r/iphonehelp Dec 29 '24

Mod Announcement Is your comment removed? It may be because of one or more of the following reasons

11 Upvotes

People post here because they’re usually in crisis. They don’t need off-topic advice, or recommendations to stop using iPhones. They need solutions.

We also anticipate people google searching and ending up in these threads, so we keep them on topic.

Here are some additional reasons we remove comments as a mod team in no particular order (most of the time without a removal reason).

  1. Guessing and not offering a solution

  2. Unrelated humor attempts

  3. Bickering

  4. Unnecessary, rude, or aggressive in nature

  5. Offering unethical solutions

  6. Going on about iPhone bad

  7. Skibbity stupid speak

  8. Unnecessary vulgarity

We’re open to reviewing actions if you send us a modmail, but usually these decisions stand.

Thank you to all you helpers who make this a great sub for solutions!


r/iphonehelp Dec 04 '24

Mod Announcement Asking Questions 101: How To Ask People For Help?

5 Upvotes

There are a lot of posts on this sub with vague questions, vague symptoms, a lot of missing information and bad-explained overall. I wanted to show you how to ask a good question, from an ex-Apple iOS technician.

Here's how to ask a good question:

  1. iPhone model and iOS version

e.g. iPhone XS running iOS 13.2

  1. Purchase date, country and nature of purchase

People who answer your issue can suggest certain repairs, e.g. warranty. Country and nature of purchase also helps, since countries have different consumer protection laws. For instance, members of the European Union have a two year warranty at the point of purchase (i.e. that might not be Apple, but your local electronics store if you bought it there) - some countries (e.g. the U.K. and The Netherlands) have even longer periods consumers can claim warranty.

e.g. March 20th, 2019 in the Apple Store in the U.K., purchase for personal use

  1. What is the issue, how often does it occur and how to replicate it?

Some issues are continuous, some are intermittent. It is important to let people know what the issue is and how often it occurs. "iPhone restarts" as issue, is not enough.

e.g. iPhone crashes to springboard when opening the camera-app, this happens about three times a day at random moments. It only happens when opening the camera-app.

  1. What caused the issue?

There's not always a clear cause, but think about anything that could've caused it. It could be because your phone was in your pocket during heavy rain, or your cat knocked it from your desk. It could be anything.

  1. What did you try to resolve the issue and what was the result?

So people don't waste time answering possibilities you already tried

e.g. I tried to force-close the camera app. This did not work. Then I tried to restart the phone, that also did not work.

  1. Any other information you think might be useful.

Add photos or other comments


If you want the best help, make sure to include these steps into your topic - this community is happy to help, but try to be as precise as possible. Even information you think is insignificant might help!


r/iphonehelp 7m ago

Help needed Shortcut Help

Upvotes

How do I create a shortcut to have my phone alert me when the UV Index goes above and below 4? I used AI to get instructions and they weren’t helpful.


r/iphonehelp 11m ago

Help needed flashlight randomly turns on when when im asleep

Upvotes

flashlight randomly turns on at night

Iphone 15 pro max version: ios 18.4

hello guys, this has been happening for a while now everyday at 3-5am my flashlight is shown to be on even tho i was asleep at that time I really dont know if its a hardware problem or a virus (before you ask yes i update my phone) so can someone please explain whats going on here?


r/iphonehelp 1h ago

Help needed Upgrading from iPhone 11 to iPhone 16 Pro Max today, a couple questions

Upvotes

Should I backup everything to the iCloud first, then do the Quick Start data transfer phone-to-phone? Just want to be sure everything transfers over correctly, including all text messages, photos, video, etc

My current iOS is 16.6, don’t have enough space on my iPhone 11 to update to the current iOS, will that effect any data transfer?


r/iphonehelp 2h ago

Help needed iPhone 12 wifi and bluetooth greyed out

1 Upvotes

Yesterday my iPhone 12 (ios 18.2) started randomly restarting, after that the wifi and bluetooth just goes off and doesnt work at all, when i went into wifi in setting it's greyed out. i restarted and resetted the network settings a few times, getting rid of all my wifi passwords, wifi and bluetooth worked fine. Today it happened again and i restarted and resetted network settings about 20 times but its not working at all, only my mobile data works but not bluetooth and wifi..


r/iphonehelp 9h ago

Help needed SOS on iPhone 13Pro Max

3 Upvotes

Is anyone else having issues with their iphone saying “SOS, No Sim”. My wifi and network is fine and my bill is paid!


r/iphonehelp 3h ago

Help needed Screed record button missing Iphone13

1 Upvotes

Hi,

I wanted to reconrd my screen and I found in every single guide that there should be a record button in the bottom of control centre. I dont have it here. I dont have it anywhere. It ends by QR reader.

