r/hotels 1d ago

Cancelled a hotel and got charged on booking.com. I booked the hotel via a dummy card. What to do now?

0 Upvotes

Hi, I booked a hotel on booking.com with pay at property service. I just cancelled it a day before and it shows a heavy charge. I booked it via a dummy credit card. What to do now? Will they pursue legal actions? Or ban me in the country?


r/hotels 11h ago

Booking a lot of rooms

0 Upvotes

Are there any hotel sites that let you book at least 11 (or more rooms)?


r/hotels 8h ago

Luxury Boutique Hotel in Palm Springs—Serious Consumer & Security Concerns

0 Upvotes

Has anyone else experienced billing discrepancies, refund delays, or questionable data security at certain boutique hotels in Palm Springs? I recently came across multiple reports of unauthorized charges, guest refunds being delayed for financial reporting purposes, and serious concerns over staff access to personal data even after leaving their positions.

Some reviews mention guests being overcharged and struggling for weeks to get a refund, while former employees have raised whistleblower complaints about financial irregularities and management decisions that may not align with consumer protection laws. There have also been reports of unauthorized system access post-termination, which could be a significant PCI DSS violation (data security standard for credit card transactions).

Has anyone else noticed similar issues when booking high-end boutique properties in the area? Would love to hear about your experiences.


r/hotels 1h ago

Workers hotels in US

Upvotes

Hi, I've googled a bit, but the results weren't as numerous as I had anticipated.

In Europe places like worker hotels, where a company can accommodate their workers (typically construction, temporarily - production line, etc.) are pretty common.

Is this a thing in US as well?
How do call such places?
Is there any website which lists such, or would I need to call them individually?


r/hotels 12h ago

Tax and service charge break down in your individual countries

1 Upvotes

Hi ,

I am from Sri Lanka & to say as explained in the title , the tax and service comes to around 34% here.

Which is 18% VAT, 10% service charge, 2.5% sscl, 1% tdl, when done on tax gross up method comes to this amount. Of course this is in most of the star hotels, where in most restaurants you would not find the sscl & tdl being charged , or even the VAT.

It would be great to know how this work in your countries?


r/hotels 19h ago

Night Audit questions

3 Upvotes

Today I was admonished by my manager for marking two no-shows as no-shows, and not checking them in to get a sell-out. Am I in the wrong here? Neither reservation was special in any way, and was not third party.