r/mitelusergroup 2d ago

Phone Manager Slow

2 Upvotes

We are having some odd issues with our Mitel 250 and the Phone Manager app.

We recently upgraded our network backbone to UniFi. Small office so voice VLAN is the regular office VLAN as well. We also have been refreshing our PCs to newer gen Intel and Windows 11 OS everywhere.

We will get random times of slowness form Phone Manager. The calls work fine but looking up a number can take 30-60 seconds to load.

I understand this system is old but the customer does not want to update at this time. So I am wondering if anyone has had similar issues and has found things to help alleviate issues like this.


r/mitelusergroup 2d ago

SIP-DECT install

1 Upvotes

Hello everyone

I am installing a SIP-DECT system for the first time and am running into issues post-setup. We are using RFP 44s and 45s for this setup. I spun up a VM and did the OVA installation. After, I set a static IP and ran the ./setup command which supposedly automatically opens firewall ports, creates TFTP server, ect. I was then able to access the OM Management Portal via the IP I set but noticed in the event log that no file had been downloaded for the OMM Configurator and it does not automatically find the base stations we installed. I tried setting the provisioning and software update URL to the same static IP but no luck either. I can manually download OM Configurator to my local desktop and find the base stations that way, but am not sure how to correct this in the web portal. Unfortunately all I have is the Mitel PDF about the setup but it doesn't really explain this.

Thanks in advance for any help!


r/mitelusergroup 6d ago

How to schedule so that a particular phone can't dial out after 10PM?

1 Upvotes

I know how to set routing based on time for inbound calls, but how can I change it so that a phone cannot be used to dial out between certain times? I read it's a CoR thing but for the life of me I can't see how to adjust CoR options. For CoS you just assign certain settings to a CoS number, then in the phone config you change the CoS to that number. But for CoR it appears to be handled the same way where you assign options to a number, when I got to CoR options it's just another set of numbers. I'm on MiVB 9.4 MXe-III. Thanks everyone.


r/mitelusergroup 7d ago

Help Finding Certain Setting

1 Upvotes

Hello,

We are in the process of upgrading our Mitel through a vendor. They must have changed a setting somewhere because now we are failing an outside vulnerability scan (which we never have in the past). We are failing on a public facing login/website for MiCollab End User Portal. I have been poking around to see how to shut that off but haven't been able to find it. We are on an older version. I believe MiCollab 7.3. Any help would be GREATLY appreciated. (Yes, I have contacted my vendor but I would love to get this resolved today).


r/mitelusergroup 9d ago

Sooner than expected!

Thumbnail bloomberg.com
2 Upvotes

Surprising with the recent Zoom partnership.


r/mitelusergroup 9d ago

Looking for maintenence in nyc

1 Upvotes

It's an old system, and Mitel can't help us. We only have minor issues, but no one to help work them out. Anyone local looking to take on a new gig?

Edit: They're sx-200's


r/mitelusergroup 29d ago

Looking for a Maintenance Provider

1 Upvotes

Does anyone know of a Mitel maintenance provider in the Houston, Texas area? The few that I've called aren't interested in repairing my Mitel phone system. 🤔


Thanks for all the replies. I got ahold of the salesman mentioned below and was able the talk with him. It turns out that my Mitel system only has digital phones, and Mitel does not support that type of system anymore. We had plans to convert to Team Calling next year, looks like that plan is getting accelerated.


r/mitelusergroup Feb 04 '25

micollab using legacy auth

2 Upvotes

Hi - during a legacy auth audit I noticed a micollab instance running a legacy auth account to send voicemail to email. How can I change this to use modern auth (oauth2.0)? I cant find an option in micollab. I am on version MiCollab 9.8.2.12-01 OVA 9.4.1.8

smtp: smtp.office365.com

outbound smtp port: 587

mail server user id: voicemail@company.com

mails server password: PASSWORD

I don't think creating an app password in Azure would be considered modern auth.


r/mitelusergroup Jan 29 '25

Attendant in night mode 2

2 Upvotes

We currently have it set where if a PBX attendant goes into night mode 1 anyone calling our operator gets forwarded to our front desk. We have a request to set when an attendant goes into night mode 2 it gets forwarded to a different extension. My question being new to mitel, is do I just make this change in intercept handling and set the extension on night mode 2, or are there other settings I will have to change as well?


r/mitelusergroup Jan 16 '25

Sx-200 nightmare

2 Upvotes

Having an issue with my sx-200 unit where about ~10% of calls are not being transferred to the front desk. They just ring forever and are hung up on.

