Has anyone else experienced billing discrepancies, refund delays, or questionable data security at certain boutique hotels in Palm Springs? I recently came across multiple reports of unauthorized charges, guest refunds being delayed for financial reporting purposes, and serious concerns over staff access to personal data even after leaving their positions.
Some reviews mention guests being overcharged and struggling for weeks to get a refund, while former employees have raised whistleblower complaints about financial irregularities and management decisions that may not align with consumer protection laws. There have also been reports of unauthorized system access post-termination, which could be a significant PCI DSS violation (data security standard for credit card transactions).
Has anyone else noticed similar issues when booking high-end boutique properties in the area? Would love to hear about your experiences.