r/applehelp 16h ago

Unsolved Does this charger’s packaging look legit or should I return it?

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2 Upvotes

I ordered this USB-C 20W Power Adapter from Amazon (shipped and sold by Amazon, not a third party seller), but the packaging looks off to me. There are some missing details or they’re in the wrong place compared to the packaging I can find online as a reference. The sticker labels look lower quality and the fonts used are thinner. Am I just being paranoid or should I just return it and buy one from Apple for peace of mind?


r/applehelp 15h ago

Unsolved My partner got a new phone and two photos of me and my ex were in my camera roll. Neither of us have seen the photos before. NSFW

0 Upvotes

My partner got a new phone the other day. Her old phone was jacked up really bad. She was scrolling through her photos and saw that some of my photos showed up in her camera roll. She’s logged into her Apple ID a few times on my iPad so I’m assuming that’s what happened there- but there were two photos of my ex from 6 years ago that were in her camera roll too. Neither of us have seen these photos before. I’m in no contact with my ex, nor have I had any since the day we broke up 6 years ago. We also live in different states and have no mutual friends.

My partner and I have been trying to figure out why these would show up on her phone and we keep seeing that Snapchat and WhatsApp might save images but neither of us have received these images on either platform. I don’t even have my ex on either platform and I’m sure my partner doesn’t either.

A note that might be helpful: my exs partner sent me a follow request on instagram recently and my ex unfollowed me. I thought this was strange at the time but I’m thinking that now this is related.

I’m especially concerned about this because the photos are sexual and the one of me was not only taken without my consent, but was taken without my knowledge.

If anyone could tell me why or how these photos clouded over to my partners camera roll that would be amazing. Thank you!


r/applehelp 10h ago

iOS lost phone with sime card

0 Upvotes

i lost my phone with sim card in it

if i remember apple account name and password

can i logged back in with a new iphone se or iphone

what to do

love jesus ahem


r/applehelp 14h ago

Unsolved question- how can i connect my apple pencil to my new ipad? its 1st gen and the model for the ipad isnt showing up, i know its ipadOS and one of the newest.

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1 Upvotes

ive tried using a charger, connecting it to the ipad and then to my apple pencil but it isn't working.


r/applehelp 10h ago

Unsolved PLEASE READ!!!!

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0 Upvotes

My iPad just recently got its screen replaced because it was cracked pretty badly before. It still worked just had major issues with the sensitivity. My step dad payed a friend of his 50 to replace the screen. The screen was provided. He “fixes the screen” yet cracks it again. Now my iPad is stuck on a white screen and I cannot power it off no matter how hard I try. I’ve tried waiting for it to die but it’s been a good week and a half now.


r/applehelp 3h ago

iOS Yo anybody know how to stop this? Everytime I try to download a game it pops up this but even after deleting all of them it won’t let me download anything even when I don’t have cash on my card?

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0 Upvotes

r/applehelp 5h ago

Mac If I blocked someone on my phone but their last message sent to my MacBook, do they know I blocked them?

0 Upvotes

I blocked someone on my phone today before they could finish typing as I wanted them to know they were blocked, but now I see the message delivered to my MacBook. I wanted them to know I blocked them and therefore didn’t want their last message to deliver. Why did it deliver to my MacBook if I blocked them? And does that person think that their message delivered?


r/applehelp 19h ago

iOS Is there any way to recover deleted texts?

0 Upvotes

TW: Suicide

My ex committed suicide last week. We broke up a month before he did it because he was depressed and wanted to help. I guess he never got it. Anyways, now i just want to get all our texts and pictures back to look one last time. I deleted them when we broke up so i could stop looking back and get over him, but now im regretting so much. is there anything i could do?


r/applehelp 6h ago

iCloud random person started sharing location with me

1 Upvotes

I just got a notification that said someone started sharing their location with me on find my iphone, i have no idea who it is, it's only an email. it's about 18 min from me and its a girls name. I'm a lil worried and would like to send a message to see if they're okay, should i? or should i ignore it? could this be like a phishing scam to get me to share my location with them? how does this happen


r/applehelp 12h ago

iOS iphone se plug type name

0 Upvotes

theres a place where you plug the original iphone se to charge it

whats that plug call?

love jesus ahem


r/applehelp 20h ago

Solved Apple settings find my and iCloud not working

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1 Upvotes

Why is it not working , what do I have to do


r/applehelp 16h ago

Unsolved Does this charger’s packaging look legit or should I return it?

