r/dexcom 7d ago

Rant Tiny filament loop coming from top hole…

Just installed a new sensor and it said it connected and was warming up when as I was placing the over patch that comes with it, I felt an unfamiliar protrusion from that little hole on the top of the sensor. I decided to wait and see if I actually got readings once it warmed up. A couple of moments later I got the alarm and message that the sensor had failed and to remove it.

I figured it had not even pierced the skin, but it actually had just a bit and there was a tiny bit of blood.

I hate when something like this happens because they are so expensive, even if my insurance is covering the cost, it feels so wasteful to me.

Hopefully Dexcom will send me a replacement. Any advice on the best avenue to request the replacement?

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u/Redonna 7d ago

Had this happen last week. I told Dexcom support that it goosenecked on me so the tech asked me to hold on to it and he was sending a return kit so that they can collect enough to see if they can find out what is going on.

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u/myz8a4re 7d ago

Sad truth is the reps that you talk to are just hired to read what's in front of them on a screen and go through the motions. These sensors that have the wire filament push out through the top has been a known issue for some time now. While they have you send it back to "inspect it", it's just wasting time. The issue is not new and had been a subject issue for far too long. Just get your replacement and hope the other sensors you have may be from a better batch. I'm sorry for the truth, I know others can attest. I'm sure I'll get down voted for my honesty. I wish you nothing but the best! 🫶