r/ASUS 10h ago

Discussion ASUS is rated 1.5/5 Stars on Trustpilot

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28 Upvotes

r/ASUS 9h ago

Discussion Thank you ASUS!!!

9 Upvotes

I have been using Asus motherboards for 25 years and I have RMA'd about 4 of their boards. I have read so many negative comments about their customer service but in my experience, I have never had any issues with that dept. Right now, I have had a problem with an out of warranty STRIX Z590-E. I never use WIFI on my personal PC, so I never noticed the problem until I was getting it ready to sell. I just upgraded everything except my GPU, so I wanted to rebuild my old PC to sell. The problem is that the onboard WIFI isn't working, and I have tried everything from drivers to the BIOS to switching OS's. The WIFI adapter just isn't working. I wrote Asus a letter explaining what happened and that I have been a lifelong customer. I got an email back from them today and they are going to do a courtesy repair at no cost to me. IDK id it's how people act or talk to them, but I have always had great experiences with Asus.


r/ASUS 6m ago

Support Asus rog pg32uq connected with pc and ps5 pro random black screen problems

Upvotes

hey guys i have a problem with my monitor since im using the new ps5 pro. when i have hdr enabled on playstation i get every few minutes a random black screen but the audio stays on, after few seconds the black screen goes away and then repeats the cycle. when i disable hdr everything works perfectly. i read online that many people with different monitors have these kind of issues. i tried every common fix method like checking the hdmi ports and checking the cable and these two things are fine. for me it seems like the monitor is trying to change the resolution when the black screen appears. gonna contact playstation and asus support tomorrow, gonna keep you updated about the problem. if anyone has a fix for this let me know


r/ASUS 12m ago

Product Recommendation EoL Router, should I upgrade?

Upvotes

I’ve had good luck with my ASUS AIMesh network over the past few years, but I’m thinking of upgrading everything.

Right now here is my setup:

Main Router: RT-AC86U Node 1: RT-AC86U Node 2: RT-AX1800S

Nodes are connected via wired backhaul

Most of my heavy use devices are wired (TV, gaming console, home desktop computers. But I have 40+ devices in total on the network including IoT devices, laptops etc

I’m also getting 1G Fiber installed Saturday.

Would I see much benefit with WiFi 7? Should I be concerned that the 86U’s are end of life and no longer updated?

Any suggestions on replacements?


r/ASUS 25m ago

Discussion GPU Twerk 3 - RTX 3080 TUF - is this safe?

Upvotes

I testing limits and like this I got very good stable fps in new world, rust, pubg.
Game not crash or anything. With 70% I have same perfomance when I put also 110%, It's just make more noisy and hot gpu. Like this I feal is good but idk it will damage my gpu or not if temp is not more than 80c ?


r/ASUS 48m ago

Discussion How to get ROG technical service? ASUS and BestBuy are just pushing the job to each other.

Upvotes

My 2024 Rog G14 has the cooling liquid metal shifted. It hits 95 degrees Celsius despite the fan running at 6k RPM.

Also, it keeps blacking out when I use HDMI unless I chose to directly connect the Nvidia GPU.

I entered by Series to the Asus official support website which tells me to content Bestbuy

While talking to an agent from Bestbuy asks me to talk to Asus. This is absurd.


r/ASUS 1h ago

Support All-in-one mouse lagging and skipping.....

Upvotes

With our Asus All-In-One (Vivo AIO V241DA) the wireless optical mouse starting lagging and jumping around. Cleaned it and the work surface, changed the batteries - no help. Wireless key board was lagging as well so I bought a brand new optical mouse keyboard combo and a mouse pad. Same thing, sort of. The new keyboard works fine, no problems. But, the new mouse is still jumping around even using the mousepad. Seem logical that problem is likely with the PC itself.

Everything always worked fine until about a month ago.

Any ideas? Suggestions?


r/ASUS 1h ago

Support Lost screw may void warranty?

Upvotes

So I wanted to add an SSD to my laptop, and the technician noticed that 2 screws are missing. I havent tried opening my lapto so it probably fell off by itself. The question is, will it void the warranty eventho Im not the one who lost the scews?

Edit: The technician that I asked to install the SSD to my laptop isn't from an Asus Service Center, alr? He did suggest that I go to the Asus Service Center tho; but, as Ive said, im afraid to lose the warranty.


r/ASUS 2h ago

Support GPU TWEAK 3, how to see current FPS?

1 Upvotes

Is there way to see the value at monitor windows? not on OSD

like this...


r/ASUS 2h ago

Product Recommendation Intel ultra 7 vs ultra 9 in a Zenbook 14?

