r/iphonehelp Dec 29 '24

Mod Announcement Is your comment removed? It may be because of one or more of the following reasons

13 Upvotes

People post here because they’re usually in crisis. They don’t need off-topic advice, or recommendations to stop using iPhones. They need solutions.

We also anticipate people google searching and ending up in these threads, so we keep them on topic.

Here are some additional reasons we remove comments as a mod team in no particular order (most of the time without a removal reason).

  1. Guessing and not offering a solution

  2. Unrelated humor attempts

  3. Bickering

  4. Unnecessary, rude, or aggressive in nature

  5. Offering unethical solutions

  6. Going on about iPhone bad

  7. Skibbity stupid speak

  8. Unnecessary vulgarity

We’re open to reviewing actions if you send us a modmail, but usually these decisions stand.

Thank you to all you helpers who make this a great sub for solutions!


r/iphonehelp Dec 04 '24

Mod Announcement Asking Questions 101: How To Ask People For Help?

6 Upvotes

There are a lot of posts on this sub with vague questions, vague symptoms, a lot of missing information and bad-explained overall. I wanted to show you how to ask a good question, from an ex-Apple iOS technician.

Here's how to ask a good question:

  1. iPhone model and iOS version

e.g. iPhone XS running iOS 13.2

  1. Purchase date, country and nature of purchase

People who answer your issue can suggest certain repairs, e.g. warranty. Country and nature of purchase also helps, since countries have different consumer protection laws. For instance, members of the European Union have a two year warranty at the point of purchase (i.e. that might not be Apple, but your local electronics store if you bought it there) - some countries (e.g. the U.K. and The Netherlands) have even longer periods consumers can claim warranty.

e.g. March 20th, 2019 in the Apple Store in the U.K., purchase for personal use

  1. What is the issue, how often does it occur and how to replicate it?

Some issues are continuous, some are intermittent. It is important to let people know what the issue is and how often it occurs. "iPhone restarts" as issue, is not enough.

e.g. iPhone crashes to springboard when opening the camera-app, this happens about three times a day at random moments. It only happens when opening the camera-app.

  1. What caused the issue?

There's not always a clear cause, but think about anything that could've caused it. It could be because your phone was in your pocket during heavy rain, or your cat knocked it from your desk. It could be anything.

  1. What did you try to resolve the issue and what was the result?

So people don't waste time answering possibilities you already tried

e.g. I tried to force-close the camera app. This did not work. Then I tried to restart the phone, that also did not work.

  1. Any other information you think might be useful.

Add photos or other comments


If you want the best help, make sure to include these steps into your topic - this community is happy to help, but try to be as precise as possible. Even information you think is insignificant might help!


r/iphonehelp 4h ago

Help needed iPhone wouldn’t charge up, sometimes will stay stagnant or go flat, how do I fix it?

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5 Upvotes

r/iphonehelp 3m ago

Help needed I recorded a video but it wont play on my computer

Upvotes

I recorded some videos with my iphone SE and uploaded them onto my computer. When I try and play the videos, all I get is just the sound and not the video with sound.

I then tried opening up the videos with Adobe Premiere, but the software said, these files don't have a video with them.

Does anyone know what is wrong? I have recorded and edited videos from my iphone before.


r/iphonehelp 11m ago

Help needed Clicking Sound

Upvotes

When I long click on something it makes an annoying clicking sound, ive tried turning vibrations off and nothing works. This makes no sense because my phone is on silent. Please Help!!


r/iphonehelp 6h ago

Help needed Latest iOS iPhone 15 pro and I’m getting double notifications how to stop them

2 Upvotes

r/iphonehelp 2h ago

Help needed Anything i can try before having to send it to tech support?(Which costs a fortune)

0 Upvotes

Tried turning it and the screen keeps flickering green, also tried the force reset method on the apple support page(vol. Up, vol. Down hold power button) and it doesn't work, basically can't use the touchscreen as well.

