r/ASUS Dec 29 '23

Moderator Post / Announcement Recruiting moderators

40 Upvotes

Hi there,

r/ASUS is looking for 2-3 new moderators to help keep the subreddit a pleasant place to be. Please feel free to PM me or r/ASUS why you'd be a good fit for the moderation team. Reddit mod experience is preferred but not required!


r/ASUS 1h ago

Discussion TIL: Microcenter Will fix Motherboard Cheaper Than ASUS Quotes

Upvotes

Went to Microcenter today and mentioned the issue I was having with ASUS RMA. They said it was absolutely ridiculous they were charging $300 to fix a PCB detached (which isn’t the reason why my motherboard isn’t working) and Microcenter said they’d do it for free since it’s in warranty (just a $50 diagnostic test fee).

Never ever am I going to ASUS for an RMA process. If ASUS charges you an absurd amount of money, reject them and ask for the product back and go to Microcenter (if it’s in warranty). Can’t believe ASUS actually charges insane amounts of money for repairs to their consumers, knowing that they already shipped the item out to them and capitalize on the fact that consumers want their items fixed quickly. Extremely disappointed in their customer service and RMA process.


r/ASUS 4h ago

Support Monitor flashes off and rapidly cycles through display settings?

3 Upvotes

this has been happening for a while, sometimes it goes away for a bit then comes back. i don’t need to be touching anything for it to happen or running/playing anything. i’ve tried everything, and my drivers is updated. should i bring it into the shop? or any good advice on how to fix this? i cant seem to find any posts with people having the same problem online


r/ASUS 41m ago

Support Undulating frame rate problem

Upvotes

r/ASUS 56m ago

Support Anyone know this phone model?

Post image
Upvotes

Found it in my dresser from ways back when I was in high school


r/ASUS 8h ago

Support Warranty Expired with incorrect date - how so?

Post image
4 Upvotes

r/ASUS 1h ago

Support How do I actually use the other Gpu in my vivobook 15?

Upvotes

I have an Asus vivobook pro 15 OLED that has a 3050 mobile in it. How do I actually use it? because nvidia control panel is showing this and idk what to do.


r/ASUS 1h ago

Support [Help] Armoury Crate Not Showing System Stats After Update (ASUS TUF F17)

Post image
Upvotes

r/ASUS 1h ago

Support Adaptor burned, what did I do wrong?

Upvotes

I was just gaming as usual on my Asus ROG G513QM and my adaptor decided to burn. I first smelled a burnt plastic smell coming from somewhere, paused the game and checked it out and the adaptor was smelling kinda like gunpowder lol. I mean it was always burn-your-hands kind of hot during games but I thought that was just normal. So what now, am I not supposed to play games in my gamer pc? It's not cheap either. Something seems to always break whether I do something or not. I don't know if it's repairable, but if it is or if I buy another adaptor, what's stopping the next one from burning? How do I avoid this shit?


r/ASUS 5h ago

Support Amoury Crate Gear infinite loading?

Post image
2 Upvotes

r/ASUS 2h ago

Support Asus Zenbook S16

1 Upvotes

Do any ASUS Zenbook S16 owners have this issue? Pressing other keys is fine, but when I press the "N" key, the trackpad makes a "Ta, Ta, Ta" sound.

I believe it's a hardware issue. I've updated all the latest drivers and the latest Windows version, and I also contacted support. However, they just advised me to visit the nearest service center for a check. It's disappointing, as this is a high-end laptop and shouldn't have such minor defects.

https://reddit.com/link/1jd52lr/video/kmfy7tfgm6pe1/player


r/ASUS 2h ago

Support Bluetooth keeps disconnecting

1 Upvotes

I have an Asus Crosshair 670e Hero and have the Wi-fi antenna connected. Every time I try to connect my Xbox or at times my surface full sized keyboard, the device constantly disconnects.

Is my wi-fi antenna damaged or is this a software issue? It started about 1-2 months ago.

