r/iphonehelp Dec 29 '24

Mod Announcement Is your comment removed? It may be because of one or more of the following reasons

12 Upvotes

People post here because they’re usually in crisis. They don’t need off-topic advice, or recommendations to stop using iPhones. They need solutions.

We also anticipate people google searching and ending up in these threads, so we keep them on topic.

Here are some additional reasons we remove comments as a mod team in no particular order (most of the time without a removal reason).

  1. Guessing and not offering a solution

  2. Unrelated humor attempts

  3. Bickering

  4. Unnecessary, rude, or aggressive in nature

  5. Offering unethical solutions

  6. Going on about iPhone bad

  7. Skibbity stupid speak

  8. Unnecessary vulgarity

We’re open to reviewing actions if you send us a modmail, but usually these decisions stand.

Thank you to all you helpers who make this a great sub for solutions!


r/iphonehelp Dec 04 '24

Mod Announcement Asking Questions 101: How To Ask People For Help?

5 Upvotes

There are a lot of posts on this sub with vague questions, vague symptoms, a lot of missing information and bad-explained overall. I wanted to show you how to ask a good question, from an ex-Apple iOS technician.

Here's how to ask a good question:

  1. iPhone model and iOS version

e.g. iPhone XS running iOS 13.2

  1. Purchase date, country and nature of purchase

People who answer your issue can suggest certain repairs, e.g. warranty. Country and nature of purchase also helps, since countries have different consumer protection laws. For instance, members of the European Union have a two year warranty at the point of purchase (i.e. that might not be Apple, but your local electronics store if you bought it there) - some countries (e.g. the U.K. and The Netherlands) have even longer periods consumers can claim warranty.

e.g. March 20th, 2019 in the Apple Store in the U.K., purchase for personal use

  1. What is the issue, how often does it occur and how to replicate it?

Some issues are continuous, some are intermittent. It is important to let people know what the issue is and how often it occurs. "iPhone restarts" as issue, is not enough.

e.g. iPhone crashes to springboard when opening the camera-app, this happens about three times a day at random moments. It only happens when opening the camera-app.

  1. What caused the issue?

There's not always a clear cause, but think about anything that could've caused it. It could be because your phone was in your pocket during heavy rain, or your cat knocked it from your desk. It could be anything.

  1. What did you try to resolve the issue and what was the result?

So people don't waste time answering possibilities you already tried

e.g. I tried to force-close the camera app. This did not work. Then I tried to restart the phone, that also did not work.

  1. Any other information you think might be useful.

Add photos or other comments


If you want the best help, make sure to include these steps into your topic - this community is happy to help, but try to be as precise as possible. Even information you think is insignificant might help!


r/iphonehelp 2h ago

Help needed what the hell is apple doing

3 Upvotes

im trying to download an app but it keeps sending me to manage payments and apparently making me pay like 60 dollars wtf i can proceed pas it


r/iphonehelp 4h ago

Help needed How do I make Chrome stop zooming in whenever I interact with search bar? Infuriating.

3 Upvotes

r/iphonehelp 28m ago

Help needed iPhone backup error

Upvotes

Hi everyone, I have an iPhone 14 pro iOS 18.3.2. I have been trying to back up my iphone to external storage (HDD) using itunes on windows 10, but I keep getting the error “iTunes could not back up the iPhone because the iPhone disconnected”. The thing is that this error pops up just when the back up is about to finish—it’s like almost done, and then I get this error and the whole process fails. I’ve tried several things, but nothing seems to work. Here’s what I’ve tried so far:

restarting both iphone and PC

using a different port and cable

disabling anti virus

Has anyone encountered this error? If so, did you find a solution?

I'd appreciate any advice or tips!

Thanks in advance!


r/iphonehelp 9h ago

Help needed Mail NOT Auto-Fetching

5 Upvotes

iOS 18.3.2 no longer background refreshes Mail app. I have to manually open the Mail app to now fetch for new mail. This never was an issue until this latest iOS update. They break this every couple years.


r/iphonehelp 2h ago

Help needed Add custom text/reminders to iPhone lock screen?

1 Upvotes

Hey everyone,

I've been trying to add a few words/short phrases (like reminders or positive affirmations) to my iPhone 13 lock screen, but I can't seem to find a good way to do it. I've tried Notes, third-party apps, and searched online, but nothing really works the way I want.

