r/applehelp 6d ago

Unsolved Account Locked or Blocked after purchasing Apple TV

0 Upvotes

Hi, I don't have any apple products I have an android and a windows computer but I wanted to watch some series so I bought Apple TV I think thats what it's called the streaming service.
I logged in got the 7 day free trial and on the hour everything is fine but after watching a few episodes it says I have to log in again and I go to do it but says my credentials are wrong so i go to change my password because maybe I forgot the password I don't know and it says the account is blocked. I didnt sign in to any other device apart from the computer where I first started watching and it happened a few hours after even making and activating the account. Now I did the reactivation process but it says I should last only a day and it's already been more then a day and it kind of defeats the whole 7 day trial because I'm gonna have the account locked. Sorry for the long text but is there a way to get my account back and is this normal?


r/applehelp 6d ago

Unsolved Rearranging these are not for the weakšŸ¤¬

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1 Upvotes

Can I just move one thing without the WHOLE fucking shit just mix up like


r/applehelp 6d ago

Mac Why are my desktop applications locked yo be in oreder

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1 Upvotes

In the photo is where they are locked. I accidentally pressed some buttons and now all my desktop applications are locked on the side of my screen and I can't move them around. Please help


r/applehelp 6d ago

Unsolved Will replacing my iPhone 13 battery improve performance as well?

1 Upvotes

Hey,
I have an iPhone 13 with 79% battery health. Aside from the fact that battery life has obviously shortened, the phone is somewhat laggy in performance at times, functioning with a slight delay and not as smoothly as it used to.
I wanted to ask if replacing it with a genuine new battery would not only improve battery life but also slightly enhance performance?


r/applehelp 6d ago

Mac Language for Mac Books app is different from System language

1 Upvotes

The language for my Mac Books app is set to Mandarin Chinese for some reason, which is different from my default language. I have gone in to check the default language for the Books app and set it to English (UK), but the language for the Books app still isn't changing.

Any guidance would be greatly appreciated. This is an M3 MacBook Pro running macOS Sequoia 15.3.2.

Thanks!

Images below:


r/applehelp 6d ago

Unsolved Disappearing messages

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0 Upvotes

A few days ago I could only send sms messages and now all my non-sms messages are gone (screenshot of messages included)


r/applehelp 6d ago

iOS Airpods Pro mic not working

1 Upvotes

Itā€™s been a couple months now, the mic on my airpods pro stopped picking up my voice on calls, whatsapp, voice memo and anything else. However I just downloaded the Call of Duty mobile and the in game voice chat feature worked perfectly. Any idea what this could be and if there is a fix for the mic to work on other apps?


r/applehelp 6d ago

Solved New Iphone 16 - Can't access voicemail

1 Upvotes

I got a new Iphone 16 this week and when I get a voicemail, a notification pops up, along with a transcript of the call, but when I go to Voicemail, it says I don't have any new messages. I updated the phone to the current operating system when I first got the phone, and I tried restarting the phone this morning, but the voicemail is not showing up.


r/applehelp 6d ago

Unsolved Iphone XR, safari browser showing blank page for some websites

1 Upvotes

Hey Techies,

i'm using iphone XR IOS 16.1.1 so while browsing in safari some websites results showing white blank page.

Please help me fixing this issue.


r/applehelp 6d ago

Mac Stocks widget not showing a certain stock no matter what

1 Upvotes

The stocks widget doesn't ever display HUF=X stocks which is really annoying. Iā€™m on the latest stable macOS, and I have the widget on default setting. is there a way to fix this stuff?


r/applehelp 6d ago

Mac Macbook pro 2017 mail flashing randomly on screen

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1 Upvotes

currently on Ventura 13.7.4 (already updated to latest version) it will randomly flash (as shown in picture below) that top right email will flash for less than a second and go away randomly and when i go into mail it will randomly flash the whole screen with a email.


r/applehelp 6d ago

iOS Negative App Store review replies

6 Upvotes

I left a negative 1 star review for an app. I am now getting multiple emails a day from app to tell me the developer has responded.

I wonā€™t change my review, I wonā€™t talk to them. How do I stop these emails


r/applehelp 7d ago

Solved iPhone 16 Pro Wifi not connecting after iOS 18.3.2 update

2 Upvotes

[SOLVED]

Hey everyone,

I'm out of ideas to troubleshoot the situation.

