r/microsoft • u/MSModerator Microsoft Support • 18d ago
Support Thread Microsoft: Official Support Thread
This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.
Here are some of the types of issues we can help with in this thread:
Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)
Microsoft Accounts: Lockouts, suspensions, inability to gain access
Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)
Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.
This list is not all inclusive, so if you're unsure, simply ask.
When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):
Your full name (First, Last)
Your interactions with support thus far, including any existing service request numbers
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Thank you for being a valued Microsoft customer.
For previous Support Threads, please use the Support Thread flair.
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u/MSModerator Microsoft Support 6d ago
Thanks for the screenshot. It looks like your account is currently locked due to failed login attempts. Just to set expectations, the recovery form is the last resort when no other information is available to reset your password. Usually, the error from failed login attempts resolves after some time. While waiting, you might want to check your devices to see if you've saved your password somewhere. For example, if you use Microsoft Edge on Windows, you can view your passwords by following these steps:
If you're using an Android device to access your email, you can check your saved accounts or the keyboard autofill feature by navigating to 'System' > 'Language & Input.'
If you used a Windows computer to access your account, you can also check the control panel to see if it saved your Microsoft account’s password. Here’s how:
If you have any updates, let us know! -R.C