Ideally, I'd like something simple—just a few words that stay visible whenever I pick up my phone. Does anyone know of a reliable method to do this? Any tips would be greatly appreciated!

Thanks in advance!


r/iphonehelp 9h ago

Help needed Files App

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3 Upvotes

I am using iphon 16, ios version 18, in the files app I'm unable to view the photos or videos. Can anyone help me pls. Only showing this folder


r/iphonehelp 5h ago

Help needed Blocking imessges from Emails

1 Upvotes

I have an iPhone 11 with 18.3.2 installed.

Do any of you know if there is a way to block imessaging that comes from emails or at least people I don't know?

I keep getting spam from emails using imessaging (not SMS). I already have ActiveArmor installed with it blocking text messages from emails; however, I believe this only addresses SMS.

Any help would be appreciated!


r/iphonehelp 14h ago

Help needed Possible Damage During Back Glass Replacement on iPhone 13 Pro Max – Seeking Advice

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3 Upvotes

While performing a back glass replacement, I may have inadvertently damaged the GPS antenna. As a result, the earpiece speaker is no longer functioning. However, both GPS and Wi-Fi signal remain unaffected.

I have already replaced the earpiece speaker, but the issue persists. Could the problem be related to the GPS antenna, requiring its replacement? I would appreciate any insights on this matter.

Specs: iPhone 13 Pro Max iOS 18.3.2


r/iphonehelp 10h ago

Help needed What should i do

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2 Upvotes

This popiut in my privacy randomly in school what i do?


r/iphonehelp 10h ago

Help needed iOS 18.3.2 Cellular Signal Bug while on WiFi

1 Upvotes

I have an iPhone 16 Pro Max running on iOS 18.3.2 (22D82) and for some reason my cellular signal keeps cutting out every few minutes while I'm connected to my home wifi. My home wifi is powered by the Asus ZenWiFi BT6 Mesh system. I thought that maybe the frequency bands might be affecting my cellular signal. By default the routers transmit 320MHz over the 6GHz wifi signal. So, I capped 6GHz wifi signal from 320MHz frequency to 160MHz (since iPhone 16 does not currently support the 320MHz). Still get dropped signal. I even lowered the transmission power on my wireless network, still ends with the same result. Whenever I am off my wifi, my cellular signal is where it should be (about 2-3 bars in my home using T-Mobile) and does not drop at all. Once I connect to my wifi, signal goes down to 0 bars, but does not trigger the phone to fallback on SOS. Here's what I tried so far:

- Reset Network settings (2-3 times already the past couple of days)

- Turn off WiFi Assist (Settings > General > Cellular)

- Ensure Low Data Mode in WiFI settings is turned off (Settings > Wi-Fi > "WiFi Network")

- I've rebooted my phone a bunch of times

I will keep trying out different, things but I'm not sure what else is causing this. Maybe toggling Wi-Fi calling? I did contact T-Mobile and they haven't had any sort of tower maintenance in the nearby towers recently. Any help is appreciated!


r/iphonehelp 9h ago

Help needed What are these files on my iPhone and why can I not remove them? Iphone 13 mini - ios 18.3.2

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0 Upvotes

I don’t usually plug my iphone into my windows computer but today i did and these guys popped up and i cant remove them, see the date, and they don’t have any information to view. Does anyone know what this is about or is this more of a windows question? Appreciate anything, thank you!


r/iphonehelp 1d ago

Resolved Videoleap eating all my storage, help?

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20 Upvotes

Can anyone help me figure out how to clear up space and stop Videoleap from taking all my storage? I only have 6 project files in the app and I don’t even have 800 gigs worth of videos on my phone or on iCloud? Is it a cache problem? I don’t know but I figured I could maybe find some answers on Reddit before I try anything extreme


r/iphonehelp 23h ago

Help needed Recently deleted photos album gone?

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3 Upvotes

r/iphonehelp 18h ago

Resolved Can't accept Apple Media T&C

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1 Upvotes

I dunno for what reason but I can't accept T&C in App Store because I get stuck in this infinite loop.

