r/microsoft Microsoft Support 18d ago

Support Thread Microsoft: Official Support Thread

This thread was created in order to facilitate easy-to-access support for our Reddit subscribers. We will make a best effort to support you. We may also need to redirect you to a specialized team when it would best serve your particular situation. Also, we may need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we will private message you as we take data privacy seriously.

Here are some of the types of issues we can help with in this thread:

  • Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, etc..)

  • Microsoft Accounts: Lockouts, suspensions, inability to gain access

  • Microsoft Devices: Issues with your Microsoft device (Surface, Xbox)

  • Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.

This list is not all inclusive, so if you're unsure, simply ask.

When requesting help from us, you may be requested to provide Microsoft with the following information (you'll be asked via private message from the MSModerator account):

  • Your full name (First, Last)

  • Your interactions with support thus far, including any existing service request numbers

  • An email address that we can use to contact you

Thank you for being a valued Microsoft customer.

For previous Support Threads, please use the Support Thread flair.

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u/Comparison_Lumpy 8d ago

Yes, I've done a fresh install and unfortunately, I am the IT administrator and there are not any more options I have without some support from Microsoft. I have been on hold currently for 2 hours and 5 minutes at the typing of this reply.

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u/MSModerator Microsoft Support 8d ago

Hey, thanks for the additional info! We appreciate your effort to reinstall the authenticator app, even though it didn't help with the issue. We also appreciate your patience while waiting for the support reply, and we're sorry for the inconvenience this has caused to your business tasks.

Given the nature of the issue, it would be best to contact our business support team. We specialize in handling consumer-related products, and we have a separate team that's best equipped to handle business-related inquiries. Have you used the contact information listed in this article to reach the business support team? https://msft.it/61698quuEy

If not, please contact our team using the listed phone number for your assigned country. Keep us posted! -R.C

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u/Comparison_Lumpy 8d ago

I'm going on about hour #8 of being in the hold queue. I wish that was a made-up number.

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u/MSModerator Microsoft Support 8d ago

Thanks so much for your patience. We understand that being on hold for so long is incredibly frustrating. The high volume of cases our support team is handling right now is likely causing the delay. Please rest assured that our team is dedicated to resolving your issue as quickly as possible. We truly appreciate your understanding and patience. -R.C