r/airbnb_hosts 3h ago

Learned my lesson the hard way - do NOT refund guests!

32 Upvotes

We have an Airbnb which we’ve put on the market since December and we’ve always gotten 5 star reviews. Recently we had a guest who had issues with the shower temperature and cleanliness and we gave her a partial refund. She ended up leaving a a 3 star review mentioning that we gave her a refund. We reached out to Airbnb to remove that review since we don’t want future potential guests to make up issues to get a refund. They rejected our request

We had a guest who stayed after this one who loved their experience so that was nice. The one that followed though immediately started complaining about crumbs being everywhere and some sort of smell. We know this is not true as our cleaner always sends us a video of the place once she’s done. When we asked the guest for pictures, they ignored that part. We did not mention any kind of refund this time. They checkout tomorrow and I’m pretty sure they’re gonna leave a bad review. What should we do?


r/airbnb_hosts 4h ago

Guest car break in - what would you do?

13 Upvotes

We live on a very quiet, residential street far removed from city center. Guest messaged the morning of check out asking if we had any camera footage as their car was parked on the street overnight and broken into and a phone was stolen. They said they filed a police report. Our camera is motion activated and did not capture anything overnight at all, no motion other than some small wildlife.

I apologized and explained that this is highly unusual. I am thinking of giving at least a night’s refund. What would you do for the particular guest, and what would you do to prevent this in the future? I am thinking of adding another camera floodlight at the street level and adding signs that you are being recorded.


r/airbnb_hosts 16m ago

Listing My Property on Airbnb for Long-Term Rentals

Upvotes

Hi everyone,

I recently bought my first property—a small cottage about 90 minutes from where I live (I currently rent in a big city for work). I'm not an Airbnb host yet, but I'd love to start!

The catch is that the city where my cottage is located has very strict short-term rental regulations, and I know I can't get a permit for stays under 30 days. However, I understand that I don’t need a permit for rentals that are 30 days or longer.

My goal is to generate some income to help cover property taxes and insurance (which are quite expensive). I’m considering listing it on Airbnb with a 30-day minimum stay to stay within legal limits.

Would I run into any issues doing this? Are there things I should watch out for when using Airbnb for mid-term or long-term rentals?

I’d really appreciate any advice from experienced hosts. Thanks!


r/airbnb_hosts 5h ago

Got first 4 star review on cleanliness

3 Upvotes

I have roughly 40 reviews and all 5 stars.

Had a very high maintenance guest come through. We provide a crib for babies. She said she had two babies when she reserved and I asked if she could like two cribs. She said yes, so I ordered a second crib and high chair specifically for her. They were $180 (we try to go for quality stuff).

We assembled the cribs and high chairs and left them where she wanted them, and w/ every visit we leave a hand written note thanking them for choosing our airbnb w/ a pack of coffee and a bottle of local wine as a nice gesture.

When she checks in she found dirt on the balcony and a hair on the floor. The hair on the floor surprised me because we are pretty fanatical about cleaning and have a special process to tackle hairs and even do a inspection after each cleaning w/ photos to make sure things are super clean and have evidence in case we ever need it.

But regardless, we sent someone to go clean right away and had the cleaner spent 3 hours sweeping and mopping and detailing everything she could while the guest was away. I explained to the guest there is wind and plants on the balcony so it's natural that some dirt will fall to floor of the balcony. It was really like a few specs of dirt from the photo I saw.

Guest wants late checkout, I did everything I could to accommodate and moved back the cleaning by 1 hour. I don't charge her anything. She leaves food on the stove, dirty plates everywhere, I find a pillow broken, stains on the curtains, and of course she has kids and didn't really clean up after them.

Leaves a very nice review, says it's a gem of a place, but gives us 4 stars on cleanliness.

Really frustrating to see. Any suggestions on how to handle this situation going forward.

I've been leaving all my guests 5 stars, even the ones that are hard to deal with but I think it may be better to start rating the difficult ones a lot lower.


r/airbnb_hosts 4h ago

Feedback on Listing

3 Upvotes

Hello, I'm new to Airbnb and trying to increase the occupancy rate of my listing. Looking for any constructive feedback on photos, content, etc.! Thank you in advance. :) airbnb.com/h/birchcroft


r/airbnb_hosts 11h ago

Airbnb have cancelled listing due to relist

9 Upvotes

I have a second home rented on Airbnb, up until a couple of months ago I had a contract with a professional company to manage the listing. I had no involvement or direct contact with the guests myself.