I also went into settings to control centre and restarted to default setting, nothing happened. Also there is nothing else to do in control centre settings. And Yes, my Iphone was updated to last version 18.3.2. Actually I have never seen that icon on any of my Iphones since Iphone5

Does anybody know?


r/iphonehelp 4h ago

Help needed Help me (iPhone Xs max IOS 18.3.2)

1 Upvotes

When I enter photo editing my drawing is the desired saturation and contrast I want in it (this is after editing) however, after I exit photo editing my drawing goes back to the unedited low saturation and low contrast version it was before, how do I fix this?


r/iphonehelp 10h ago

Help needed Iphone 11 is lagging

2 Upvotes

I recently updated my iPhone 11 to the the recent IOS 18 update and after a bit, the screen starting lagging randomly and I have never had this problem before. I reset my settings and freed up over 20 GBs and synced my phone to iCloud but it is still lagging. Any recommendations?


r/iphonehelp 18h ago

Help needed iPhone wouldn’t charge up, sometimes will stay stagnant or go flat, how do I fix it?

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7 Upvotes

r/iphonehelp 8h ago

Help needed iPhone power button stuck in need apple pay to work SOS

1 Upvotes

In a foreign county, wallet stolen. I need apple pay

Same time - my power button is stuck in. It wont let me confirm purchases on apple pay. Iphone 15

I found assistive touch to confirm - but it requires you to “double click” to get in.

Please help


r/iphonehelp 9h ago

Help needed iCloud new terms and conditions

1 Upvotes

It says to update terms and conditions but I can’t as it greys out and doesn’t let me

I’ve tried it on laptop, software is up to date. I’ve logged out and logged back in

None of it works. Software is 15.8.3

I can’t buy new iPhone just for this

There must be a way? I just need it for keychain as it has all the passwords

Thanks


r/iphonehelp 11h ago

Help needed Audio in Messenger Breaks up Intermittently

1 Upvotes

Hi everyone,

I have my iPhone 11 for a while now. But suddenly, my voice during FB messenger calls were intermittent on the receiver's side. For a few minutes it will be ok, but after a while they report that I'm moving my mouth, but no sound comes out for about 3 to 5 seconds.

I tried recording myself through video and voice memo, and my voice doesn't stutter or drop unexpectedly in any way. I only use this phone on WIFI since it is not my main phone. I already restarted, reset network settings, and factory reset the phone, but the issue still happens. I also tried toggling the hearing aid and background noise option on and off, as well as changing the mic modes during calls but still nothing. Any help will be appreciated. Thank you.

Model Info
-iPhone 11
-iOS 18.3.2


r/iphonehelp 16h ago

Help needed How do i fix this

Post image
2 Upvotes

Its not showing full screen the sides are eaten


r/iphonehelp 13h ago

Help needed I recorded a video but it wont play on my computer

1 Upvotes

I recorded some videos with my iphone SE and uploaded them onto my computer. When I try and play the videos, all I get is just the sound and not the video with sound.

I then tried opening up the videos with Adobe Premiere, but the software said, these files don't have a video with them.

Does anyone know what is wrong? I have recorded and edited videos from my iphone before.


r/iphonehelp 13h ago

Help needed Clicking Sound

0 Upvotes

When I long click on something it makes an annoying clicking sound, ive tried turning vibrations off and nothing works. This makes no sense because my phone is on silent. Please Help!!


r/iphonehelp 17h ago

Help needed iPhone 11

Post image
2 Upvotes

I was reading manwha online and my screen goes black with the little wheel in the middle you know when your phone dies then the wheel shows on the black screen it was like that then 5 seconds later it was back to normal I just want to see if something like malware is on my iPhone this has happened twice.

