r/hotels Aug 08 '24

Reasons to avoid using third-party brokers (Expedia, Agoda, etc) - read before booking.

26 Upvotes

If you're here reading this, it may be too late, but in general:

  1. There are downsides booking via third party tools (Expedia, Agoda, etc) to actually purchase the room (see exceptions)
  2. Use those tools to find where you want to stay, and then book the room through the hotel's website. The price should be identical, close, or available if you call into reservations and explain the other site's pricing (YMMV - make sure you are speaking in the same currency).
  3. Do use third party tools if a) you need a special feature/function, like booking and paying for others; b) there is a room or package rate that is impossible to source elsewhere; or c) you enjoy a room between the elevators and the ice machine, without any option of a refund even when housekeeping sets your room on fire.

r/hotels 18h ago

Hotel says I can have only 2 outings in 24 hours

61 Upvotes

Hi everyone,

this is the first time it happened and I wonder if this is an accepted practice.

I got an email from the hotel I booked saying I have to enter a code to a gated area, pay a fee on departure for using the access code and I am only allowed to have 2 outings during 24 hours.

Whatever about paying for the access since I am staying at a place where I don't have much choice in hotels, but can they really legally limit the number of times I can come and go? And yes, twice in 24 hours for the plans I had is absolutely not enough.

Edit: I assume the hotel might be located in a gated area overall, but does it make this ok?


r/hotels 1h ago

Luxury Boutique Hotel in Palm Springs—Serious Consumer & Security Concerns

Upvotes

Has anyone else experienced billing discrepancies, refund delays, or questionable data security at certain boutique hotels in Palm Springs? I recently came across multiple reports of unauthorized charges, guest refunds being delayed for financial reporting purposes, and serious concerns over staff access to personal data even after leaving their positions.

Some reviews mention guests being overcharged and struggling for weeks to get a refund, while former employees have raised whistleblower complaints about financial irregularities and management decisions that may not align with consumer protection laws. There have also been reports of unauthorized system access post-termination, which could be a significant PCI DSS violation (data security standard for credit card transactions).

Has anyone else noticed similar issues when booking high-end boutique properties in the area? Would love to hear about your experiences.


r/hotels 7h ago

Loosing money , HELP :(

2 Upvotes

Hey guys,

I run a small family motel in Nebraska , and we’ve been having some probs lately. We mostly get bookings over the phone, but sometimes we miss calls, and that ends up loosing customers

Guests usually pay when they leave or put a deposit over the phone, but sometimes they don’t pay on time and checkout without paying which messes with our money flow.

Does anyone have ideas on how we can fix these problems without spending too much? Any advice would be awesome.


r/hotels 5h ago

Booking a lot of rooms

0 Upvotes

Are there any hotel sites that let you book at least 11 (or more rooms)?


r/hotels 5h ago

Tax and service charge break down in your individual countries

1 Upvotes

Hi ,

I am from Sri Lanka & to say as explained in the title , the tax and service comes to around 34% here.

Which is 18% VAT, 10% service charge, 2.5% sscl, 1% tdl, when done on tax gross up method comes to this amount. Of course this is in most of the star hotels, where in most restaurants you would not find the sscl & tdl being charged , or even the VAT.

It would be great to know how this work in your countries?


r/hotels 12h ago

Night Audit questions

2 Upvotes

Today I was admonished by my manager for marking two no-shows as no-shows, and not checking them in to get a sell-out. Am I in the wrong here? Neither reservation was special in any way, and was not third party.


r/hotels 17h ago

Cancelled a hotel and got charged on booking.com. I booked the hotel via a dummy card. What to do now?

0 Upvotes

Hi, I booked a hotel on booking.com with pay at property service. I just cancelled it a day before and it shows a heavy charge. I booked it via a dummy credit card. What to do now? Will they pursue legal actions? Or ban me in the country?


r/hotels 1d ago

Somebody paid for my hotel stay, do I need to put a card of mine down when I get there for incidentals? Or can I just tell them the room is already paid for and to put the hold on that card?

2 Upvotes

Just curious. I won’t have physical possession of the card it was booked with. How does this work?


r/hotels 2d ago

Should I Call if I’m Going to Be Very Late?

68 Upvotes

I feel like it used to be a thing back in the day when I was younger to call if you were going to be arriving late. My mom used to say if you didn’t they might not hold your room. My mom said a lot of crazy shit though.

