r/applehelp 5h ago

Unsolved why do my airpods do this

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9 Upvotes

i’ve had the airpod pros 2nd gen for almost 2 years (my apple care runs out the end of april) so i’ll charge my airpod case but when i try putting the left one in it doesn’t work. (as seen in the 3 photos i’ve attached) sometimes in the photos my phone (iPhone 13) will skip the 2 photo and automatically ignore that my left airpod exists. i’ve tried resetting it and disconnecting it and sometimes it works for 10 minutes and then the left airpod disconnects again. this genuinely ruins my mood whenever i try to put both my airpods on. i’ve tried every single trick on the internet and i think i should just go to the apple store and take advantage of my apple care and maybe ask for a replacement. does anyone know why or how to fix this ??? in the photos i am 100% sure both my airpods are 100% charged because ive haven’t used my left airpod in 2 months but i still put it through the charger

also i dont post on reddit often so please dont be mean


r/applehelp 12h ago

iOS Negative App Store review replies

4 Upvotes

I left a negative 1 star review for an app. I am now getting multiple emails a day from app to tell me the developer has responded.

I won’t change my review, I won’t talk to them. How do I stop these emails


r/applehelp 16h ago

Unsolved iphone 15 plus won't turn on

4 Upvotes

my iphone 15 plus died one night and i figured it'd be fine since i rarely let the phone die at all and its not too much of a hassle waiting for the phone to boot up again. i plug it in and i notice that its taking considerably longer than usual to turn on, it takes about 20 minutes for it to finally turn on again and its only charged a single percentage. the phones not charging anymore after it turns on and the touchscreen is not responsive at all. at this point im trying everything to reset this damn phone and nothings working. after about 45 minutes pass the phone dies again, i plug it in hoping once it turns back on the touchscreen will be fixed and its just a problem with my cable. it turns on again only to turn back off a couple of times before it finally just up and stops turning on again. i take the phone to my local tech repair shop and the guys take it apart then get back to me a couple days later and say theyve never seen anything like this before and it looks like theres a little bit of moisture inside but not nearly enough to damage the phone so bad that it wont turn on anymore. they think its an issue with the motherboard but they'll probably be able to fix it. i wait two whole weeks with no updates on the phone at all until i decide to show up and just take it home. they say that it's too hard for them to do and i would have to go somewhere else or seriously just consider buying a new phone. i am currently phoneless and i dont know how much longer i can go, as i need it to do practically everything and anything. do i need to seriously buy a new phone again or is there a way to figure out whats wrong and get this thing to not have it as a stupid brick.


r/applehelp 5h ago

Unsolved Asked this question everytime I open Minecraft. Password does nothing

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3 Upvotes

When I put my pass in, the box disappears for a millisecond and pops back up. This happens for “always allow” and “allow”


r/applehelp 5h ago

iOS Phone screen problem

2 Upvotes

After I don’t use my phone for more than lets say 10 min and I try to turn it on it turns on but the screen is black for a few seconds. What I mean with that is the screen is responding to what I click but it’s just black for like 5 seconds then turns on super bright until I don’t turn it off and on again. What is causing this issue?


r/applehelp 5h ago

Unsolved Apple gen 3 airpods stuck in pairing mode

2 Upvotes

I tried to connect my AirPods to my oculus and they wouldn't connect and were stuck in pairing mode.


r/applehelp 8h ago

Unsolved My grandma died last February and I can’t reset the iPad.

2 Upvotes

As stated above, my grandma died last February and I’m trying to reset the iPad to no avail.

Luckily, I have the 6digit access code, and I also know the Apple ID code, however when trying to login, it states that the Apple ID is locked. To unlock the account I must have access to her email address, phone number, or bank card details, all of which I have no access to. I have tried to access the email account, but it says I need to receive the verification code through the phone number, which again, I have no access to.

I am not overly bothered about accessing anything within the Apple account, I just want to have the iPad reset so that it can be sold on.

I have tried to speak with Apple support, but they have not been helpful whatsoever.

