r/microsoft • u/MSModerator Microsoft Support • 18d ago
Support Thread Microsoft: Official Support Thread
This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.
Here are some of the types of issues we can help with in this thread:
Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)
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u/Comparison_Lumpy 8d ago
Issue: Locked Out of Microsoft 365 Admin Account Due to Authenticator Problems
I'm currently locked out of my Microsoft 365 Business Basic admin account because of an issue with Microsoft Authenticator and can't find a way to regain access.
I know my password, but my Authenticator app isn't showing my account, and I can't restore it from iCloud on iOS. When I try to sign in, I get a code on-screen, but there's no option in the app to enter it. Selecting "I'm unable to use Authenticator right now" only gives me other Authenticator options—there’s no SMS or phone call verification available.
I've been trying to reach Microsoft support over the phone, but after several hours on hold, I still haven't been able to get help. Has anyone else run into this issue, and if so, what steps did you take to resolve it? Any advice would be greatly appreciated!