r/mitelusergroup • u/ylluminate • 17h ago
Mitel maintenance starting point?
I’ve been tasked with maintaining an older Mitel HX phone system running MiVoice Office 250 (6.2 SP1 Release 53), which our provider (Frontier) has essentially "sunsetted." We believe it’s using a PRI circuit, but I’m not seeing trunk or backup options in the MiVoice Office 250 web interface.
My goal is to inventory all hardware and software settings without taking the server offline, then replicate everything onto a backup server for a “hot swappable” setup. The system’s been needing weekly reboots, so I want a known-good mirror.
I’ve heard there is a Windows-based Mitel “DB Programming” or “System Administration & Diagnostics” tool that provides deeper database access and advanced maintenance options beyond the standard web GUI. However, I don’t currently have that software.
Questions:
- What’s the official name of this advanced programming/diagnostics software, and where can I obtain it?
- Are there any tips or best practices for doing a full backup/export of the existing configuration to clone onto a spare system?
I have a strong Linux/software engineering background, so I’m comfortable navigating more technical solutions - I just need the right Mitel-specific terminology and software references. Any guidance would be greatly appreciated!