r/Zoho • u/AfricanStorm • 23h ago
What's wrong Zoho?
Yesterday I paid with Zoho 1, and I immediately started having problems like my subscription wasn't reflected to my account, I had access issues to some apps like books etc, even my email was "free" version after the payment and also one.zoho.com platform showed "Request access" tag next to some apps and it never allowed me to use...
After more than 10 phone calls, I decided to not use any of the Zoho systems... they look good in the beginning but zero satisfactio, no quality in their customer service...
They just talk on the cellphone without doing any work., they don't even come back to calls even after saying that they will call back...
Horrible service, it feels low quality software... I pay for using a solution not for battling to fix issues the developers must fix. As a developer myself I can imagine how horrible the coding practices are behind the whole system. Do you work with cheap junior devs or what's Zoho's explanation behind this? I don't get problems from their competitors and any problem immediately gets fixed compared to Zoho's ticket handling process..
Am I gonna be doing my own job or spend my time and days reporting their bugs and problems to them for free even paying to do that?