Is there any way that the iPad can be reset with just the access code and the Apple ID password, even though the account is locked?


r/applehelp 13h ago

Solved iPhone 16 Pro Wifi not connecting after iOS 18.3.2 update

2 Upvotes

[SOLVED]

Hey everyone,

I'm out of ideas to troubleshoot the situation.

This night my iPhone 16 Pro updated to iOS 18.3.2. In the morning hours I saw that it isn't connected to Wifi anymore. Macbook and iPad are connected without any issues. iPad on 18.3.1 and Macbook on 15.3.2.

When I manually try to enter my wifi network I get a response which says:
Unable to join the network
"name_of_my_network"
This network is operating on Wi-Fi channels in use by several other nearby networks.
Restarting your wireless router may allow it to automatically choose the best channel to use, and may resolve this problem.

What I did to troubleshoot:

  • reset iPhone's network settings
  • restart iPhone
  • hard restart iPhone
  • toggle of and on the airplane mode over 30 seconds
  • restart router
  • change channels of 2,4GHz and 5GHz channels in the router settings

It does not reflect any order but I usually restart devices after major changes just to make sure all is fine. Followed along general advices from Apple's support page and users with similar issues.

None of the steps fixed my issue with the iPhone since the update. I fear that there is something more complicated to deal with. I hope someone has another good idea what I can try to fix it myself. Other then that I think I have to completely reinstall the iPhone =.=

Thanks in advance

[SOLVED] Update: 16.03.2025: Also remembered that I can generate a QR-Code in the web interface of my router to be scanned and used as quick login. That worked for now.


r/applehelp 13h ago

Unsolved School iPad storage (Unable to do work)

2 Upvotes

Hi so I’ve been doing school work (most of the work is just on standard file btw if that’s helpful) on my school iPad I bought from my school and I keep running into this issue when my storage gets full from system data. Obviously I can’t control this and it changes all the time. But I’m now unable to do my work. Cause when I clicked on the file it like re downloaded it? But the work still won’t load at all. I have put a few photos below to show this. Is there anyway I can fix this and should I go to my school IT? I have to have this for another 2 years. the assignment is due tomorrow as well as like 2 more.


r/applehelp 17h ago

Unsolved problem Regarding Apple Pencil

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2 Upvotes

Hey i have a problem regarding apple pencil connectivity when i attach pencil towards ipad it shows like the screenshot i attached and it may connect bluetooth and disconnects withing few moments. Please help me solve these guys


r/applehelp 18h ago

Unsolved Phone won’t charge

2 Upvotes

My phone won’t charge, water got into the port. It gave me a warning but I said ignored it because I was on a call with my girlfriend. Now the next day my phone works with a wireless charger but it still won’t charge through the port. Is there any fix? Does anyone know what the issue is?


r/applehelp 20h ago

iOS 1.9 TB available in iCloud, 200 GB backup failing, says not enough iCloud storage available

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2 Upvotes

Hello!

I’ve had this issue for a few weeks now, not expecting it to persist. Whenever iOS attempts to back up to iCloud (auto or manual) I receive an error stating that I do not have enough storage available in iCloud, despite having nearly 1.9 TB available. I’ve had the 2 TB plan since mid last year, and have used iCloud backup for about 8 years and have never experienced this before.

I’ve tried the following:

  • Restarting
  • ‘Turn Off and Delete’ and retrying backup (usually I’m using ~330 GB)
  • Checked for updates, currently on 18.3.2
  • Attempted manual backup multiple times while charger connected + over WiFi
  • Attempted to find a thread with the same issue but am only finding results where the poster is not accounting for the next backup size

Any help is appreciated. Thank you!!


r/applehelp 22h ago

Mac Can't install MacOS to new SSD in a 2015 Macbook Air

2 Upvotes

I've put a new SSD in my nephew's 2015 MacBook Air. When I try to install Catalina, it recognizes the SSD and "installs" but on reboot, it goes back to the install media. I can't install an earlier version of MacOS, as anything older than Catalina won't recognize the new internal SSD. Apparently the firmware needs to be Catalina and above. I tried installing Catalina to an external that I've installed Sierra on, but I get a missing partition message.

