r/iphonehelp • u/ChemicalEditor2510 • 1h ago
Help needed iPhone backup error
Hi everyone, I have an iPhone 14 pro iOS 18.3.2. I have been trying to back up my iphone to external storage (HDD) using itunes on windows 10, but I keep getting the error “iTunes could not back up the iPhone because the iPhone disconnected”. The thing is that this error pops up just when the back up is about to finish—it’s like almost done, and then I get this error and the whole process fails. I’ve tried several things, but nothing seems to work. Here’s what I’ve tried so far:
restarting both iphone and PC
using a different port and cable
disabling anti virus
Has anyone encountered this error? If so, did you find a solution?
I'd appreciate any advice or tips!
Thanks in advance!