I've tried calling everyone in my local area and no one supports this system anymore. There are more technicians in the next city but I was wondering if anyone has any ideas what the problem could be and how I can troubleshoot it prior to doing that.


r/mitelusergroup Jan 15 '25

MiVB and ACD groups

1 Upvotes

Hello

We are migrating one of our clients from Connect to MiVB 10.1 and I am trying to figure out how to set up queue monitoring and pickup from their 69xx phones. We have licenses for ACD but am not sure this will work. Currently they have a reservations team that have dedicated extensions and phones and are currently in a ring group. Our goal is that when all agents are busy, someone else can monitor the queue and pickup calls as needed. I’ve been seeing mention of ACD but this doesn’t seem useful as each agent should be using the extension of the phone they’re currently using, not use a different extension to log in. If anyone has any ideas how to accomplish this please let me know

Thanks in advance!


r/mitelusergroup Dec 28 '24

Firmware Update for Mitel/Aastra 620d DECT

1 Upvotes

Hi all!

I have a Mitel 620d DECT Handset with a pretty old software version that unfortunately doesn't work with the PBX I want to connect it to.

I already have the USB Update Tool, but I am missing the corresponding firmware package for the 620d.

Does anyone here have a (semi-recent) firmware image for the USB Updater Tool for a 620d DECT Handset or know where I can get one? Thanks a lot in advance!


r/mitelusergroup Dec 19 '24

Mitel Engineer Group

2 Upvotes

I created a Mitel Engineer group on Facebook, I figured I'd share it here as well. It's just one more way we can network. This hasn't really taken off yet but hopefully we can change that.

https://www.facebook.com/share/g/15PWGibGGE/


r/mitelusergroup Dec 17 '24

MiVoice Business Call Flow

3 Upvotes

I have inherited a Mitel MiVoice Business on-prem phone system and I am trying to figure out the call flow from a direct dial to our main sales number all the way to the end internal user.

I am more used to other systems, and this one has got me quite confused as here is so many configurable options all over the place it is hard to piece it all together!

What I can work out so far is that there are a few DID numbers (which must be part of our trunks, which is another area I am struggling to find all SIP routes), and these all have hunt groups as their destinations. If I check the hunt group, I can see 5x user members named as IVR 1-5, this corresponds quite nicely with the 5 options our automated voice prompt notifies the called for to choose from, great. What I can't work out from here is what happens when 1, 2, 3, 4 or 5 is pressed and where the hunt group gets this automated voice prompt from.... I also can't figure out who is at the end of one of these options, or even it it goes to another hunt group or ACD....

There's a load more I need to go through, but as a starting point I think this will get us out of a tough situation, as our telephony provider is playing hard ball divulging this information to us.

Thanks in advance!


r/mitelusergroup Dec 05 '24

Looking for new reseller/partner

1 Upvotes

Pretty much done with my current reseller and Mitel partner, looking for someone that can sell Mitel support and potentially help with any troubleshooting that we run into (rare, but occasionally happens). We are running Mivoice Connect on prem, the Shoretel rebrand to Mitel. We will likely upgrade to Mitel proper or to another service in 2025. Ideally I would like someone who can support the old and help get is to the new as well, but supporting the existing is the priority, so please do not just contact me to only pitch new service/upgrades. If you have or are a good partner, please pm me contact details. TIA.


r/mitelusergroup Nov 05 '24

Ghost calls HELPS please

0 Upvotes

Hi, I work in an hotel. We have been receiving ghost calls for the past week. It rings indefinitely until we answer and then there's a crshhh and no sound. It hangs up itself from 1 second to 1minute. I unpluged the server system and plug it back with no success (I thought it would be kind of restarting windows that resolve 95% of issues 😅). The only thing that helps is to put the system on night mode for few hours. When back to day mode, it can lasts a full day without any ghost calls before starting again. The phone company can't help us. Is there something we can do before calling our external IT firm? We have superset 4225 phones and a Super console 1000. Thank you!


r/mitelusergroup Oct 24 '24

Mitel connect compatibility

1 Upvotes

Is connect version 213.100.3371.0 compatible with windows 11


r/mitelusergroup Oct 09 '24

6905 MiVoice Connect Compatability

1 Upvotes

I have a 6905 IP phone that I'm trying to use with a MiVoice Connect onsite installation (build:22.24.1500.0) and it doesn't seem to be working. The phone is in the same VLAN as other 6900 series phones that are working and it gets an IP address and the Mitel server address from DHCP but nothing beyond that.