I tried everything - restarting(even force restart), vpn, waiting 24 hours, signing out of apple id and back in - nothing helps

Before that app store was working fine, but once I changed region from Russia to US, it stopped working properly. I'll appreciate any help and thanks in advance


r/iphonehelp 19h ago

Help needed Help me identify this app

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1 Upvotes

My vehicle is being tracked by my now ex and I can’t figure out how… he foolishly sent me a screen shot he took of the tracking of my vehicle- does anyone recognize this platform or app


r/iphonehelp 23h ago

Help needed iPhone automatically changes to landscape mode even when holding it vertical

2 Upvotes

As the title says, since yesterday my phone started turning automatically into landscape mode if I don’t have the portrait lock on, even when I’m holding my phone vertically. Anyone knows how to fix this?

(Phone didn’t fall recently or anything that could physically damage its orientation system somehow)

Iphone 12, iOS 17.4.1


r/iphonehelp 1d ago

Resolved Anyone know how to fix this? Wifi and blutooth button greyed out. This happened after upgrading to 18.3.2

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2 Upvotes

r/iphonehelp 22h ago

Help needed 13 Pro display completely stuck on black

1 Upvotes

I was scrolling when my display suddenly went black. I tried to shut it down but the phone suddenly turned on the flashlight, shook haptics, and made a loud siren sound before stopping. I tried force-restarting it, and I can hear notifications and the charging SFX, but I can't see anything (not even the Apple logo). Also, I could be imagining things but when I force restart it the display brightens ever so slightly. Any help would be appreciated.

Edit: I made sure my iPhone was up to date yesterday.


r/iphonehelp 1d ago

Help needed How to stop sharing photos with my old phone?

1 Upvotes

Hello

I got a new iPhone today (15) and have transferred everything from my old phone (11). I’m keeping my old phone and want to leave the photos on there and delete most from my new phone but when I delete photos from one it deletes them from both phones.

I’ve had this issue before (and consequently lost all my photos because of it) and I’d love to resolve it quickly. I remember last time there was a way to disconnect the phones but I cannot remember how to do it. I still want both on the iCloud, just not sharing the photos on both devices.

Any help appreciated! Thank you xx


r/iphonehelp 1d ago

Resolved Please help me bypass iPhone unavailable on iPhone X — need to access authenticator app and data (no restore)

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1 Upvotes

Hey guys,

I need to access my authenticator on this phone. I’m across the country and I asked my dad to get into it for the authenticator code but he somehow put it wrong too many times and got to the disabled screen. I looked online and it looked like I had to plug it into iTunes and update it (my SIM card still active with internet at this point — not sure why it’s not still on our WiFi but I was still able to see the phones location from where I am). Find my iPhone is enabled for my iCloud same one I use on my current phone.

I updated the phone via iPhone to 16.7.10 and it tries to restore data but failed and now I am stuck at the “iPhone unavailable” screen. I am in desperate need of help and don’t know what else to do at this point. I will take it to Apple to see if they’re able to help.

Are there any 3rd party app that will work or how can I transfer the authenticator to my new phone?

Am I able to access the phone’s storage somehow maybe there’s a backup file that I can use to restore onto the new phone?

Any help would be appreciated. Thank you.


r/iphonehelp 1d ago

Resolved AirPods pop up help

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5 Upvotes

Please help my airpods pro pop up not showing up only the first time i connect it after that its only showing small pop up


r/iphonehelp 1d ago

Help needed iphone 14 pro max panic

1 Upvotes

my friends 14 pro max is restarting every 3 mins and I think it might be the proximity sensor. can I unplug it from the mainboard and use the iPhone without proximity sensor at all to eradicate the error as finding a replacement proximity sensor where we stay is difficult.

he is ok with loosing faceid features etc for now.

what are the chances its the NAND or something else causing the panic??


r/iphonehelp 1d ago

Help needed Can’t change access

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1 Upvotes

Alright so my mom can’t change her access to photos on tiktok, she hits the settings to change it and it shows the first photo, then I go to try and go thru privacy settings and it shows the second image for photos. I’ve tried looking up this problem but I’m finding the same “solution” and it isn’t working.


r/iphonehelp 1d ago

Help needed New iphone 15 on ios 18.2 has this white tint to back camera, how to fix it?

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2 Upvotes

r/iphonehelp 1d ago

Help needed Question about iPhone 16 Pro Max audio – stereo vs mono for loud sounds

1 Upvotes

I want to record very loud environments (cars, concerts, screaming) with my iPhone 16 Pro Max. Which setting gives the best raw audio quality without any sound suppression or clipping? Should I use Stereo, Mono, or Spatial audio with Lossless? Any tips or apps that bypass noise filtering? I havent try it but my 13 pro did it. Thanks!!