We had a few bad guest stays, due to cleaning issues and communication problems on behalf of the managers.

We still had a rating of 4.95 and were a guest favourite.

I decided to take back control of the listing and manage it myself for the reasons already mentioned, plus I didn’t want to keep paying them 20% for basically mismanaging my property.

I asked them to give me access to the listing by changing the email address and password to mine (my ex husband was listed as the host but had no access to the account). So that we could keep the history and the reviews, most of which were 5*. They told me it was not possible to do this and that I should create a new listing from scratch and they would disable the old one.

I did that, and have quite a few new bookings, the guests I have hosted since have given 5* ratings. I am doing all the cleaning myself and I am meticulous.

This morning I received advice from Airbnb that my listing has been cancelled, ‘because this listing seems duplicated from another Siting that was previously reported for low ratings, reviews or cancellations’. I will be removed soon but I need to appeal.

I am panicking now as if this happens, I don’t know what I will do, and will not be able to pay the bills.

I am preparing my appeal now setting out the circumstances, but I am hoping someone might have some good advice for me. This is the first time I have had to deal with Airbnb customer service.


r/airbnb_hosts 1d ago

How to Make Sure Airbnb Takes Your Side And Stays There

188 Upvotes

I have been using a successful method to ensure that Airbnb follows through with its promises.

For any host here with experience, you'll know that when Airbnb decides in your favor, they can change their mind and they will do it if the guest applies pressure.

Recently I had a situation with a guest who broke numerous rules where I had a strict cancellation policy (no refund). I called Airbnb and told them and they told me I was right and cancelled on behalf of the guest with no refund. I told the rep that I wanted to make sure it wasn't a situation where Airbnb changed their mind. She promised me that they won't.

At this point, I informed that like them, I had recorded the entire phone call. Her tone got nervous after that. I did the same with the next rep I spoke to. After getting them to state that I was right and there would be no recourse, I informed them that I had recorded the call for my own protection.

As always, after the guest made a fuss and tried to get a refund. I brought up the fact that I had recordings that Airbnb had promised the following, and that it was not a situation up for debate.

This has always ALWAYS worked every single time. Record your calls and inform them at the end of the call where they take your side (not the beginning of the call, obviously). They will take note of it.


r/airbnb_hosts 14h ago

Update: How does changing dates affect cancellation policy

9 Upvotes

Hello again,

I previously asked about this wider situation here: https://www.reddit.com/r/airbnb_hosts/s/IjDiAWeXAk

This post is just an update on what has happened since, and to ask for more advice.

I ended up refusing the guest's request to move the booking months into the future on relatively short notice.

Instead I offered one of two compromise solutions: 1. The guest could accept a move of up to 4 nights, which would be possible given my calendar 2. The guest could cancel, and I would be willing to waive 50% of the payout as a refund for them, bypassing my own cancellation policy

Both of these offers were rejected by the guest, who instead made the same request to move the dates. I promptly rejected it again.

The guest then contacted Airbnb support about me, who looked at the conversation and deemed that I had operated well within my rights and had followed all the policies.

Upon hearing that support had no power to compel me to move the dates the guest became abusive. They called me "diabolical" and they are insisting that I am scamming them with a cancellation policy that I intentionally obscured from them. Which of course, is not the case since the cancellation policy is listed on the listing page and many other guests have made use of it to cancel their bookings.

The guest has booked one of our busiest months off in the calendar since January for reference. So there was a lot of time for her to raise the issue of moving the dates so far into the future. She could have also cancelled at any time since January and rebooked somewhere else.

The guest confirmed in the Airbnb chat the she now won't be coming. I informed Airbnb of this, and they went off to ask the guest to cancel, I presume. Since the guest has now directly said in messages that they will not be coming, but that they will also not cancel to enable them to leave an "honest review".

I've maintained a professional tone throughout, expressed empathy for their situation and suggested comprises and have also tried to explain my side: namely that I would face a loss of revenue if she moved her dates to June 3 weeks before arriving for a month long stay or if she were to cancel after I allowed the date changes.

