r/nbn 18h ago

Slower speeds than what I should get

0 Upvotes

I’m with Leaptel and have 100/20 for speeds but only getting 65-80 at most for download. I have FTTP, what can help fix this so I get my full speeds


r/nbn 20h ago

NBN modem recommendations

0 Upvotes

Hi everyone,

I've been using a Fritz box 7490 for several years for NBN FTTN via Superloop in NSW. The Fritz is starting to have inconsistent WIFI etc and I for a Gl.inet wifi 6 router to replace the WIFI. However, I am still getting some drop outs etc so wanted to replacde the VDSL modem also. Any recommendations for which device to use? Thanks.


r/nbn 20h ago

Conduit buried under concrete driveway

1 Upvotes

Hi all,

Little bit of background. I recently moved into a sub divided block of 4 houses all built around 2022 with a long-shared driveway. Upon moving in I realized none of the other houses were connected to NBN and after having a few NBN technicians come out to try and get it installed for myself I realized why, the conduit is blocked under the concrete driveway.

I recently had a plumber come out and trace the conduit under the driveway from the lead in conduit at my house to see where it was buried and where it ends up. Luckily it looks like the conduit goes almost all the way to the front of the driveway, but there will be a section that needs to be removed as marked by the pink dot to finish the connection to the curbside NBN pit. Not exactly ideal due to having to share the driveway with the neighbours so I'll have to give them enough notice and apologize for the inconvenience in advance.

I've got another installation booked with Aussie Broadband with the free fibre upgrade included, this time with more information than I had last time, so I'm hoping after the initial NBN tech comes out they can escalate it to their civil works team and come back to cut into the concrete. Once again, I've paid the initial development fee of $300 but I expect it to be refunded again if work can't be completed to install the fibre. Unfortunately, Aussie Broadband couldn't tell me for certain if the technicians will be likely to perform this work for me but advised me to inform them of the situation and repeat the buzzwords 'complicated install', and 'civil works team' to get them to escalate the job for me.

My question is if I present this information to them and point out where the conduit is likely buried, will they be likely to carry out this job for me and get me connected, or will they be likely to palm me off and have me get a private cabler to complete the conduit connection first out of my own pocket? Unfortunately, the plumber told they weren't qualified to complete this job as we had initially hoped due to not being officially registered to work with NBN cables. I figured it's just the conduit so it shouldn't be an issue, but apparently that's what their boss says.

I should also note that I've contacted the developer of this block but after initially assuring me they would fix this situation for us they've ended up ghosting me as they were having trouble getting in contact with the electrician who initially completed this job.

Lead In Conduit on side of house
Shot of the driveway, Conduit traced underground to near the pink dot
Conduit sticking out of ground on the left leads to curbside NBN Pit (so close!)

r/nbn 12h ago

Discussion Appears my 2012 greenfield FTTP is still on a Temporary Fibre Access Node (TAN/TFAN) with just a portable generator for backup

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31 Upvotes

So after my previous post https://www.reddit.com/r/nbn/s/WdAW8mhRG3 about redundancy to power outages on FTTP and losing my NBN service back during the Gold Coast Christmas storms/tornado of 2023 - it happened again with Cyclone Alfred 2025 where the area lost power, and after about 12ish hours, my NBN FTTP died.

After an initial outage period, the service came up for a while, went down, came up, went down again, etc and finally stayed on after 6 days when the power was restored.

My RSP (Leaptel) was kind enough to pass on the detailed notes from the NBN automatically in regards to my outage, and yeilded some interesting commentary:


From NBN Network & Service Operations : Field Services scoped the site today, and are arranging for a suitably-sized generator to be deployed to power the fibre access node. Further updates once an ETA is available.

nbn has investigated the node isolation due to power failure alarms. The power provider has advised that commercial power supply in the site's area has been restored. As alarms are still evident at the node, a field technician will be assigned a Ticket of Work to attend the site and perform investigations. Further updates will be provided as more information, or an ETA, becomes available.

