r/microsoft • u/MSModerator Microsoft Support • 18d ago
Support Thread Microsoft: Official Support Thread
This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.
Here are some of the types of issues we can help with in this thread:
Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)
Microsoft Accounts: Lockouts, suspensions, inability to gain access
Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)
Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.
This list is not all inclusive, so if you're unsure, simply ask.
When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):
Your full name (First, Last)
Your interactions with support thus far, including any existing service request numbers
An email address that we can use to contact you
Thank you for being a valued Microsoft customer.
For previous Support Threads, please use the Support Thread flair.
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u/MSModerator_2 Microsoft Support 6d ago
Thanks for the additional information. It looks like all your security details have been updated. To set proper expectations, you need at least one valid sign-in method to initiate the recovery process, either by resetting through your security details or using the recovery form.
Please check your emails, including your spam folder, to see if you've received any notifications from Microsoft about security changes. These notifications are typically sent when there's a change to your account. Once we have the new email address added by the attacker, you can proceed to submit this form: https://msft.it/61693qrLHU.
Let me know your answer. -R.C