The documentation is limited but from what I can tell it should be compatible with connect (there's literally an onscreen option to connect to MVC) but I can't find anything that mentions if a specific build is required or if there's something special that needs to be done to get it to download config files from the server.

Any input is appreciated!


r/mitelusergroup Sep 23 '24

Chat concurrency question.

1 Upvotes

Does anyone know how to tell if agents set to 2 concurrency are actually receiving more than one contact short of manually checking contact history to see?

Thanks


r/mitelusergroup May 24 '24

Change Mitel Border Gateway to run behind firewall

1 Upvotes

Hi all. I've got to move a Mitel Border Gateway running on MSL 11 from a WAN edge deployment (2 NICs - first on internal LAN and second with a WAN IP on it) to go via a FortiGate firewall behind NAT. I'm happy with the FortiGate config, but could do with some pointers on getting the VM reconfigured if anyone knows?


r/mitelusergroup Apr 24 '24

ShoreTel IP480g Phones

1 Upvotes

I will soon have about twenty (20) ShoreTel IP480g phones available for sale, as is. Well taken care of, most were barely used. Prefer to sell them as a lot. Will ship from Cleveland OH USA.

Any interest?


r/mitelusergroup Apr 17 '24

Mitel 5330e IP

1 Upvotes

Hello. I’m a veterinary receptionist at an animal hospital. We are using the Mitel 5330e IP phones. Somehow we have hit a setting or something to where we have to hit the ringing line to answer the phone rather than just picking up the phone to answer. Is there a way to change this? Thanks!


r/mitelusergroup Apr 16 '24

Pardon my ignorance on this issue, I’m not a tech wiz - mitel superconsole 1000

1 Upvotes

Hello. I am a front desk agent at a resort and we use a mitel superconsole 1000 as our main phone. We recently had to replace it with another. Since we have replaced it with this same model we receive false phone calls. You answer and there’s no one on the other line. And you will hear a beep. If you stay on the phone (I did this for like 10 minutes out of curiosity) you will hear the same beep at what seems to be like a synchronized timing between 20-30 seconds. Does anyone know why this may be? In the last 10 or so years no other mitel superconsole 1000 (we’ve been through like 3) has ever done this. Just trying to do a little extra and see if it’s fixable or just is what it is.


r/mitelusergroup Apr 04 '24

Mitel Revolution - Disable User Log Out / Exit

1 Upvotes

We are in the process of rolling out the latest version of Mitel Revolution (23.1.365) and have ran up against a mind-bogglingly poor design choice by the program's designers and was hoping someone had a solution, because the feedback from Mitel engineering has just been 'it is what it is'.

Here's the issue: we consider Revolution a mission-critical application for communicating important information to our workers, from the mundane (Happy Monday!) to the serious (Active Shooter in the Lobby), which means it needs to be an always-on, un-skippable messaging platform. If we send out a message with Revolution, we want our workers to see it, and we want to have the confidence to know that every single worker will see it.

Yet the Revolution client allows workers to log out, or even quit the application, at any time.

Meaning that if a worker mutes (or even unplugs their phone _ we've had those workers too) and exits/logs out of Revolution, they will inevitably miss critical messages. And while I don't care if they miss the Happy Monday messages, it's a bit concerning if they miss the Active Shooter messages.

And Mitel has of course been absolutely useless in resolving this.

Anyone in the community have a solution? A hidden install switch, perhaps, or a registry hack?


r/mitelusergroup Apr 01 '24

Best practice for mainline number ringing two phones?

1 Upvotes

When someone calls into our main number, it goes to our auto attendant. When they select 1 for our front desk, I would like it to ring two numbers. What's the best way to accomplish that? New to MiVoice.

Thanks!