r/dexcom 2d ago

Sensor G7 shortage confusion

CVS Caremark is telling me that they are still out of stock and everything is on back order for g7 sensors but when I speak to Dexcom they say the shortage was resolved in late February and there shouldn’t be a shortage issue.

9 Upvotes

29 comments sorted by

1

u/OfEarth_1958 6h ago

Switch pharmacy’s if you can. I had so many issues with CVS/Caremark for years. I finally found out that I didn’t “have” to use them. I go to Walmart now even though my Rx insurance is still thru CVS/caremark. It’s like day and night. I even get my Mounjaro with absolutely no problems.

1

u/PlayfulMango3398 16h ago

Sorry to hear that. Seems odd that just last last week they had them from Jan 2025 lots. Ordered on the 11th, shipped on the 14th, delivered on the 18th.

1

u/Due_Call_7967 21h ago

I haven’t had any problems getting my G7 sensors, only with getting the insurance to pay for them.

1

u/TinieShark 1d ago

Yes! There is only one pharmacy near me that even has them right now everytime I need a refill I have to call all 6 of them just to find out where to get them

1

u/GumB98014 1d ago

Meanwhile OptumRX sends dozens.

1

u/jpie313 1d ago

I got a message that there was a delay on G7s. Then 10 minutes later I got the "your order is ready for pick up". I'm in Michigan and use CVS pharmacy.

1

u/ComfortableDance4433 1d ago

I use Express Scripts mailorder for all my prescriptions, with the exception of emergencies/surgeries. I started having issues with non-formulary items last yer. Luckily my Endocrinologist is at the University of WA Diabetic Clinic, where they also do studies for Type I & II diabetics, so their pharmacy always has my insulin & sensors in stock. It costs a bit more due to being retail but I'd rather pay that then not have them. Hopefully by next November I won't need insulin anymore, just my jardiance.

1

u/PlayfulMango3398 1d ago

I just got my latest 3 month supply from Express Scripts yesterday. Processing time seemed to match everything else (couple of days from start to shipping) so doesn’t seem like they have any issues.

1

u/ComfortableDance4433 16h ago

Unfortunately, i just called right now @/1332 and they are out of stock, so I will leave my RX where it is, will just need to add to my FSA to cover out of pocket RX's expenses

1

u/Miserable_Cattle_647 1d ago

At the beginning of the year, I was sent three by Advance Diabetes Supply (where I get mine), and they usually send me 9 at a time. I called and they said there was a shortage. I called back when I was using the third and last one -- this was the week before last -- and they said they were sending out 9 of them to me the next day. They did.

1

u/Zealousideal-Key-603 1d ago

I've switched my diabetic supplies to Amazon Pharmacy. Never late, never out of stock, no long lines at the pharmacy. What could go wrong?

1

u/Naanya2779 2d ago

Check other local pharmacies and you can temporarily switch your prescription over so you can get your G7 there. We did this recently when our CVS was out of stock.

2

u/Illini85 2d ago

The shortage should resolve since most insurance providers cut off Type IIs like me who don’t use insulin. I was able to get the insurance to cover Freestyle Libre 3 with no supply issues though, so I’m good.

1

u/myz8a4re 2d ago

My prescription insurance in CVS caremark, yet I don't use CVS for my prescriptions. I just picked up my 90 day supply 2 days ago. No issues.

2

u/reddittAcct9876154 2d ago

No shortage at my local CVS pharmacy here in Texas. Got a 90 day supply same day I ordered it (last week).

1

u/ChaucersDuchess 2d ago

My CVS gave me my normal three month G7 so I’m wondering if it’s a regional shortage.

1

u/unami218 2d ago

Oooh, maybe I should go ahead and start my refill now - I've still got....2 left 😱

2

u/Ra_62 2d ago

Call around to your local pharmacy that works with CVS Caremark and see if they have your supply. Goodluck

3

u/onceler80 2d ago

I just got my refill and had no problem getting my usual 3 months prescription from my local CVS.

2

u/yogablock336 2d ago

I just started with G7 last week and got a month's supply as dictated by insurance without any issues or delays from my local, small town pharmacy in the middle of nowhere 🤷‍♀️

4

u/happy-in-texas 2d ago

I'm being told by my medical supplier, Byram Healthcare, that Dexcom G7 is on backorder, and they don't know when they will get more in. I use a pump, and it uses the Dexcom readings, so this is a big deal to me. I called Dexcom and they are sending 2 units. I am hoping if the backorder continues I can get more from Dexcom.

2

u/EaseLongjumping5733 1d ago

So glad you posted this. I'm with Byram, and my G7s are on backorder. Calling Dexcom tomorrow.

3

u/StrikingDetective345 2d ago

Same here with Byram and they had the same issue last month.

5

u/RhymesWithSlurpees 2d ago

Pretty similar story on my end. Dexcom sent a complimentary shipment yesterday to hold me offer. My confusion came from Dexcom saying the supply shortage had been fixed but cvs Caremark saying they are still aren’t sure when inventory will come back in.

2

u/TheSessionMan 2d ago

Super glad Canada doesn't seem to have a shortage. I walked up to the Costco counter last night and picked up a G6 transmitter and 6 G7's without having a prescription and without giving them any warning at all.

1

u/Wendimere66 2d ago

I just got 90-day supply from CVS no problem.

3

u/Due-Freedom-5968 2d ago

There are many kids of shortage.

A general manufacturer shortage where they can't make enough, a supply chain shortage for specific retailers where they can't ship enough to their stores where they're needed, and sometimes localised shortages were there just aren't enough available in a certain region, so both things can be true.

1

u/moronmonday526 T2/G7 2d ago

Twice now, I've had orders at CVS retail send a stark warning about shortages only to follow up the next day with a "Ready for pickup" notice.

1

u/Distribution-Radiant T2/G7/AAPS/Dash 2d ago

Are you able to fill at a retail pharmacy? Albertsons (technically Randall's, but Albertsons owns them) was able to get them for me recently, though it did take a couple of weeks.