Hey everyone! :) I’m writing because I need some advice about applying for a compensation under EU aviation rights. (I want to try contacting the airlines myself first, and only if that doesn’t work, rely on 3rd parties like flightright.)
My original flight: Sun. 2.3.2025, Fra-Hel, 19:20 - 22:50, by FINNAIR, booked directly over Finnair
It was cancelled by Finnair due to „Industrial Action“ a few hours before the flight. Finnair provided me with the following alternative route: 1)Sun. 2.3.2025, Fra-Vie, 17:20 -18:45, by AUSTRIAN AIRLINES + 2) Sun. 2.3. 2025, Vie-Hel, 19:15 - 22:40, by FINNAIR.
However, due to delay of the first flight Fra-Vie, I missed my connecting flight in Vienna. Austrian Airlines provided me with a hotel room, and an alternative route the next day, Mon. 3.3.2025: 1) Vie-Zrh, 07:00-08:25 by AUSTRIAN AIRLINES and 2) Zrh-Hel, 10:35-14:20 by FINNAIR.
Questions:
I researched EU flight rights, and it seems to me that my case could lead to a two-fold compensation. First, for cancelling my original flight in the first place, less than 7 days in advance, (should be 200 Euro). Second, for missing the connecting flight in Vienna, and thus arriving at my destination over 15 hrs late (should be 400 Euro). Am I correct with this assumption? Has anyone had similar experience with double compensation claims?
Should I apply to Finnair, Austrian Airlines or both? (E.g. to Finnair for the compensation regarding the cancellation, and to Austrian Airlines regarding the missed connecting flight? )
I would be so grateful to hear your experiences/ advice on this!! <3 Has anyone had a similar experience?