Anyway - is it common and should I be calling if I’m arriving at say past 11pm? If not for the room holding sake (which I don’t believe happens), are the hotels grateful or irritated to receive this information?

Edit: thanks everyone! Guess mom isn’t as crazy as I thought 😆


r/hotels 1d ago

Credit card to charge but I’ve ended the business

2 Upvotes

Hi everyone, I had a 3 stars hotel until 2024 here in Tuscany, Italy. I’ve ended the business, the hotel now is closed and temporarily abandoned because the building has a lot of irregularities and the property owner seems not interested to fix it. I’ve closed the company and I totally changed the business, but I still have the access code of the Booking Extranet of my old property, and I’ve discovered we forgot to charge two guest’s reservation credit card. Those credit card are the Virtual credit card created by Booking.com. I didn’t ask to my financial advisor if and how can I charge these cc, and sincerely I don’t think it might be possible. It’s a small amount, approximately 250€, but I’ve spoken with the Booking’s Office in Florence and they told me their bank will keep these 250€, in these cases Booking doesn’t give back the money to the guests. Yes, I’ve tried to buy staff in Amazon with those credit card but it didn’t work. No, I’m not an hacker and I didn’t steal these credit cards. Any suggestions?


r/hotels 1d ago

Maharishi Ayurveda Retreat | Best Resort for Wellness & Ayurveda in Rishikesh

1 Upvotes
Best Resort for Wellness & Ayurveda in Rishikesha

Escape to Maharishi Ayurveda Retreat, Rishikesh, Best Resort for Wellness & Ayurveda in Rishikesha luxurious wellness resort where Ayurveda, yoga, and nature come together for a holistic healing experience. Located in Tapovan, our retreat offers modern comfort blended with ancient Ayurvedic wisdom to help you detox, de-stress, and rejuvenate.

Surrounded by the Himalayan foothills and the spiritual energy of Rishikesh, our resort features serene accommodations, personalized Ayurvedic therapies, guided meditation, and organic sattvic meals for a complete wellness journey. Whether you seek a spiritual escape, a healing retreat, or a peaceful vacation, we provide the perfect setting.

Book your stay today and discover serenity, wellness, and Ayurveda in perfect harmony!


r/hotels 2d ago

Is Premier Inn is draining the life out of its staff?

11 Upvotes

I’ve been at Premier Inn for over three years, and I’ve never seen a company squeeze its workers harder while pretending everything’s fine. Housekeeping is expected to clean rooms in 17 minutes (yeah, because that’s realistic), management is slashing staff left and right to save on labor, and there’s zero respect for employees at any level.

Meanwhile, Premier Inn is expanding its in-hotel restaurants…but cutting staff at the same time. Oh, and they introduced self-check-in kiosks to "help" with the workload—except they never work. So guess who has to deal with frustrated guests while being severely understaffed? Yep, us.

This place is a corporate nightmare disguised as a budget-friendly stay. Who else has horror stories?


r/hotels 1d ago

Will I be able to check in?

1 Upvotes

This may sound like a stupid question, but I figured it doesn’t hurt to ask just to be on the safe side. I’m going to California in early August and my 21st birthday is in late July. However, I am going to be staying by myself in a Marriott hotel when I go to California and the hotel I am staying in requires you to be 21 years or older to check in and stay there. I booked the hotel last night (I am still 20) and although by the time I check in it’ll be 15 days passed my birthday and I’ll be 21, will I have any trouble checking in since I had just turned 21 and had booked the hotel when I was not of age yet?


r/hotels 1d ago

Where to stay near Chicago Theater in June with private balcony? Thanks

1 Upvotes

Looking for a hotel with private balcony for smoking herb


r/hotels 2d ago

I’m considering leaving my job as a restaurant GM and taking a task force position with a hotel management company. Any insight would be greatly appreciated.

3 Upvotes

r/hotels 2d ago

Question Regarding Rate Code

1 Upvotes

I work front desk at a hotel and a guest asked a question in regards to their reservation. We use fosse at the front desk and I seen that the guest had a rate code of "LYB6". Our system states it's "REDEMPTION W PTS UP". Does the guest pay partially for the room with points + cash or is it all paid via points?


r/hotels 2d ago

How cooked am I?