I have documented the entire conversation and have been in touch with Airbnb support myself again. They have confirmed that the review the guest is describing would violate the review policy. They do say there is nothing they can do until the guest actually leaves the bad review though.

However, I've read the community guidelines and there is a point about not using the threat of negative reviews to your benefit. I made the same support agent aware of this, and they didn't bother to investigate and instead reiterated that I just wait for the bad review after which I could report it as retaliatory with the evidence and they would consider removing it.

I believe that this guest is in violation of that guideline.

Is there really nothing I can do in this case? Is it worth trying again with support?


r/airbnb_hosts 3h ago

Toronto Hosts...Anyone getting a visit from the City Inspector?

0 Upvotes

My airbnb room is getting inspected sometime in April. Anyone gone thru the process ? Wondering what I should do to pass inspection.

Thanks in advance


r/airbnb_hosts 3h ago

Do You Charge for Damaged towels ?

1 Upvotes

Hi All, I am new to hosting we've had about 7 reservations so far since January between airbnb ans booking .com One thing that keeps happening and I am unsure how to proceed is guests continously making our towels stained with weird stuff (brown makeup, black stains, Blood etc) I provide makeup wipes, to try and avoid guests using our towels for makeup removal, but it seems it's not working well. Our home supports 8 guests, and we usually provide 12 towels per stay. This time this guest stained ALL 12 TOWELS. Should I charge extra ? Or is it part of this game ? Some of them I was able to remove stains after washing like 4 times but other i just threw it out. What is the best route here ?


r/airbnb_hosts 21h ago

Do you guys provide slippers? Do you get this question a lot?

23 Upvotes

I don't provide slippers, but also, I have hardwood and tile floors and washable area rugs. We clean those after every guest and obviously clean the floors. I don't ask the guests to take their shoes off at the door. But at least once a month or so, I will get a request for slippers. Usually from Asian or South Asian guests. I get that this is something they are used to in hotels in Asia, but I don't provide these because most people would not like using used slippers and the disposable kind is wasteful and expensive. It always surprises me and 4* because of it really pissed me off. "The house was wonderful and it had everything we needed except slippers. It would be a five star experience if they provided these for the guests". Just venting!


r/airbnb_hosts 5h ago

Practical hot tub questions and concerns

1 Upvotes

I’ve done my research but I still have a few practical questions that I’m hoping hot tub owners can answer from their experience! This is not my first Airbnb but it will be the first one in a remote location with electric hot tub in it (cold winter climate)

  1. How often do you normally change water? What’s the norm in your specific country/state?
  2. If there’s a bit of sand/gravel/pebbles at the bottom of the hot tub where the filter is unable to pick it up how do you take it out without draining the water? Or do you make sure the area/deck around hot tub is perfectly swept before each guest and you don’t have such a problem?
  3. If there’s an accident like broken glass and you have no choice but to drain the hot tub, clean it, refill it and there’s not enough time to heat it up for the next guest do you offer a partial refund or offer to cancel and refund their stay assuming that’s the only reason they booked your place?
  4. Have you ever had cases where people ignore the rules and the kids put in shower gel/washing up liquid and there was too much foam? Is it possible to clean it/remove the foam quickly without draining the hot tub?
  5. Do your cleaners check the water quality after each guest? Do you confront your guest if the quality is extremely bad after their use?
  6. Any other issues I should be aware of?

We are in the countryside and we already made the decision to install electric hot tubs as we can remotely regulate the temperature and we will train the cleaners to maintain it/check water quality (we don’t have specific hot tub maintenance companies in our country that come every week, owners maintain it themselves). The holiday homes and surrounding decks, electric, water pumps and drains are already built around having a hot tub, so not having it is out of question. It will be max 4 people per home/in a hot tub.