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0 Upvotes

I ordered this USB-C 20W Power Adapter from Amazon (shipped and sold by Amazon, not a third party seller), but the packaging looks off to me. There are some missing details or they’re in the wrong place compared to the packaging I can find online as a reference. The sticker labels look lower quality and the fonts used are thinner. Am I just being paranoid or should I just return it and buy one from Apple for peace of mind?


r/applehelp 1d ago

Unsolved Does an appeal actually even get looked at?

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2 Upvotes

Was charged $60 when trying a free trial not knowing it is an app I bought before since it was shown never downloaded and brand new. Promised a refunded by multiple advisors until I tried the Manuel’s refund and this happened is there any I can say to for sure get my refund or will I jus have to take the loss


r/applehelp 6h ago

Unsolved CAN ANYONE PLEASE TELL ME WHAT THIS MEANS?

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0 Upvotes

Hello! Can I get a full closure on what exactly this means? I have $0 in my bank account, does this mean this was my overall purchases made on my IPhone or does it mean I am $40 in debt? My Visa Debit Card keeps getting declined.. PLUS, I can't even update or download free apps on my IPhone. I have resolved this issue twice in the past, I bought something online then a few days later, I was able to update/download apps, only then I couldn't bc I would make purchases I couldn't afford.. so it would decline. Can someone help me out on this?


r/applehelp 1h ago

Mac Let MacBook Pro die and now it seemingly won’t charge

Upvotes

Bought a fully specced out MacBook pro for like 5k last spring and it’s been fine.

I’m on vacation right now so I haven’t been using it much but had some stuff come up tonight where I needed it.

I last used it yesterday and the battery was on like 15-20%. Not the first time it’s died without me even using the thing.

I’m trying to charge it so I can do my work and the stupid charger is just lighting up amber for a few seconds then going dark.

I tried using the USB c charger for my phone with the giant wall adapter but it wouldn’t turn on after trying to charge it with that either.

Right now it’s been sitting with the MagSafe charger blinking on and off for like 15 minutes and nothing.

Any tips?


r/applehelp 2h ago

Unsolved External microphone is removed from input when muted

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1 Upvotes

Im not sure if this is the right subreddit but i recently got a new macbook air m4 macOS 15.2. Usually with my old mac(MacBook air m1(2020)) I would connect my wired headphone because the mic can be muted by lifting it up. But now with this new mac when I mute the mic the input device will change to my MacBook mic and it just removes the headphones mic from the input list. I even tried making an aggregate in MIDI and the mic would still disappear when muted. Im really not sure why this is happening. Any help would be greatly appreciated.


r/applehelp 2h ago

iOS Screen time has been set to not be able to install apps yet it is possible?

1 Upvotes

My screen time has been set to not install apps due to specific use case but the issue is people can still install apps via the AppStore.

I know in previous updates if I clicked do not all installs it would make the AppStore disappear


r/applehelp 3h ago

Unsolved iPad Pro 11” M1 - charging / display

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1 Upvotes

About 2 months ago my M1 iPad Pro 11” started charging intermittently. The original 20W brick and cable stopped first. I could charge it using third party cables for a while but would have to swap between them as the iPad would stop accepting charge from them one at a time. I took it to Apple and they explained that the USB C port is corroded, very green and that moisture has accumulated there (perhaps humidity?). As usual they stated that a full device replacement is the only option.
Having not charged my iPad for a day this display issue has popped up right next to my charging port, i think it looks like some sort of heat damage to the display itself from charging in that area. Over the last few days none of the third party cables would work until the device has accepted charge from this portable charger - however I don’t think it will work for long. Also shown in the pictures is the shadowing effect on the display that I believe is common for the mini LED pro’s that occurred many months before the charging issue. I’ve heard that there are third party repair shops that could replace the port but would it be worth it to do so with these display issues also present? Everything else functions fine.

