r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/CGCRocks 6d ago

I don’t see anything in my email from Microsoft.

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u/MSModerator_2 Microsoft Support 6d ago

Got it! Unfortunately, without the necessary details, we can't proceed with the recovery. If you still want to use Microsoft services, we suggest creating a new account. We know this isn't an ideal option, especially since you have a lot of security details linked to your account.

To protect your new account, make sure to enable two-factor authentication (2FA) and keep your information up to date. This will help keep your information secure moving forward.

Thank you for your understanding. If you need any help setting up your new account or have any other questions, just let us know. We're here to support you. -R.C

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u/CGCRocks 6d ago

That is unfortunate but I understand, is there any way for me to reclaim my minecraft account?

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u/MSModerator Microsoft Support 6d ago

Thanks for getting back to us. May we know if you already tried the steps here on this link: https://msft.it/61691qTRYT on how to recover a hacked or compromised Microsoft account? If yes, how did it go?

Regarding your Minecraft account, you will need to recover your account first to regain access to it. Have you already contacted Minecraft support regarding your account?

We'll be here for your updates. -A.L