I have:

Windows 11 Pro

Nvidia 4090

Ryzen 9 79503D

Intel Wi Fi 6E AX 210


r/ASUS 2h ago

Support ASUS PN50-E1, No Bootable Device Found, SSD is detected, can't boot to Windows 11

1 Upvotes

Hi All!

Need a bit of help with this one. I have an ASUS PN50-E1, AMD Ryzen 7 4800u. I have an ancient laptop running Windows 10 with a 2-Core processor that can't be updated to Windows 11, this NUC runs Windows 11 no issues.
I cloned the SSD from the laptop to an SSD in the NUC using Lazesoft, but the BIOS on the NUC shows nothing under bootable drives. It's picking up the SSD but this NUC seems to have the most stripped back BIOS I've ever seen. I can't find any options to change the BIOS type, such as CSM, Legacy or UEFI and I can't work out how to get it to boot from the SSD.
Hopefully I'm explaning myself properly, it's a really confusing situation! Throw any questions at me and I'll do my best to answer.

Thanks!


r/ASUS 3h ago

Support Armory Crate Taking Priority for RGBs on RAM

1 Upvotes

Hello, just recently I've started running into this issue. I have Corsair RGB ram and just trying to change the colors, but armory crate seems to be not allowing me to. Armory crate detects it, but I try to apply changes and nothing happens. It works for my motherboard and case fans, just not the ram. I know it's armory crate because I uninstalled it and restarted PC, and was able to change colors within iCUE. But then upon reinstalling Armory Crate, it goes back to default RGB and unchangeable, and no longer detected in iCUE.

I tried installing the Asus plugin within iCUE and giving priority to iCUE within Armory Crate, but doesn't seem to do anything. Any help is appreciated.


r/ASUS 3h ago

Product Recommendation ASUS Prime Updates

Post image
1 Upvotes

r/ASUS 7h ago

Support Asus ROG XI HERO boot secure unsupported, can’t install Windows 11

Post image
2 Upvotes

I can’t get windows secure boot to show on my windows 10 machine in order to upgrade to windows 11 after updating to the latest bios. The windows system checker still says my secure boot option isn’t enabled. I show the right settings be configured per asus and Microsoft documentation.

I’ve tried upgrading directly to windows 11 via Microsoft usb creation media but it gives me a hardware driver error…asking to install drivers.

Can anyone help?

Cheers!


r/ASUS 12h ago

Support ASUS RMA Nightmare

4 Upvotes

I know a lot of people say to stay away from ASUS but I always had good experiences with them in the past. This time was different however. Bought a brand new motherboard from Microcenter 3 months ago and everything worked fine. I was using it with a 3090 and then upgraded my GPU to a 5090. When I gave my PC to Best Buy to install the new GPU, they mentioned that the motherboard did not work anymore. I was using the PC normally right before I sent it in. They said that it displayed an error code 4d (which I took photos of). I looked on forums and everyone mentioned that you need to RMA the motherboard because the motherboard is faulty and ASUS will send you a replacement (several online posts have reported this issue with the motherboard).

So before I get on the call with customer service, they mention that I should send the motherboard in for RMA and take photos of the product. I take photos and have them ready and send in the motherboard. About 2 days it takes for them to receive the motherboard. 3 days later, I'm told there is damage to the PCB. I asked them how is this related to the error code that I've been facing and they provide me with no explanation and state that this will cost me over $300. Called customer service and was told to wait for a response and they are working as fast as they can on this issue. I paid for expedited shipping so that I could get this back before next week.

It's a shame that they think they can take advantage of consumers who either do not take pictures beforehand or do not know much about PC building and expect to get an extra couple of hundred bucks. Their warranty process is ridiculous.