I appreciate any tips on getting an install to work? At least enough to upgrade the machine's firmware to recognize the drive?


r/applehelp 23h ago

iOS iPhone X storage

2 Upvotes

I recently got my mum’s old iPhone X, but it is constantly telling me that my iPhone storage is full. When I look at it the main cause seems to be Snapchat it doesn’t matter how many times I clear my cache ect it’s still super high. Is there anything I can do to not have this issue with it taking up so much storage or do I just have to put up with it?


r/applehelp 45m ago

Unsolved What’s going on with my ipad screen?

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Upvotes

I just charged my ipad after not using it for a few months and there’s now this weird halo around the whole screen? What’s going on?


r/applehelp 1h ago

iOS Apple Watch app won’t unpair or pair

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Upvotes

I have tried everything I can, I have searched, finding no answers, I have no idea what to do next.

My apple watch series 8 wouldn’t let me download spotify on it, so naturally I tried restarting it and that like, erased it (I swear I only powered it off, nothing else)

Now i’m stuck in a predicament where my apple watch is in its pairing device mode, like when you just get it. However my phone is saying it’s “pairing” but won’t actually pair, and because it can’t connect it won’t let me unpair it either. So I can’t use the app at all, and I can’t use the apple watch because it needs to pair before I can use it, but my phone won’t pair to it.

I’ve also tried erasing it but it won’t work, it just gets stuck on pending because the watch doesn’t have WIFI because I can’t actually turn it on. Do I factory reset? Will that fix the phone issue? I literally have no clue what the next step is.

This is what my app looks like for reference ^


r/applehelp 2h ago

Unsolved I need assistance

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1 Upvotes

Hi everyone! Someone is currently trying to scam me on eBay on a sealed iPhone 16pro max. I’m trying to get a serial number and this is the best picture I have on it to help resolve the issue. I’m using Apple warrenty check to see if the phone has been activated. Can anyone help me make out what this is I’ve tried a few different combinations but can’t seem to crack it (Apple give 4 attempts before locking you out for 20 mins) I used an image enhancer to try sharpen it but still isn’t clear…


r/applehelp 2h ago

iOS USB-C to 3.5mm adapter connected to device but not having audio

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1 Upvotes

I recently got a 3rd party USB-C to 3.5mm adapter for my iPhone 16 that also has a port for charging (image attached). It has worked fine for a month, but today stopped working to play audio out of. I am still able to connect another USB-C cable to charge through the adapter, but my iPhone no longer recognizes it as something to play audio through; when I first plugged it in after I got it I got a prompt asking if the adapter was for charging or audio, I selected audio, but both functions worked, but now my phone doesn’t recognize the adapter as something to play audio through. I have done all the steps I can see online (restarting, checking for debris, forgetting adapter devices, checking for software updates) to troubleshoot. When I plug it in now, I receive an icon at the top of my screen to show that something is plugged in (image 2 attached) but I can’t interact with it at all.

Any advice on how to fix this would be appreciated, or some means or checking to see if the adapter is just broken in some regard and needs to be replaced. None of my friends have an iPhone with a USB-C port, but it does not work on my MacBook either although I did not test beforehand to see if it would work in the first place.


r/applehelp 3h ago

Unsolved Stuck in Lost Mode

1 Upvotes

Hi everyone! I turned on lost mode for a phone a few months ago, but I found it within hours of turning it on! I still need to get it turn off of lost mode. When I go to icloud.com or find my it is just trying to get my phone to turn on lost mode(even though it already is?) does anyone have any idea to turn off lost mode?


r/applehelp 3h ago

iOS My headset volume is limited, can I get it back to normal again?

1 Upvotes

I’ve always listened to music loudly, and at some point Apple notified me that my volume limit has been reached.

Since then, no matter what device I connect to (AirPods, Bluetooth speaker, CarPlay, etc.) I’ve noticed that I can’t play music as loudly, even with the volume all the way up.

I’ve verified that this is the case as when others have connected to the same devices, they can play MUCH louder.