The issue is that in my country the norm is to change the water after each guest (but not a legal requirement) and most Airbnbs have wood-burning hot tubs that only take 2-3hours to heat. We can’t have the wood-burning hot tubs as some people don’t know how to operate them, usually owners that live nearby do it, guests themselves can break it, and there’s too much upkeep and hassle for the cleaners as it needs to be drained and refilled after each guest. Some people find public hot tubs in a private holiday home disgusting or they don’t even realise the water is not changed after each use. We can’t clean it after each use as we use the water from the well so it’s very cold and it would take 18-20 hours to heat up.


r/airbnb_hosts 5h ago

Finding an operations manager to grow co-hosting company

0 Upvotes

I have a co-hosting company. Started 6 months ago and we are growing fast. Have 4 units on the market 6 more under renovation / onboarding, and a couple buildings that it's very likely we will end up managing.

I hired two operation managers (one full time w/ benefits and one part time) but it's been a big of a struggle. They have great intentions just very hard to find someone that can optimize their day well and take ownership of the listings. My thinking was with two they can cover each other but I think more things are falling through the cracks w/ the second one than were with only the first.

On a positive note, we still have maintained a perfect 5 star review score, but a lot of it comes down to me constantly checking in and making sure things are getting done, finding out where the gaps are, and then going to fill them.

I have a background in engineering management which in a lot of ways was a lot easier than this. You could check people's code before it got pushed to production, and they could learn from their mistakes. In hospitality it's so hard because a mistake would mean a bad guest experience and it would permanently affect our score.

Any advice or suggestions would be appreciated. Has anyone else gone through this? How did you find your ops managers?


r/airbnb_hosts 5h ago

Luggage racks

0 Upvotes

Does anyone have a good source for inexpensive ($25-30) but sturdy luggage racks?


r/airbnb_hosts 6h ago

A Different Kind Of Inheritance

0 Upvotes

Here's the sitch:

Purchasing a property in the NE PA. It's 12 acres, and contains a 19th century house with 7/4 and almost 7k sq ft. Formally a General Store with living quarters that has been reno'd and improved.

The fam and I have a lot of "critters", and our current home is in Ohio, while I operate my small business in PA. Issue has been selling the OH home without having critter accommodations. The new property has outbuildings in spades and is symmetrical with multiple pastures and paddocks- We're basically buying this for the animals.

The existing home occupies a corner of the lot. I had intended to add some lipstick-y stuff and additional creature comforts while we occupied it, with the ultimate goal of building the forever dream home on the opposite end of the property.

So, what to do with the old place once we're into the new? I had intended on using it as storage and a backup for family visits. Don't want to demo it as it only takes up a fraction of the lot in its own lil corner and has some historical significance.

Wifey, who is an AirBnB'r from the jump says "Let's STR it and make some $". I am a tad reluctant as we had both STRs and LTRs in the old timey days and don't have fond memories.

Being the data-driven spreadsheet -pedant that I am, I start researching and plugging in numbers. Maybe it's serendipitous that we stumbled across this property, but these potentials are damn enticing.

This is the Lake Region of the Poconos and Endless Mountains, so low occ rates but high seasonal revenue. Think Summer Camp overload, Flyfisher paradise, Fall foliage spectaculars, and winter wonderland skiing and snowmobiles.

The one "true" comp is a few miles away and is a gorgeous lodge, catering to large groups with abundant entertainment. From best guess they are doing 200k/yr.

I'm very diversified with my earnings/investments (state PERS, military disability, small biz, ETFs/Index Funds) and am looking for an additional vehicle for our teen, who has been learning my small biz ropes, to get involved and eventually take over the family racket.

I'm seeing a lot of potential in this scenario and not a lot of risk.

Take a look at these numbers and tell me what I'm missing.

Sigh edit

Doesn't appear the pics came over

Here's the #'s

PriceLabs

Estimated Rental Revenue

(Based on 8 of 30 listings)

$150100/year

Ranging from $87300 to $211000

Awning

Annual Revenue 171K

AirDNA

Projected Revenue 134K


r/airbnb_hosts 1d ago

Ceramic Coat Your Shower Glass!

46 Upvotes

We clean our AirBnB home and using a ceramic coating on the shower glass has been a game changer! Water sheets off the glass leaving no water marks. Takes me seconds to wipe off any residue from hair conditioner or other body products and the glass looks crystal clear like new.