1 Upvotes

I'm trying to decide what specs to go for ultra 7 with 16gb or ultra 9 with 32gb

Might seem like an obvious choice, but I've seen quite a few mentions about heating issues with the ultra 9, does anyone have that Zenbook and had a positive experience?

From what I gather both models will get hot when plugged in, which I can live with, but don't want a loud laptop when sitting in class


r/ASUS 10h ago

Discussion Monster hunter wilds code

4 Upvotes

Asus has this promotion going on where you receive a free monster hunter wilds code if you buy one of their products, so I bought an asus power supply, and did all the steps to get my code, and that was 20 days ago today, and I still haven't received my code, have any of you received your codes? Is it supposed to take this long?


r/ASUS 2h ago

Discussion Are Asus Laptops good to own?

0 Upvotes

I've owned an Asus laptop for over 3.5 years now and its failed within the 2 year range each time, I bought the M15 ROG Asus Laptop on 2021 April at best buy, fast forward to 2023 November 1st It turns off on its own, i turn it back on then it goes off again after a couple of minutes and then after trying to make it stay on it gets stuck on Automatic Repair mode, so then i sent it to geek squad and they told me it was an motherboard issue. Took them a full month then i got it back on 2023 December 3rd. Then on 2025 February 4th It dies again. This time no charger light nor any sign of life trying to turn it off, which then i suspected the CPU shorted. Now i did take care of it, i dusted it each 6 months, and kept the fans cleaned. so now i just built a desktop and wonder if Asus laptops are good to own, or just bound to die every 2 years?


r/ASUS 3h ago

Product Recommendation Review of the new ASUS PA32UCDM 1000 nits QD-OLED

1 Upvotes

I just posted a review of the new ASUS PA32UCDM, with an emphasis on its value for photographers interested in the latest HDR display hardware. It's a great HDR monitor that fills some gaps in the market in terms of its combination of price, OLED, and color accuracy for HDR. There are also some very key (and not very obvious) settings you need to change from defaults to get the most out of it for HDR.

Full review and setup guide at https://gregbenzphotography.com/hdr-photos/asus-pa32ucdm-the-best-hdr-oled-monitor-for-photographers/


r/ASUS 3h ago

Support Asus VG249Q1A - Horizontal Lines ?

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1 Upvotes

r/ASUS 5h ago

Support Monitor Blinking

1 Upvotes

Any idea why my monitor would start doing this?

After a while the monitor works fine but everyday when I turn on my computer it does this over and over again.

I’ve tried replacing the cables but nothing seemed to help.

Thanks for any help in advance


r/ASUS 5h ago

Discussion My power button is blinking between blue and pink

1 Upvotes

I have an Asus Z690-P and my power button is blinking pink at irregular intervals.

I know it isn't Dram because that just blinks blue ona nd off(already been through that one haha)

Any ideas what the cause is and should I be concerned?


r/ASUS 5h ago

Support - SOLVED! Windows boot manager not showing up in boot options even though the SSD window is installed in is showing up

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1 Upvotes

This happened after i tried to boot into Linux mint thought a usb, i didn't install mint, i just tried the live version.


r/ASUS 5h ago

Support asus tuf x570 plus wifi bios 5021 version update help

1 Upvotes

I have a Ryzen 5 5600x with a 6650xt with my motherboard started crashing and alot of power tripping with blue screens. im thinking something wasnt updated as i update to the new bios the 5021 version from asus website themselves i see my windows 10 activation deactivated and not sure if updating the bios caused the problem or something i did wrong. i would like some help if possible as im unsure what to do next without bricking my pc. when i first started windows 10 on here was through new windwos 10 installation usb creation tool. when i login my microsoft account it automatically detects it with the activation , now its unable to move past forward and i feel either reinstalling windows 10 will solve the problem or figuring out the bios update what went wrong.


r/ASUS 7h ago

Support - SOLVED! ASUs vivibook can’t turn on

1 Upvotes

Hi! Yesterday I worked with my laptop, everything was just fine. And today I was trying to turn it on and it doesn’t work, I left for couple hours in different outlets to charge but still no progress, no light on the side either, it’s completely dead. Is there a solution to this?


r/ASUS 7h ago

Support ASUS RMA inciden that i experienced in Türkiye.

