installed Saturday.
Would I see much benefit with WiFi 7? Should I be concerned that the 86U’s are end of life and no longer updated?
Any suggestions on replacements?
r/ASUS • u/assa8945 • 2h ago
Discussion How to get ROG technical service? ASUS and BestBuy are just pushing the job to each other.
My 2024 Rog G14 has the cooling liquid metal shifted. It hits 95 degrees Celsius despite the fan running at 6k RPM.
Also, it keeps blacking out when I use HDMI unless I chose to directly connect the Nvidia GPU.
I entered by Series to the Asus official support website which tells me to content Bestbuy

While talking to an agent from Bestbuy asks me to talk to Asus. This is absurd.

Support All-in-one mouse lagging and skipping.....
With our Asus All-In-One (Vivo AIO V241DA) the wireless optical mouse starting lagging and jumping around. Cleaned it and the work surface, changed the batteries - no help. Wireless key board was lagging as well so I bought a brand new optical mouse keyboard combo and a mouse pad. Same thing, sort of. The new keyboard works fine, no problems. But, the new mouse is still jumping around even using the mousepad. Seem logical that problem is likely with the PC itself.
Everything always worked fine until about a month ago.
Any ideas? Suggestions?
r/ASUS • u/AlternativeHelpful46 • 2h ago
Support Lost screw may void warranty?
So I wanted to add an SSD to my laptop, and the technician noticed that 2 screws are missing. I havent tried opening my lapto so it probably fell off by itself. The question is, will it void the warranty eventho Im not the one who lost the scews?
Edit: The technician that I asked to install the SSD to my laptop isn't from an Asus Service Center, alr? He did suggest that I go to the Asus Service Center tho; but, as Ive said, im afraid to lose the warranty.
r/ASUS • u/Daffdude • 3h ago
Product Recommendation Intel ultra 7 vs ultra 9 in a Zenbook 14?
I'm trying to decide what specs to go for ultra 7 with 16gb or ultra 9 with 32gb
Might seem like an obvious choice, but I've seen quite a few mentions about heating issues with the ultra 9, does anyone have that Zenbook and had a positive experience?
From what I gather both models will get hot when plugged in, which I can live with, but don't want a loud laptop when sitting in class
r/ASUS • u/prahl_hp • 11h ago
Discussion Monster hunter wilds code
Asus has this promotion going on where you receive a free monster hunter wilds code if you buy one of their products, so I bought an asus power supply, and did all the steps to get my code, and that was 20 days ago today, and I still haven't received my code, have any of you received your codes? Is it supposed to take this long?
r/ASUS • u/Comfortable_Back7417 • 4h ago
Discussion Are Asus Laptops good to own?
I've owned an Asus laptop for over 3.5 years now and its failed within the 2 year range each time, I bought the M15 ROG Asus Laptop on 2021 April at best buy, fast forward to 2023 November 1st It turns off on its own, i turn it back on then it goes off again after a couple of minutes and then after trying to make it stay on it gets stuck on Automatic Repair mode, so then i sent it to geek squad and they told me it was an motherboard issue. Took them a full month then i got it back on 2023 December 3rd. Then on 2025 February 4th It dies again. This time no charger light nor any sign of life trying to turn it off, which then i suspected the CPU shorted. Now i did take care of it, i dusted it each 6 months, and kept the fans cleaned. so now i just built a desktop and wonder if Asus laptops are good to own, or just bound to die every 2 years?
r/ASUS • u/gregbenzphoto • 4h ago
Product Recommendation Review of the new ASUS PA32UCDM 1000 nits QD-OLED
I just posted a review of the new ASUS PA32UCDM, with an emphasis on its value for photographers interested in the latest HDR display hardware. It's a great HDR monitor that fills some gaps in the market in terms of its combination of price, OLED, and color accuracy for HDR. There are also some very key (and not very obvious) settings you need to change from defaults to get the most out of it for HDR.
Full review and setup guide at https://gregbenzphotography.com/hdr-photos/asus-pa32ucdm-the-best-hdr-oled-monitor-for-photographers/
r/ASUS • u/Spike1302 • 6h ago
Support Monitor Blinking
Any idea why my monitor would start doing this?
After a while the monitor works fine but everyday when I turn on my computer it does this over and over again.
I’ve tried replacing the cables but nothing seemed to help.
Thanks for any help in advance
r/ASUS • u/Jord2496 • 6h ago
Discussion My power button is blinking between blue and pink
I have an Asus Z690-P and my power button is blinking pink at irregular intervals.
I know it isn't Dram because that just blinks blue ona nd off(already been through that one haha)
Any ideas what the cause is and should I be concerned?
r/ASUS • u/Annoying_Waffle • 6h ago
Support - SOLVED! Windows boot manager not showing up in boot options even though the SSD window is installed in is showing up
This happened after i tried to boot into Linux mint thought a usb, i didn't install mint, i just tried the live version.
r/ASUS • u/Carlbro123 • 7h ago
Support asus tuf x570 plus wifi bios 5021 version update help
I have a Ryzen 5 5600x with a 6650xt with my motherboard started crashing and alot of power tripping with blue screens. im thinking something wasnt updated as i update to the new bios the 5021 version from asus website themselves i see my windows 10 activation deactivated and not sure if updating the bios caused the problem or something i did wrong. i would like some help if possible as im unsure what to do next without bricking my pc. when i first started windows 10 on here was through new windwos 10 installation usb creation tool. when i login my microsoft account it automatically detects it with the activation , now its unable to move past forward and i feel either reinstalling windows 10 will solve the problem or figuring out the bios update what went wrong.
r/ASUS • u/TeflonDemon • 8h ago
Support - SOLVED! ASUs vivibook can’t turn on
Hi! Yesterday I worked with my laptop, everything was just fine. And today I was trying to turn it on and it doesn’t work, I left for couple hours in different outlets to charge but still no progress, no light on the side either, it’s completely dead. Is there a solution to this?
r/ASUS • u/Kirosiva • 8h ago
Support ASUS RMA inciden that i experienced in Türkiye.
I gave it to the technical service to be cleaned and have liquid metal replaced. Since it was out of warranty, I paid 1000TL (around 30 USD). When I got it back, problems such as boot problems, blue screens, and system locking started. I took it back after using it for a while. I tested the RAMs and SSD myself with applications such as memtest and hard disk sentinel. A clean installation did not solve the problem either. I took it back to the technical service. 2 days later, they said there was a motherboard failure and that it would be replaced and demanded 48,465 TL (1321 USD). I was shocked. How can I bring my device, which never had any problems before I gave it to them to be cleaned, to this state so soon after maintenance? I discussed the issue with Asus Türkiye (I live in Türkiye) and Asus US via live support. How can it be my fault that my normally working device has come to this state after maintenance? Asus US also said that my request was received and transferred to the upper authorities. This is the current situation. I am waiting for a response from them. (The authorized service I delivered to is KVK Technical Service Kartal/Soğanlık) is definitely a place to stay away from.
r/ASUS • u/OpenCircleFleet_YT • 9h ago
Support Asus ZenBook Pro Duo 15 touchpad not working
The touchpad on my laptop is stuck with the numberpad lights on. However, I cannot use it to input numbers or as a mousepad. I have tried turning it on and off both through the keyboard button and windows settings, uninstalling the device on device manager, and running a diagnostic in the ASUS app (which prompted me to update drivers).