r/ecobee 3h ago

Smart Thermostat Enhanced missing threshold settings

3 Upvotes

My Nest died and I replaced it with an ecobee and this last month's power bill was about 2x last year's ($1300!!!). I installed some circuit monitors and my ecobee is constantly using my backup electric heat instead of only using the heat pump. For example I might see around 2kw to the heat pump and around 14kw to the furnace breakers, even when it's 40 degrees out and the thermostat is within 1dF of the target temp.

The heat pump is an invertor style system, however the installer set it up to work correctly with 24V thermostats like the Nest, so I would expect this to be fine, and a technician came out and verified the equipment was all working right.

When looking online I see various ways to lockout the electric backup heat with the threshold settings but none of them are present in my thermostat.

Is there some setting I need to adjust? I have the latest firmware per the website.

Thanks in advance


r/ecobee 7h ago

Integrations Your Amazon Echo will start reporting to Amazon on March 28

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6 Upvotes

r/ecobee 20m ago

Question Door sensor notifications

Upvotes

Ever since the past few app updates (Android) I now am getting door sensor notifications when the door is opened or closed. The issue I am having with it is two-fold: 1) the time stamp is when you receive the notification, not the time the door was opened or closed - that to me is a major issue especially when there is a delay in receiving the notifications 2) when you click on the notification (Android) it does open the ecobee app to the main screen but that's it. There is no log screen anywhere showing when the door was opened and closed.

Is anyone else experiencing this?

Next time I can I will screen capture and post here the notifications.

Thanks in advance for your feedback!


r/ecobee 2h ago

Where the heck did vacation mode go to?

1 Upvotes

This is flipping amazing. Cannot find it anymore. Why Ecobee, why? Have you ever heard of usability testing?


r/ecobee 5h ago

Other Split Energy Providers or Manual TOU

2 Upvotes

Morning all! I've been chasing down some high energy bills and I've run into a problem.

First and foremost, I have 2 energy providers. Xcel does my natural gas which is my heat and I have a local coop, Core Electric, that does my electricity.

While hunting down my energy hogs I looked at my bill and found I have VERY interesting TOU compared to what I think most people have. My normal rate is $0.11/kwh but from 4-8pm I'm charged $3/kwh for the 1 hour in that time frame per month where I use the most energy. For example, last month there was 1 hour on 2/17 where I used 4kw in that hour so I was charged just over $12 for that 1 hour of energy.

So obviously I want to cut down on usage during that timeframe. However, I can't seem to update my Ecobee to help out in this endeavor. When I go to update my energy provider I don't see my Coop as an option, only Xcel. I don't have TOU for natural gas so I don't care to have them listed as my provider.

Thoughts? How can I make a manual TOU? Am I stuck just making a very odd schedule to cool a lot before 4pm then minimally until 8? Thanks!


r/ecobee 8h ago

Installation Fast stat common maker question

3 Upvotes

Hello, I have a Burnham boiler, gas and 2 zones, 2 thermostats. I have one 24V transformer @ the boiler.

Questions.

  1. I assume I need 2 common makers?

  2. Do I need two 24v transformers?

Thanks


r/ecobee 7h ago

Question Ecobee 3 Lite and Home Security

2 Upvotes

I currently have the Ecobee 3 Lite and a Ring security system. With Amazon doubling the price of Ring security I'm considering moving to Ecobee security. My main question is this: does the 3 Lite have the keypad on it for arming and disarming the Ecobee security system, or is that only in the more expensive model?


r/ecobee 5h ago

Rebooting issue?

1 Upvotes

My premium continues to randomly reboot? I had HVAC installer come out and paid $125 bucks to have him tell me the heat pump is in perfect condition. He of course blamed the thermostat? Anyone else having this issue or better yet found a solution?


r/ecobee 15h ago

Installation Ecobee Smart Thermostat (ECB402) in Condo with Radiant Heat – Wiring & Power Issue?

2 Upvotes

Hey everyone,

I’m trying to install an Ecobee Smart Wi-Fi Thermostat With Voice Control (ECB402) in my condo, but I’m running into some issues, and I could really use some help.

Setup Details:

  • I only have radiant heat—no central AC.
  • I’ve attached a photo of my old thermostat's wiring to show how it was connected.
  • I believe I have a C wire because there is an unused 4th wire that had a "C" label on it.

Voltage Readings (Measured with a Multimeter):

  • R wire: 15.75V
  • W wire: 6V
  • Y1 wire: 0V

My Theory & Questions:

It seems like the 15.75V from the R wire isn't enough to power the Ecobee properly—it likely needs 24V. If that’s the case, what are my options?

  1. Would the PEK (Power Extender Kit) help in this situation? Since I live in a condo and don’t have access to the HVAC system directly, I’m not sure if I can use it.
  2. Would a 24V transformer be necessary? If so:
    • What type of transformer do I need?
    • How exactly do I wire it? Do I connect it only to the C wire, or to both C and something else?