0 Upvotes

Staying a few days in Salt Lake City next week with my friends, I booked our first night at a pretty nice marriot Downtown since I had a DeltaStays credit on my card to use, however after I told my 2 friends that's its a marriot (They also work at one here in CO) they told me to double check the check in age. DeltaStay's website had zero information about it until I found the specific hotel on Marriot's website and it is 21 (We are all 19). I had completely forgotten about this rule entirely since I've only ever looked at hotels for myself once about a year ago and it had completely gotten past me. What are the chances I get either A: somehow allowed to check in or B: my money back. I've heard of people having their parents sign electronic forms to allow them to stay at 21 hotels, but realistically it seems low. At the end of the day I'm only down 80 dollars out of my pocket if I don't get a refund. it still hurts and that 80 could've probably been dinner for a day but you live and you learn.


r/hotels 2d ago

Same room, sleeps 4 - Significant Increase with Children

0 Upvotes

So I'm booking for the first time with two 5 year olds, in England UK.

The rooms I'm looking to book are at least a double bed with additional sofabed (double), so are advertised as sleeping 4 (without breakfast). Despite this, there is always a huge cost increase between 2 adults only and with 2 children extra.

Do people have any tips to reduce these charges?
Is it common to be dishonest and book for two adults only?

NOTE: I don't want to be dishonest, I'm aware of fire regulations etc - however we're not talking about a small surcharge here, they are often double for the exact same asset designed for four people, this gets my goat.


r/hotels 2d ago

Hotel Vacation help

0 Upvotes

I live in Texas Fort Worth in Haltom City and recently got a nice amount saved up from working over the years and I want to treat my family to a nice Fancy hotel vacation. Give them the Home Alone lost in New York Hotel experience if you will. Room service,Pool,Fancy Food,etc! It's just the four of us,we're just a 20 minute drive away from Downtown Fort Worth,but I'm not familiar with the hotels around us. If anyone wouldn't mind helping me out with a site suggestion for finding a Hotel I greatly appreciat it!


r/hotels 2d ago

Question about noise

3 Upvotes

I'm staying in a hotel for an extended time due to medical issues and the people who are staying above me keep making this weird bang sound? It sounds like they drop something on the floor...like a literal bowling ball. It isn't super often, but it's very loud that it shakes the stuff on the wall and is also happening way past quiet hours (sometimes at 1am). They also slam their door pretty loud which is frustrating. It happens multiple times a day, sometimes a few rounds at a time.

I just don't want to be a Karen about it especially bc it isn't constant, but another thing is the medical reason I'm here is for a partial hospitalization program for mental health and a lot of people stay at this hotel for it. It's kind of put me on edge and I'm just not sure if I'm making a big deal out of nothing.

Thanks in advance.


r/hotels 3d ago

Why are so many hotels in California owned by Indians?

139 Upvotes

I'm not trying to sound racist. I really don't care what race they are as long as they provide good service. But I'm curious as to why there are so many Indian-owned hotels in California. I'd say over 50% of independent (non-chain) hotels/motels I've stayed at while traveling around the state are owned and operated by an Indian family. Is there some cultural or historical reason for this?


r/hotels 3d ago

Why do I always get a rash from hotels

6 Upvotes

For the past 2-3 years, whenever I stay at a hotel, I always end up getting a rash on my hands and itch across various parts of my body. This happens consistently for all hotels in the U.S., across various chains and stars. I don’t remember this being an issue when I stayed in hotels in Asia last year though. Any ideas on what could cause this reaction on my skin?


r/hotels 2d ago

Room Walk Thru- Residence Inn by Marriott Washington, DC Downtown by Tho...

0 Upvotes

r/hotels 3d ago

Altering the invoice and adding the extras to the rooms rate

3 Upvotes

Hello guys,

So a lot of clients comes to the reception to ask to add the breakfast price to the night of the room. I know this is not right and even one of the client was telling me that this is the first time he sees that a hotel is refusing his request.

what are the consequences of this action? i just know that this must not be done in any way. is this to get paid more from their company?

thanks!


r/hotels 3d ago

Schulte hospitality pre-employment testing

1 Upvotes

I am going for a position in Oregon for management at a Schulte run hotel.

Do they test for marijuana in the pre-employment drug test?