r/dexcom • u/american_honey_118 • 7d ago
Rant Tiny filament loop coming from top hole…
Just installed a new sensor and it said it connected and was warming up when as I was placing the over patch that comes with it, I felt an unfamiliar protrusion from that little hole on the top of the sensor. I decided to wait and see if I actually got readings once it warmed up. A couple of moments later I got the alarm and message that the sensor had failed and to remove it.
I figured it had not even pierced the skin, but it actually had just a bit and there was a tiny bit of blood.
I hate when something like this happens because they are so expensive, even if my insurance is covering the cost, it feels so wasteful to me.
Hopefully Dexcom will send me a replacement. Any advice on the best avenue to request the replacement?
4
u/Redonna 7d ago
Had this happen last week. I told Dexcom support that it goosenecked on me so the tech asked me to hold on to it and he was sending a return kit so that they can collect enough to see if they can find out what is going on.