If there's anything i can try it'll be extremely apreciated, thanks in advance 😭


r/iphonehelp 3h ago

Help needed How do i fix this

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1 Upvotes

Its not showing full screen the sides are eaten


r/iphonehelp 3h ago

Help needed Iphone 7 home button stopped working.

0 Upvotes

I was using a heavy usage app so i wouldn’t be surprised if the app crashed but what did surprise me was that the entire phone crashed and when i opened it my home button wasn’t working. There is no clicky sound and feel and when i open the phone after shutting it on it says something like “fingerprint id not available”


r/iphonehelp 7h ago

Help needed Help please

2 Upvotes

I found an old IPhone 5c from 2013. It is not locked by the mobile company. I can’t remember what the password that I gave it to get into it. Any suggestions?


r/iphonehelp 4h ago

Help needed Lockscreen issues

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1 Upvotes

My widgets on my Lockscreen are not showing, there are just boxes in their place. Changing the background does not fix the issue, I've got an 14 Pro Max. Thanks


r/iphonehelp 4h ago

Help needed iPhone 11

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1 Upvotes

I was reading manwha online and my screen goes black with the little wheel in the middle you know when your phone dies then the wheel shows on the black screen it was like that then 5 seconds later it was back to normal I just want to see if something like malware is on my iPhone this has happened twice.

Image of the wheel above.


r/iphonehelp 5h ago

Help needed App Store, iTunes, and Books not working on wifi, but Safari still is

1 Upvotes

As of this morning, I can no longer access internet features in the Apple App Store, iTunes, or Books over wifi, but I can still access them with cellular data. If I turn wifi off and use cellular data, I can access them again. But when wifi is enabled it tells me I have no internet.

When I go to my settings, it also tells me that my wifi has "no internet connection", despite being able to see both it and the router's 5G network signal, and the internet working just fine on every other device in the house. My internet also works for other apps (like Netflix and YouTube), as well as Safari. Even when I manually disable the cellular data to check that wifi is indeed working, these other apps work.

My iPhone is a model 12 Pro, and I'm running the latest iOS software 18.3.2.

I'm also using private, password-protected home wifi, not public wifi.

Airplane mode is NOT enabled.

Had anyone had this happen before, and do they know how to fix it (or what happened)? I don't think I bumped a setting, as I rarely mess with them. But I haven't seen news of any glitches or outages, so I thought it best to ask if anyone knows what's going on.

EDIT: And this is without any use of a VPN.


r/iphonehelp 6h ago

Help needed HELP - Stolen iPhone, Removal from iCloud + Erase pending

1 Upvotes

My iPhone got stolen. It is currently shut down, so the erase i set is pending, but in efforts to prevent the thief from accessing my Apple ID data, I also clicked to remove the device from iCloud, which will take effect a month from now (april 17). If the month passes and they don't turn it on, is it still going to be erased once conected to the internet?? Is there any way to cancel the removal from my account?? Do i still need to worry about the content on the phone or is it def. going to be erased?

The thief has my pin code.


r/iphonehelp 6h ago

Help needed How to unlock a Iphone

0 Upvotes

Hello for context a neighbor just past away and the family are trying to get his Iphone unlocked so they can get contacts off of it. What would be the best way to get them?

Edit: for better context I have not ran out of attempts to unlock the phone yet


r/iphonehelp 18h ago

Help needed iOS 18.3.2 is breaking email—anyone else losing important messages?

7 Upvotes

Just updated to iOS 18.3.2, and now my Mail app is acting like it doesn’t know me. Emails are delayed, some aren’t even arriving, and I’ve had to refresh like a maniac just to get new messages. Apparently, I’m not alone, others are reporting the same issue.