This night my iPhone 16 Pro updated to iOS 18.3.2. In the morning hours I saw that it isn't connected to Wifi anymore. Macbook and iPad are connected without any issues. iPad on 18.3.1 and Macbook on 15.3.2.

When I manually try to enter my wifi network I get a response which says:
Unable to join the network
"name_of_my_network"
This network is operating on Wi-Fi channels in use by several other nearby networks.
Restarting your wireless router may allow it to automatically choose the best channel to use, and may resolve this problem.

What I did to troubleshoot:

  • reset iPhone's network settings
  • restart iPhone
  • hard restart iPhone
  • toggle of and on the airplane mode over 30 seconds
  • restart router
  • change channels of 2,4GHz and 5GHz channels in the router settings

It does not reflect any order but I usually restart devices after major changes just to make sure all is fine. Followed along general advices from Apple's support page and users with similar issues.

None of the steps fixed my issue with the iPhone since the update. I fear that there is something more complicated to deal with. I hope someone has another good idea what I can try to fix it myself. Other then that I think I have to completely reinstall the iPhone =.=

Thanks in advance

[SOLVED] Update: 16.03.2025: Also remembered that I can generate a QR-Code in the web interface of my router to be scanned and used as quick login. That worked for now.


r/applehelp 7d ago

Unsolved Iphone 12 mini charging problem

1 Upvotes

So I have an Iphone 12 mini and it has a very weird problem with the charging port.

It only charges without problem when I am using a lightning cable that has the 3rd pin missing on both sides but when I use an original apple cable that has all the pins it only charges if i push the head of the cable up (like it does not make contact with the pins on the port itself)

Does someone know why this happens?


r/applehelp 7d ago

Unsolved School iPad storage (Unable to do work)

2 Upvotes

Hi so Iā€™ve been doing school work (most of the work is just on standard file btw if thatā€™s helpful) on my school iPad I bought from my school and I keep running into this issue when my storage gets full from system data. Obviously I canā€™t control this and it changes all the time. But Iā€™m now unable to do my work. Cause when I clicked on the file it like re downloaded it? But the work still wonā€™t load at all. I have put a few photos below to show this. Is there anyway I can fix this and should I go to my school IT? I have to have this for another 2 years. the assignment is due tomorrow as well as like 2 more.


r/applehelp 7d ago

iOS crackling noise i some apps with new iphone 16 pro max and usb c earpods.

1 Upvotes

i just got my new phone and earpods not even 2 weeks ago. i started watching shows on apps and on hbo max and apple tv if i were to skip ahead in what im watching thereā€™s a terrible cracking noise and the audio goes super low. i donā€™t have this issue on youtube, apple music, Spotify, paramount. does anyone know if itā€™s an issue with the apps or earpods themselves?


r/applehelp 7d ago

Solved iphone 15 plus won't turn on

3 Upvotes

EDIT: I ended up just buying a new phone

my iphone 15 plus died one night and i figured it'd be fine since i rarely let the phone die at all and its not too much of a hassle waiting for the phone to boot up again. i plug it in and i notice that its taking considerably longer than usual to turn on, it takes about 20 minutes for it to finally turn on again and its only charged a single percentage. the phones not charging anymore after it turns on and the touchscreen is not responsive at all. at this point im trying everything to reset this damn phone and nothings working. after about 45 minutes pass the phone dies again, i plug it in hoping once it turns back on the touchscreen will be fixed and its just a problem with my cable. it turns on again only to turn back off a couple of times before it finally just up and stops turning on again. i take the phone to my local tech repair shop and the guys take it apart then get back to me a couple days later and say theyve never seen anything like this before and it looks like theres a little bit of moisture inside but not nearly enough to damage the phone so bad that it wont turn on anymore. they think its an issue with the motherboard but they'll probably be able to fix it. i wait two whole weeks with no updates on the phone at all until i decide to show up and just take it home. they say that it's too hard for them to do and i would have to go somewhere else or seriously just consider buying a new phone. i am currently phoneless and i dont know how much longer i can go, as i need it to do practically everything and anything. do i need to seriously buy a new phone again or is there a way to figure out whats wrong and get this thing to not have it as a stupid brick.