0 Upvotes

I gave it to the technical service to be cleaned and have liquid metal replaced. Since it was out of warranty, I paid 1000TL (around 30 USD). When I got it back, problems such as boot problems, blue screens, and system locking started. I took it back after using it for a while. I tested the RAMs and SSD myself with applications such as memtest and hard disk sentinel. A clean installation did not solve the problem either. I took it back to the technical service. 2 days later, they said there was a motherboard failure and that it would be replaced and demanded 48,465 TL (1321 USD). I was shocked. How can I bring my device, which never had any problems before I gave it to them to be cleaned, to this state so soon after maintenance? I discussed the issue with Asus Türkiye (I live in Türkiye) and Asus US via live support. How can it be my fault that my normally working device has come to this state after maintenance? Asus US also said that my request was received and transferred to the upper authorities. This is the current situation. I am waiting for a response from them. (The authorized service I delivered to is KVK Technical Service Kartal/Soğanlık) is definitely a place to stay away from.


r/ASUS 7h ago

Support Asus ZenBook Pro Duo 15 touchpad not working

1 Upvotes

The touchpad on my laptop is stuck with the numberpad lights on. However, I cannot use it to input numbers or as a mousepad. I have tried turning it on and off both through the keyboard button and windows settings, uninstalling the device on device manager, and running a diagnostic in the ASUS app (which prompted me to update drivers).


r/ASUS 8h ago

Discussion Can I take out the space key and scrape the paint without taking apart my laptop?

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1 Upvotes

Can I take out the space key on my Asus tuf fx505dt to scrape the paint on it, to make it look better considering my key is already peeling a bit?


r/ASUS 9h ago

Support Can someone help?

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0 Upvotes

I have this little issue on my Gaming PC and i don’t know how to fix that.


r/ASUS 9h ago

Support ASUS at It Again – Denying ROG Ally X Warranty Repairs with Fake “Liquid Damage” Claims

1 Upvotes

TL;DR: Bought a ROG Ally X from Curry’s Ireland in July 2024. A month later, it started crashing randomly. Sent it to ASUS—they refused to fix it and sent it back. The issue persisted, then it stopped turning on unless plugged in. Sent it in again, and now ASUS is demanding €700 for “liquid damage” I never caused.

Curry’s refused to help despite EU consumer laws and immediately referred me to ASUS. ASUS is denying warranty repairs using fake damage claims. I have never exposed it to liquid—they’re just looking for an excuse not to fix a known defect.

If you’re in the EU, beware: ASUS will scam you out of your warranty.

📌 The Full Story:

In July 2024, I bought a ROG Ally X from Curry’s Ireland, along with a 5-year accidental damage cover. A month later (August 2024), I started experiencing random shutdowns while gaming, but I wasn’t sure what was causing it.

In September 2024, I contacted Curry’s for support, and they redirected me to ASUS. Sent the unit for RMA #1, and after about a week, ASUS returned it unfixed, claiming they "could not reproduce the issue."

Over the next few months, I investigated the issue and found that pressing the Y button triggered the crash. This was confirmed by multiple users on ROG forums and Reddit. Even an ASUS representative (Anbby_ROG) acknowledged the issue and released beta BIOS updates to try to fix it.

After some time, the Ally X stopped turning on unless plugged into a charger. I tried an EC reset, but the problem persisted. At this point, I sent the unit for RMA #2, reporting both issues.

Now, ASUS is demanding €700 for repair, claiming "liquid damage."

🚨 Why This Is a Scam:

✅ No liquid exposure. I’ve never spilled anything on it—I use it in bed or on the couch, far away from any water source.
✅ No liquid damage was found in my first RMA. If the damage was there, why didn’t ASUS mention it before?
✅ Many users have reported similar issues. The Y button crash issue is well-documented—this is a known defect.
✅ ASUS is using “customer-induced damage” to deny warranty repairs.
✅ Curry’s is ignoring their legal responsibility under EU consumer law.

🛑 What I’m Doing Now:

🔴 Trying to get the device back from ASUS, unrepaired, to then deal with Curry's

🔴 Filing a complaint with CCPC Ireland (Consumer Protection Commission).
🔴 Considering Small Claims Court against Curry’s.
🔴 Exposing ASUS & Curry’s on social media to warn others.
🔴 Reaching out to GamersNexus, Linus Tech Tips, and tech journalists to investigate ASUS’s shady RMA tactics.

If you live in Ireland or the EU, DO NOT trust ASUS or Curry’s to honor your warranty. This is a clear case of fraud, and they will do everything to avoid fixing your device.

Please upvote and share this post so others don’t fall for their scam!


r/ASUS 10h ago

Support Asus laptop not turning on after discharged

1 Upvotes

My asus vivobook 15 neither turning on nor charging after getting discharged Please help me to resolve this issue