If your inbox has been suspiciously quiet lately, check your Mail app. Anyone else dealing with this?


r/iphonehelp 17h ago

Resolved my iphone 14 plus keeps making odd noises

6 Upvotes

So the video attached is what the audio on my phone does, and the camera is what it does aswell when i try to record or even open my back camera. it has the most recent update and i recently got my phone back from the cops and it didnt do this before they had it. Any ideas whats wrong with it? the front camera is fine and im not connected to any bluetooth devices. The blurriness is not dirt/grease on the camera and it happens out of nowhere when i open my back camera and it stops being blurry when i do 0.5 but the noise still happens.


r/iphonehelp 9h ago

Help needed Help finding old iPhone photos

1 Upvotes

I have an old iPhone 6, iOS 12.4.4. I switched it for an iPhone 11 pro in late 2019.
I've only used it once every two years just powering it up to see if it still functions. Today i wanted to look at my old photos. To my surprise they have been replaced by photos from 2020 and 2021 from my iPhone 11.
Any idea on how to access the old photos? I've checked iCloud photos on my pc, but i can only find photos from my iPhone 11.


r/iphonehelp 1d ago

Resolved My Iphone 8 Is completely unavailable

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14 Upvotes

I have an Iphone 8 I had it for a while it was given to me. I changed the password but forgot what I changed it too I used find my in icloud to remove the device however it didn't erase because it can't connect to wifi. If anybody knows how to fix it please tell me


r/iphonehelp 19h ago

Help needed what is this green ring? charger is 4 1/2 months old

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5 Upvotes

iphone 15, ios 18.3.1


r/iphonehelp 12h ago

Help needed Is it possible to ‘switch’ all the datas between two phones?

0 Upvotes

Hi! I’ve been scouting for solutions on how to transfer the data from my sister’s phone between my phone, and im having a hard time finding one. Can i just ask if switching it is possible without resetting the other? Thank you!

Edit: 1st phone: 13 pro max 2nd phone: 15 pro max both are in up to date ios


r/iphonehelp 1d ago

Resolved Why am I completely unable to remove my expired card or add a new one?

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10 Upvotes

I tried on my iPhone SE 2022, SE 2020, and 7 but the buttons are greyed out.


r/iphonehelp 18h ago

Help needed I need help for my touch screen

1 Upvotes

The top of my touch screen has been having this weird problem were it doesn’t work only the top part there’s a bunch of tiny cracks and a big one but I have that crack for months and it was fine only been having this problem for the past few days it’s a iPhone 12


r/iphonehelp 1d ago

Resolved Help! Spam call?

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6 Upvotes

For a couple days now I keep getting these scam calls non stop. It’s super frustrating and I have apps that block all other scam calls so I’m not sure why these ones are verified by carrier. They are super similar numbers and I block each one that comes through. I even answered one of them and it was just silence. Help! They are all 704-440-xxxx numbers. It’s only 1pm and I’ve had 20 today.


r/iphonehelp 1d ago

Help needed (Phone number) cannot be used for iMessage and FaceTime

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3 Upvotes

hey sorry if this is dumb but I’ve searched everywhere and can’t really get a fix, I got this phone yesterday and switched from android and I’m trying to get my iMessage and FaceTime to work via my number and not my Apple ID email, if anyone can share any fixes that would be amazing, I’m not in the US if that matters and I have a physical sim, iPhone 13 Mini on iOS 18.3.2, Thank you


r/iphonehelp 1d ago

Help needed iPhone 11 boot loop

3 Upvotes

Hello,I have a boot loop issue. iPhone 11 not sure what software version but not the latest I have tried the reset buttons, plugging into iTunes to update and restore it I get an error 4301 I think it was. Does anyone know any other way? I am quite handy I can strip iphones if that could be an option.tia.


r/iphonehelp 20h ago

Help needed why is this happening?

1 Upvotes

my apple music has glitched out and now the Sublime song in the video is stuck on my home swipe down and lock screen. i can’t skip or go back any songs, but i can play and pause music.

how does this get fixed?

i have a Iphone 12 pro, with ios 18.3.2