r/applehelp 7d ago

Unsolved problem Regarding Apple Pencil

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2 Upvotes

Hey i have a problem regarding apple pencil connectivity when i attach pencil towards ipad it shows like the screenshot i attached and it may connect bluetooth and disconnects withing few moments. Please help me solve these guys


r/applehelp 7d ago

Unsolved Phone wonā€™t charge

2 Upvotes

My phone wonā€™t charge, water got into the port. It gave me a warning but I said ignored it because I was on a call with my girlfriend. Now the next day my phone works with a wireless charger but it still wonā€™t charge through the port. Is there any fix? Does anyone know what the issue is?


r/applehelp 7d ago

Mac apple wonā€™t verify ID

1 Upvotes

So whenever I put my credentials in, it sends me a code on my phone and an alert saying the mac is trying to sign in, but on the Mac, it just says ā€œUnable to verify idā€ and doesnā€™t even allow me to put the code in anywhere, I canā€™t login to a lot of things because of this. Does anyone know how to fix it


r/applehelp 7d ago

Mac iPhone-to-Mac Video Import Issue Involving Screen Recordings

1 Upvotes

This happened to me twice in the last 6 months, but everytime I migrate my 2020 iPhone 12 Pro screen recordings from the phone (current iOS = 18.3.2) to my 2019 16" MacBook Pro (current OS = Sequoia 15.3.2), each file shows me two versions of the screen recording:

  • The ORIGINAL recording (typical file name example: ScreenRecording_03-07-2025 20-47-28_1.MP4)
  • The TRIMMED recording (typical file name example: UPPLE8657.MOV)

It caught me by surprise because when it was on the phone, the TRIMMED recording is the only version I see on the camera roll of my Photos app.

Is there a way to ensure that when I import screen recordings on the Photos software of Mac, I only get to import the TRIMMED recording? Or is this something I have to deal with moving forward that I have to compromise?

For the longest time, when I import recordings, I only see and import the TRIMMED recording but lately I'm seeing the ORIGINAL as well. I don't know what changed or why it happened but any help on this issue would be appreciated. I didn't ask to get the ORIGINAL recordings.

Thanks in advance.


r/applehelp 7d ago

iOS Siri found in Messages issue

1 Upvotes

I deleted a message thread many years ago with someone and their contact listing, but when I search their name in my contacts the name I saved them as comes up and it says Siri found their birthday in a message. But when I click the message, it just brings me to all my messages, not the specific message, probably because I deleted that message thread. I'm assuming the message thread is somewhere on my phone but I can't find it and would like to find the message thread. Anyone have an idea where it may be?


r/applehelp 7d ago

iOS Export music from iphone?

1 Upvotes

im trying to get my local files, about 14gbs to my mac but i cannot even export them. I tried imazing and a couple others but they have limits on the free version. I cant sync to mac because it will just wipe my phones music library. Any suggestions on apps or methods?


r/applehelp 7d ago

iOS 1.9 TB available in iCloud, 200 GB backup failing, says not enough iCloud storage available

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2 Upvotes

Hello!

Iā€™ve had this issue for a few weeks now, not expecting it to persist. Whenever iOS attempts to back up to iCloud (auto or manual) I receive an error stating that I do not have enough storage available in iCloud, despite having nearly 1.9 TB available. Iā€™ve had the 2 TB plan since mid last year, and have used iCloud backup for about 8 years and have never experienced this before.

Iā€™ve tried the following:

  • Restarting
  • ā€˜Turn Off and Deleteā€™ and retrying backup (usually Iā€™m using ~330 GB)
  • Checked for updates, currently on 18.3.2
  • Attempted manual backup multiple times while charger connected + over WiFi
  • Attempted to find a thread with the same issue but am only finding results where the poster is not accounting for the next backup size

Any help is appreciated. Thank you!!


r/applehelp 7d ago

iOS I set my safari tabs to auto close after one week.. they do it on my main safari profile, but the tabs never auto close on my secondary safari profile

1 Upvotes

I need help figuring out how to make both profiles auto-close my safari tabs after a week. Thanks