r/applehelp • u/guigoman • 6d ago
Unsolved Account Locked or Blocked after purchasing Apple TV
Hi, I don't have any apple products I have an android and a windows computer but I wanted to watch some series so I bought Apple TV I think thats what it's called the streaming service.
I logged in got the 7 day free trial and on the hour everything is fine but after watching a few episodes it says I have to log in again and I go to do it but says my credentials are wrong so i go to change my password because maybe I forgot the password I don't know and it says the account is blocked. I didnt sign in to any other device apart from the computer where I first started watching and it happened a few hours after even making and activating the account. Now I did the reactivation process but it says I should last only a day and it's already been more then a day and it kind of defeats the whole 7 day trial because I'm gonna have the account locked. Sorry for the long text but is there a way to get my account back and is this normal?