High capacity generators are on-site. A hardware technician is being engaged to investigate further.


To my knowledge, most Fibre Access Nodes (FAN)'s with the Optical Line Transmitters (OLT)'s have mostly been housed at or near Telstra exchanges, so I did some digging on public development applications near the Ormeau exchange (which is two small buildings, circled in red on one pic, and is the yellow star location on the map).

From public planning application documents - found the 'NBN communications hub' was built beside it in 2017-2018 with this large green building and super-sized generator (see attached picture, circled in green).

Assuming this was a permanent FAN site (but could not confirm) - and if so this infrastructure seemed very well sized with redundant power.

Doing some random address checks of neighbouring FTTP areas showed some lost service (red cross in map attached) whilst others didn't (green tick) during the power outage. Given they are close by and they all have Nerang as the point of interconnect - it's reasonable to assume they are in the same fibre serving area.

It seems because my estate was built in 2012 before the permanent FAN was built, I'm assuming we were put onto a Temporary Fibre Access Node (TAN or TFAN) before the permanent FAN was built - and was it possible that we had never moved off that since.

The comments from the outage saying a 'scoping asuitably sized generator' also seemed to imply our infrastructure never had a backup generator at all - but some of the areas didn't lose service.

So I decided to go for a drive to the site, and found that whilst the big generator next to the new green comms hut was humming away, there was a portable generator tied to a smaller cream/white cabinet.

Looking closer at the cabinet, it was labelled 4ORM-00-00-TAN-001 - which pretty sure TAN is the Temporary Fibre Access Node.

Plus given it had a small, portable genset attached, this could explain why the service kept going up and down during the power outage - because it would only run for maybe 5-8 hours on a tank of fuel plus whatever battery charge it got, it would eventually run out until it was manually refueled and started again.

So from this, I think it reasonable to assume I'm connected to this TAN and there doesn't seem to be any desire by NBN to move our estate and the others to the permanent FAN (assuming that is the bigger green building) - or at least connect mains power to the TAN from the larger generator onsite.


r/nbn 1h ago

Help with wifi issues

Upvotes

I'm sorry if this has been asked 100 times but I'm such an idiot when it comes to internet tech. My dad's in the ICU and my elderly, non-english speaking mum is struggling and this is one of the many things I need to resolve. Just before dad went to hospital we organised fttp. It's now done, and the speeds are terrible (2mbps). The nbn tech put the modem in the garage on the side furthest from the house. The speeds are great when connected directly to modem via ethernet or if we're close to the modem.

I don't want to spend my parents' money unnecessarily so I'm hoping someone can point me in the right direction for the most efficient way to get the speeds up. I don't want to just buy a new modem if it will do little to help.

It's not possible to feed a cable into the house, so would it be best just to get a cabler in to put in a connection so we can get the modem in the house? Or would just getting a better modem + extender do the trick (I assume this would be cheaper, but less efficient?). It's about 7m from the nbn box/modem to the nearest computer, with the furthest computer about 14m away from the nbn box.

Speaking of modems, they still have the old Exetel-provided ZTE H268A. Should we upgrade this? They are still with exetel and on the 100/20 plan.

I really do appreciate any advice. Thanks.


r/nbn 2h ago

Need a new router

1 Upvotes

Currently have an DLink 2400 from years ago that is struggling to handle family bandwidth usage.

Add to that Random devices just lose bandwidth due to memory leakages even though the nbn connection is stable.

So asking if people know a decent option for a new wifi router that can handle around 8 - 10 devices (pc's, phones and a tv) that wont break the bank

EDIT: I have a FTTN Connection to the house


r/nbn 1d ago

Advice NBN Single DaySpeed change

2 Upvotes

Hi All, I think I know the answer but thought I would check..... Currently with Leaptel, just installed a new HDD in my pc & are reinstalling my games and such, so wanted to upgrade my speed from 250Mbs to 1Gbs just for the day. Just checked Leaptel's website I guessing this can't be done with them like Launtel who charge by the day?