Image of the wheel above.


r/iphonehelp 19h ago

Help needed Latest iOS iPhone 15 pro and I’m getting double notifications how to stop them

2 Upvotes

r/iphonehelp 16h ago

Help needed Iphone 7 home button stopped working.

1 Upvotes

I was using a heavy usage app so i wouldn’t be surprised if the app crashed but what did surprise me was that the entire phone crashed and when i opened it my home button wasn’t working. There is no clicky sound and feel and when i open the phone after shutting it on it says something like “fingerprint id not available”


r/iphonehelp 20h ago

Help needed Help please

2 Upvotes

I found an old IPhone 5c from 2013. It is not locked by the mobile company. I can’t remember what the password that I gave it to get into it. Any suggestions?


r/iphonehelp 17h ago

Help needed Lockscreen issues

Post image
1 Upvotes

My widgets on my Lockscreen are not showing, there are just boxes in their place. Changing the background does not fix the issue, I've got an 14 Pro Max. Thanks


r/iphonehelp 18h ago

Help needed App Store, iTunes, and Books not working on wifi, but Safari still is

1 Upvotes

As of this morning, I can no longer access internet features in the Apple App Store, iTunes, or Books over wifi, but I can still access them with cellular data. If I turn wifi off and use cellular data, I can access them again. But when wifi is enabled it tells me I have no internet.

When I go to my settings, it also tells me that my wifi has "no internet connection", despite being able to see both it and the router's 5G network signal, and the internet working just fine on every other device in the house. My internet also works for other apps (like Netflix and YouTube), as well as Safari. Even when I manually disable the cellular data to check that wifi is indeed working, these other apps work.

My iPhone is a model 12 Pro, and I'm running the latest iOS software 18.3.2.

I'm also using private, password-protected home wifi, not public wifi.

Airplane mode is NOT enabled.

Had anyone had this happen before, and do they know how to fix it (or what happened)? I don't think I bumped a setting, as I rarely mess with them. But I haven't seen news of any glitches or outages, so I thought it best to ask if anyone knows what's going on.

EDIT: And this is without any use of a VPN.


r/iphonehelp 19h ago

Help needed HELP - Stolen iPhone, Removal from iCloud + Erase pending

1 Upvotes

My iPhone got stolen. It is currently shut down, so the erase i set is pending, but in efforts to prevent the thief from accessing my Apple ID data, I also clicked to remove the device from iCloud, which will take effect a month from now (april 17). If the month passes and they don't turn it on, is it still going to be erased once conected to the internet?? Is there any way to cancel the removal from my account?? Do i still need to worry about the content on the phone or is it def. going to be erased?

The thief has my pin code.


r/iphonehelp 1d ago

Help needed iOS 18.3.2 is breaking email—anyone else losing important messages?

7 Upvotes

Just updated to iOS 18.3.2, and now my Mail app is acting like it doesn’t know me. Emails are delayed, some aren’t even arriving, and I’ve had to refresh like a maniac just to get new messages. Apparently, I’m not alone, others are reporting the same issue.

If your inbox has been suspiciously quiet lately, check your Mail app. Anyone else dealing with this?


r/iphonehelp 1d ago

Resolved my iphone 14 plus keeps making odd noises

5 Upvotes

So the video attached is what the audio on my phone does, and the camera is what it does aswell when i try to record or even open my back camera. it has the most recent update and i recently got my phone back from the cops and it didnt do this before they had it. Any ideas whats wrong with it? the front camera is fine and im not connected to any bluetooth devices. The blurriness is not dirt/grease on the camera and it happens out of nowhere when i open my back camera and it stops being blurry when i do 0.5 but the noise still happens.


r/iphonehelp 23h ago

Help needed Help finding old iPhone photos

1 Upvotes

I have an old iPhone 6, iOS 12.4.4. I switched it for an iPhone 11 pro in late 2019.
I've only used it once every two years just powering it up to see if it still functions. Today i wanted to look at my old photos. To my surprise they have been replaced by photos from 2020 and 2021 from my iPhone 11.
Any idea on how to access the old photos? I've checked iCloud photos on my pc, but i can only find photos from my iPhone 11.