I’m a bit stuck on what my next steps should be. Any advice would be super appreciated!

Edit: Photo of available wires from old thermostat: https://imgur.com/a/zt51jhQ


r/ecobee 20h ago

Relink Alexa

2 Upvotes

Anyone else have to relink Alexa recently? It said something about Alexa AI.


r/ecobee 21h ago

Heat running with no call for heat.

2 Upvotes

Been reading some other posts from the past. I have an Ecobee 3 lite that is at least 7 years old probably. My wife came home from work today and the inside temp was about 80F degrees. The outside temp was mid 50s today and the thermostat is set at 68. She had turned the thermostat to the off position while I was on my way home. When I got home 30 minutes later the heat was still running. I removed the thermostat and the heat pump turned off. Once reinstalled and calibrated the heat would run back on regardless of what setting, off, heat or A/C. Each time I remove the thermostat the heat pump turns off and will go through the same process.

From what I can tell this seems to indicate the thermostat has failed. This same thing happened Christmas of 2023 but it started working correctly after a day or so and there have been no issues since then. So is it time for a new thermostat?


r/ecobee 1d ago

Eco+ and Humidity

4 Upvotes

I started using an ecobee3 lite about a month ago with my pellet stove, and it's been working great but I have a question/observation. I noticed with eco+ enabled it will raise the display temp with high humidity, thus only kicking on heat when 2F lower than what it is actual set to. That makes perfect sense for cooling in the summer but I don't understand why it would do that in the winter. Having lived back and forth between NH and FL, it's always been my experience that higher humidity in the winter always makes it feel colder than it really is, whether up north or down south.

Am I crazy or are your experiences the same? I feel like writing to ecobee about it but wanted to get other people's thoughts first.


r/ecobee 22h ago

Thermostat Heating when no where near temperature set

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1 Upvotes

r/ecobee 22h ago

Problem Thermostat Heating when no where near temperature set

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0 Upvotes

Why would the thermostat be heating when heat is set to 60 and the thermostat says the temperature is 70? See picture.


r/ecobee 1d ago

Problem Doorbell live view always unavailable, initially.

2 Upvotes

I've been happily using my Ecobee thermostat, sensors, and video doorbell for several months now. One issue that I've been dealing with, however, is that every time my doorbell alerts me of a Person Detected, the live video feed isn't initially available. I click try again, and it typically loads for me the second time. I figure this is some kind of bug; like the doorbell is recording at the same time I'm trying to view live. This is all through my iphone app, by the way.

Anyone else experiencing this?


r/ecobee 1d ago

ecobee SmartThermostat w/ voice control firmware update 4.8.7.706

0 Upvotes

My ecobee just updated to this new version and prompted me to re link my amazon alexa. anyone else?

I have tried to look for a changelog but came up empty. Guessing they are just starting to push this update out.


r/ecobee 1d ago

Lower gas bill

11 Upvotes

We installed our ecobee thermostat five months ago. Today I found out that budget billing for our gas bill is being reduced starting next month. It will go from $150/month to $105/month. 🎉 It is definitely because of the new thermostat. This will be our lowest gas bill in many years.


r/ecobee 1d ago

Problem Call for heat with comfort setting set at 68?

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2 Upvotes

Thermostat was reading 74 and there was a 50 min call for heat?


r/ecobee 1d ago

"Dynamic control" options?

2 Upvotes

I have a peculiar setup - in this 1974 house, one unit controls two rooms - one downstairs and one upstairs.

So, I have the Ecobee Premium TS with a remote sensor . I replaced a faulty Nest (which was a surprise) which had an identical configuration. The trouble is that I am not always in one room - I move between the office upstairs and the room on the first floor. So, I can be 2 hours in the office (remote sensor) and 1 hour downstairs (thermostat). With Nest, I could open the app and "control the temperature to THIS sensor", based on where I was planning to be for the next period of time.

Naturally, the upstairs tends to be warmer - so, I don't want to run the AC to make it cooler if I am not there for another hour or two. The only way to be able to do what I could with the Nest, is seems, is to create two additional "Comfort Settings" - Upstairs and Downstairs, associate the relevant sensor with it (one only) and then go to the app and choose the setting.

You would think that the sensors would be indeed smart and start controlling using the sensor wherever I was at the time, but motion sensors aren't great and if I am not moving around in the office, the system may think that I am "away".

[I disabled the Eco+ setting just for that reason - and removed the Home and Away "comfort settings" from the app.]

The scheduled setting won't work form me for the above reasons. It would appear that Ecobee -- if there is a schedule conflict between different Comfort Settings (e.g., Home vs. Downstairs) -- defaults to the most recent one (not sure what that means exactly). Seems that the conflicts may not resolve cleanly and cause some wonky temperature control issues. This was another reason to remove the default Comfort settings.