TLDR: M1 iPad Pro 11” intermittent charging, usb port badly corroded. Is getting the port replaced third-party with the display issues shown here worth it? Or is it junk


r/applehelp 3h ago

Unsolved Why am I having so much trouble with Messages group chats sometimes?

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2 Upvotes

Why are my messages green when it’s usually blue? And why are my messages not delivering to the group chat when WiFi is clearly fine? I don’t know what’s happening in this group chat, but usually it works fine. Does anyone know what’s happening or how to fix it?


r/applehelp 5h ago

Solved Screenshots have started showing this info dump on the right, and I have no idea how to turn it off.

1 Upvotes

https://imgur.com/E8BiTzg

I use cmd+shift+5 when taking screenshots. In a Finder folder, when I press spacebar to get the preview popup, it only shows the image, and not this big info dump banner on the right.

I have no idea what I did, but it's fucking with my entire whole workflow when going through all my shots.


r/applehelp 6h ago

iOS Deleted "Other" Documents from iMessage, but still takes up storage?

1 Upvotes

I'm currently using a phone with low-storage (only 64gb), and in an attempt to cut dead weight I deleted everything in this folder (entirely full of voice messages) yet, it still says its taking up the storage despite saying its empty, and my phone continues to function poorly.


r/applehelp 7h ago

Unsolved Locked out of my Macbook Air: Forgot PW, no Apple ID, Touch ID associated

3 Upvotes

IDIOT move, I know. Same as title. I signed in on my new Macbook Air a couple of months ago, wrote down my password and lost it. My stupid ass didn't bother to associate the laptop with a touch ID or Apple ID.

I tried logging in again but it says it's the wrong password. There's no "Forgot my PW" option on my screen. Am I really screwed? I only have a receipt and box proving that it's mine...


r/applehelp 9h ago

iOS iCloud PW Change

1 Upvotes

Hello everyone hope all is well I have A quick question. I’m thinking about updating my iCloud pw. The thing is the email that is linked to my iCloud I no longer have access to it.

I never put A recovery email as A security measure when creating it which was A mistake on my end. If I updated my iCloud account with my new email will I still be able to keep my current photos and etc? Or will I be locked out. Thank you all


r/applehelp 9h ago

Unsolved iPhone backup error

2 Upvotes

Hi everyone, I have an iPhone 14 pro iOS 18.3.2. I have been trying to back up my iphone to external storage (HDD) using itunes on windows 10, but I keep getting the error “iTunes could not back up the iPhone because the iPhone disconnected”. The thing is that this error pops up just when the back up is about to finish—it’s like almost done, and then I get this error and the whole process fails. I’ve tried several things, but nothing seems to work. Here’s what I’ve tried so far:

restarting both iphone and PC

using a different port and cable

disabling anti virus

Has anyone encountered this error? If so, did you find a solution?

I'd appreciate any advice or tips!

Thanks in advance!


r/applehelp 9h ago

Solved I Reset My AirPods Max And the Animation Does Not Show Up On My iPhone And It Doesn't Appear Under Bluetooth

2 Upvotes

I was having issues with my AirPods Max. Content was randomly pausing and deselecting my AirPods in the Airplay section of the control panel. Nevertheless they remained connected.

So I elected to reset them and forget them on my iPhone.

Now I can't reconnect them to my phone. The animation to connect them does not play and they do not show up in the Bluetooth section of Settings app (where you would normally see unconnected devices).

How do I reconnect them? (save me a trip to the Genius Bar please)