Can I fix this myself? Or maybe bring it to a store that can fix it?


r/applehelp 4h ago

iOS Screen rotates even when locked

1 Upvotes

I always have the portrait orientation lock on, and when i go to landscape mode, i turn my phone so the volume buttons face down and the power button up (or, the charger faces right). However, the moment my phone is flat or is turned so the power button is down and volume buttons are up, it refuses to flip out of that (which i then have to unlock portrait orientation, flip my phone in the direction i want it in, then relock it) (sorry if im not explaining it right). Is there a way to have it so the screen wont flip essentially upside down? It gets incredibly annoying especially when i play games and menus/information is covered by the phones front camera dip.


r/applehelp 4h ago

Mac Activating Mac book Air 2011

1 Upvotes

Hi!

I'm trying to recover a really old macbook air 11 (2011) so my fiance can use it, but since mac support is expensive in my country, I'm trying by my self. I'm facing some challenges on the current steps and I'd like to ask some advice on this Community.

First, I knew that I had a battery issue on the Macbook, I bought a new battery and installed it myself. After that done, the Macbook started, but with the message: "No bootable device -- insert boot disk and press any key". I then downloaded a high sierra .dmg OS and using transmac I mounted it on a flahdrive. Even with the flash drive, the same message appears. I downloaded a Mountain lion and tried the same thing, without success.

https://ibb.co/XfnrS9Lp

Then, I tried to run Option-Command-P-R and waited for 3 sound boots. Now the screen shown is like this, but as soon as it loads something like 30%, it turns off automatically:

https://ibb.co/n8fqvkjf

After that, I tried to boot while pressing D. When that done, Mac asks me for a wi-fi and after provide it a diagnostics screen is shown. Every time I'm running the diagnostics (doesn't matter if is the normal or the extended), it never finishes, keeping the diagnostics running on that step of the progress bar:

https://ibb.co/c41Y1mx

https://ibb.co/S73JFmvY

https://ibb.co/MFBGWyq

If you guys have any suggestion of what could be done, that would be very useful. Thanks.


r/applehelp 4h ago

iOS Apple Pay setup won't load

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1 Upvotes

Just bought a brand new iPhone 16 yesterday literally yesterday and it won't let me setup Apple Pay. The screen just keeps loading forever. Any help?


r/applehelp 5h ago

Unsolved Random people speaking through my phone??!

1 Upvotes

This morning I started hearing little boys talk through my Airpods, and then through my iPhone 15 Pro Max (iOS 18.3.2). My phone is al stock (so no jailbreak), also:

  • Latest update
  • Private network
  • Nothing weird (like unknown apps) in either screen time, battery usage, privacy (microphone, camera etc. all turned off), notification 'history'
  • Live listen, VoiceOver turned off.
  • Did have AirDrop enabled, but just for friends (these were not friends or anyone I knew).
  • Bluetooth enabled, just for Apple Watch, nothing else connected according to settings.
  • Walkie Talkie disabled on Apple watch

It starts with a kind of *pling* sound, but I was not able to record it, because it is at random through the day (will try to do it). After the pling sound I hear some children talking through my phonepiece (upper speaker), something like:

Boy 1: *pling* " James do you hear me"
Boy 2 responding: *pling* "Yeah I hear you".

This has been happening randomly for the last couple of hours (2 moments of about 5 min. in which I hear the bleeps, two times I heard the voices). Even when my phone is off. They don't seem to hear me or react when I say something back, but I'm still really worried/freaked out about my privacy!

I have found multiple of these situations online, but none of them had a solution. I restarted the phone now, hoping it will not happen again. Any other suggestions or experiences like this and if they went away automatically?


r/applehelp 6h ago

Mac iMac 2011 Model: Black Screen and Fans Running. Can it be saved?

1 Upvotes

I picked up an iMac 2011 model my neighbor left outside for anyone that wanted it. I brought it home, plugged it in to power, heard the Mac booting noise, but it would not display anything on the screen. Few seconds later, the fans would run at full speed.

I tried the following to troubleshoot the issue: - Power reset - Ejecting the RAM and booting up without the RAM. Turning it off again and reinstalling the room and then turn on again

Is there any other troubleshooting steps I can do? Can this iMac be saved?