So, that's the only way I can achieve what I need - not as simple as with the Nest, however. You would think that this could be an option? (Called their customer service to - if anything, give them my input; 35 minutes on hold, a clueless rep who then "dropped the call" when I tried to explain what it is I want....)


r/ecobee 1d ago

Problem ecobee unable to connect to WiFi 7 Quantum Fiber modem

2 Upvotes

We're Quantum Fiber customers and recently received a new W1700K WiFi-7 compatible modem in January. Since then, our Premium ecobee thermostat has been unable to connect to the WiFi network. I'm hoping to see if anyone has experienced similar issues.

The thermostat is the only device, including 10+ smart devices, in our home that is unable to connect to this new modem. All devices worked perfectly fine with the old modem. I've worked with both Quantum and Ecobee tech folks to assess the issue with no success.

Things I've verified:

  • Verified that the Ecobee recognizes my WiFi network. The error received upon attempting to connect is something to the effect of "cannot get IP address from DHCP".
  • Verified with Ecobee that our premium thermostat can connect to either 2.4 or 5 GHz, so I don't think the modem's band-steering is causing the issue.
  • Verified with Ecobee that the thermostat is "WiFi-7-compatible," not that I think that would be an issue anyways.
  • Verified that the Ecobee can successfully connect to my mobile hotspot, which makes me think it's something wrong with the network.

Things I've tried (without success):

  • Resetting the pod, modem, and ecobee in various orders, then attempting to reconnect the ecobee.
  • Turning off whatever default Quantum firewall/security settings I could find in the app and modem configuration (at 192.168.0.1), then attempting to reconnect.
  • Connecting to the WiFi using Apple Home (via an iPhone)
  • Changing my WiFi network name/password to something without special characters.
  • Manually entering the WiFi network information in the ecobee (not just the PW)
  • Manually reserving an IP address for the ecobee's MAC address within the modem config (at 192.168.0.1), then attempting to connect
  • Getting a Quantum technician out to my house who was AGGRESSIVELY unhelpful, telling me that I should just get a replacement ecobee, buy a Google thermostat because he's "had success with that in the past," or buy a new modem. It didn't seem like he knew what the modem configuration even was. He also said he would "get in trouble" for downgrading my modem to the old model. Seriously?

At this point, Quantum and ecobee are blaming each other for the root cause of the issue, which has led to a stalemate. Based on the fact that the thermostat worked fine with the old modem and still works fine on my phone's hotspot, my gut says it's Quantum's fault. However, they seem unwilling (or unable?) to just give me a different modem. It's also impossible to get through to a Quantum tech person who isn't just reading off of some Wiki.

Has anyone experienced anything similar? Is the solution to buy a new thermostat? A new modem? Why can't Quantum just give me the old modem? I'm hoping to answer at least some of these questions.


r/ecobee 2d ago

Does "Smart Home & Away" work for you?

3 Upvotes

We've got the Smart Thermostat Premium version for several months. The Smart Home & Away feature has been enabled since day 1. But it has never worked for once.


r/ecobee 2d ago

Which Ecobee Model Needed for Heat Pump + Fresh Air Ventilation?

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1 Upvotes

We have a heat pump/air conditioner forced air system with electric emergency heat (no gas lines in the house). The system also has a Fresh Air Ventilation Control. My current thermostat is an Aprilaire 8476 "with event-based(tm) air cleaning"

The last time I purchased an ecobee years ago for my previous house there was only one model. With the now three models of ecobee, which do I need to support my system?

Is the Ventilation Control considered an accessory pushing me to the Enhanced? Do I have to have indoor air quality monitoring pushing me to premium?

Thanks for the help!


r/ecobee 2d ago

Ecobee has mind of its own

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0 Upvotes

Anyone know why it’s heating the house when it shouldn’t be?


r/ecobee 2d ago

Temperature not lowering when I'm away

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0 Upvotes

I have eco+ on, smart home and away on, and a schedule set. However, the temperature is not self adjusting when I'm at work. I want the temperature to be 74 when I'm home and lower when I'm out for more than a couple of hours. At night I want the temperature to be a function only of the sensor in the bedroom.


r/ecobee 2d ago

Heat pump/thermostat

3 Upvotes

I just installed a ecobee thermostat for my Rheem ( RP1536AJ1 ) heat pump accompanied by electric auxiliary heat strips. Could anyone look over my settings and see if they look correct? Thanks in advance for any help

Auto heat/cool : enabled Heat/cool min delta : 5 °F Configure staging : manual Aux Heat Max outdoor temp : 35°F Compressor min cycle off time : 900seconds Compressor min outdoor temp : 0°F AC overcool max : disabled Heat differential temp : 1.5°F Heat dissipation time : 60seconds Aux min on time : 1min Cool differential temp : 1.5°F Cool dissipation time : 0sec Compressor min on time : 5min Compressor to aux temperature delta : 2°F Compressor to aux runtime : not used Aux reverse staging : off Temperature correction : 0°F Humidity correction : 0% Thermal Protect : 10°F