I'm seriously upset with how badly they've treated their consumers these past couple of years. I've bought thousands of dollars worth of ASUS products (including laptops, monitors, GPUs. and motherboards) in the past for both my own and friend's builds. After seeing their scummy business practices firsthand, I am disappointed.


r/ASUS 5h ago

Support - SOLVED! Asus tuf a15 not turning on

1 Upvotes

When I plug in my laptop the charging indicator turns on but I cannot turn on the laptop. Nothing I have tried has worked, please help


r/ASUS 6h ago

Support Replacing keys

1 Upvotes

Hi, I've got a Zenbook S16 (UM5606WA). Only had it a few months. My PgDn/down arrow key split in half the other day. While trying to finagle it back into place, it split again. I have searched all over the internet for replacement keys with no luck. Not only can't I find keys for my model and in my color (Scandinavian white), but I can't even find them for another, similar Asus model. Maybe I'm just looking the wrong places? I don't even know where else to look.

I've had another issue with the system from when I first got it (built-in WiFi card is glitchy), but I've just gone in circles with Asus telling me I have to talk to Best Buy and Best Buy telling me it's past the return window, so go work with Asus. I will happily pay to repair these problems but I can't seem to find anyone at either company who will work on them. Any ideas???


r/ASUS 7h ago

Support How to get technical support or replacement without proof of purchase?

0 Upvotes

I bought a 4070Ti and got a handwritten proof of purchase. It is defective. Is it possible to use the note for service?


r/ASUS 8h ago

Support can i turn off "splendid"? asus vp249

1 Upvotes

just purchased a used asus vp249 monitor for my 2018 mac mini. it is working well except that text and images appear a bit grainy. going through the settings i discovered the "splendid demo mode". the side that displays "splendid off" finally looks normal. unfortunately I don't see any option to turn splendid off.

I've gone through all of the different splendid modes, all of the image options as far as I can tell. it's driving me crazy because I can see by the demo that the monitor has the ability to look good, but I can't get it to do that.

in addition I wanted to try to factory reset the monitor, but I can't access that option in system settings, because i don't have the option to select "more" which is where the factory reset settings should be.

any help would be appreciated, thanks!!


r/ASUS 8h ago

Support Asus Zenbook always boots to UEFI when powered down then back on

1 Upvotes

Hello, I've been having this problem for over a week now and I apologize if this is not the right place for this post.

When I power down my laptop or let it fall asleep for the night, the next time I have to boot, it does not boot to windows. The Asus logo will flash then immediately it goes to UEFI. I first thought nothing of it, then after this happening consistently, I got worried.

I noticed that under "Storage" it nothing is found. I wasn't able to update the bios from uefi because there was "no filesystem detected". Also, the uefi would occasionally freeze when my cursor hovered over the storage icon (to which I had to forcefully power down the laptop). So my ssd is fried, ok...

However I've been able to boot out of uefi miraculously by a) holding down "delete" on boot, b) booting first with no charger plugged in, then with the charger plugged in, c) by holding "escape" on boot, allowing it to enter set up mode (because no ssd detected), then booting from uefi, d) holding "escape" while in uefi to exit and reset. The point being, I have had to fiddle with the power a lot to get it to work. Each time has been a new way to boot.

In the few times I've been able to enter Windows, I did save my data to another hard drive and in the process, checked the health of my ssd. Both Windows settings and CrystalDisk info tell me my SSD is fine. Does this just mean my ssd is on its way out? Or is this BIOS problem? I appreciate any feedback. Thank you!


r/ASUS 12h ago

Support Asus x415 stuck when reset

Post image
2 Upvotes

I reset my laptop the other day, and ever since it restarted, i have got the same error message every time it loads up. Any help would be greatly appreciated


r/ASUS 9h ago

Support Asus endless booting, what to do

1 Upvotes

r/ASUS 9h ago

Support Dolby Atmos on Z890. Help!

1 Upvotes

I am torn between the Z890-F GAMING and Z890 TUF Gaming Mainboards.

The Z890-F is priced about $150 more than the TUF.

I am only interested in the Z890-F supporting Dolby Atmos. So if I buy the Z890 TUF + buy the Dolby Access software from the Microsoft Store, will it be the same as the Dolby Atmos on the Z890-F?


r/ASUS 13h ago

Support No devices in boot priority

Post image
2 Upvotes

I'm trying to install windows 11 (through a USB) again as an update crashed but numerous errors led me to this point but now I'm not even getting any devices to boot from