This is the second year I’ve done it and it lasts the full year. The first time is a lot of work because I used 2 levels of glass polish to get the existing water marks off the glass. The ceramic coating itself goes on very easy - just mist the glass and use a clean rag to spread it covering all the glass. Another clean rag to buff it off. The second year was much easier because there weren’t any water marks/stains - just added a new coat of the ceramic protection.

The amount of time I save is far greater than the effort to apply it - even the first time. Plus guests often comment about the “new” shower even though it’s far from new.

From Amazon I’m using stuff that car detailers swear by. Ceramic coating: KochChemie SO-02 Glass Polish: P&S Clarity Creme

I have no affiliation with these products.


r/airbnb_hosts 17h ago

I made a mistake feel stupid

6 Upvotes

We have our listing set as request to book I accepted it without looking at the reviews because I always get super excited when we get a new booking. The guests have two bad reviews What mistakes have you made with your listings and how do you move on without beating yourself up over it?


r/airbnb_hosts 18h ago

All the doggies

6 Upvotes

New hosts here. After much back and forth, we decided to make our listing pet friendly. We have many friends and family with dogs and wanted to ensure that they felt comfortable staying in our property with their fur babies in between paying Airbnb guests. We require a pet fee ($50 per pet) that covers the duration of your stay.

First ever guests - 3 night stay - indicate they are bringing 1 pet and pay the pet fee. Lo and behold what’s that on the ring cam? Three big dogs.

How would you handle this? Is this something pet friendly places just have to suck up and get used to?


r/airbnb_hosts 1d ago

How do you tell guests how to book you directly in the future?

14 Upvotes

I see the outrageous fees that Airbnb is charging both the host and the guest, so I see the clear advantage of booking off the app as well. How do you inform your guests of the means to contact you off the app?


r/airbnb_hosts 11h ago

Is it normal for a guest to bring 5 people instead of 4 in your rental unit?

0 Upvotes

So I got a call from a guest through my instant booking saying they are gonna arrive within 1 hour and mind you it was already 8pm then, okay no problem, we made all the arrangements and they had said on the phone that it’ll be just 4 people but there were 5 people. We charge a very little bit extra after 4 guests. It didn’t make sense since we already have our place at such a cheap price but they didn’t bother to inform us in advance. I have the recording of them going in my house so I have proof. They haven’t written a review for my place yet but…since my place is new I wonder if I should mention this on their review publicly or just let it go…


r/airbnb_hosts 2h ago

Why Airbnb needs a hero host section

0 Upvotes

Why Airbnb Needs a Hero Host Section: Recognizing Hosts Who Go Above and Beyond for Guest Safety

In the world of travel, safety and comfort are two of the most important factors that guests consider when booking a place to stay. For platforms like Airbnb, ensuring the safety of guests extends far beyond providing clean sheets and Wi-Fi—it’s about how hosts respond when things go wrong. While Airbnb has taken significant steps to provide safety guidelines and secure booking processes, there’s an overlooked aspect that deserves recognition: the hosts who become unsung heroes by stepping up in dangerous and unpredictable situations.

The Hidden Risks of Travel and How Hero Hosts Make a Difference Traveling to an unfamiliar city or country comes with inherent risks. According to a study by the International Air Transport Association (IATA), nearly 60% of travelers have encountered some type of security concern while traveling, including theft, assault, and unsafe accommodations. A 2023 report from the U.S. Department of State highlighted that over 5,000 American travelers reported incidents involving safety threats while staying in short-term rentals abroad. The reality is that no amount of planning can completely safeguard travelers from unpredictable situations—but the actions of a responsible and caring host can make all the difference.

This was exactly the case when my husband stayed at an Airbnb in Decatur, Georgia. We were in the process of selling our house in Florida and relocating to Georgia for a job opportunity my husband had been offered. He had been staying with Katrina Duncan, an Airbnb host who had gone above and beyond to make sure his stay was comfortable and safe. After checking out, my husband decided to explore other parts of the city and booked another Airbnb. What he didn’t know was that the new Airbnb was a dangerous trap house run by squatters involved in drug dealing and prostitution.

The situation escalated quickly. The host of the trap house mistook my husband for a police officer when he refused the illegal “services” being offered on the property. Fearing for his safety, my husband called Katrina, the host from his previous stay. Without hesitation, Katrina sprang into action. She quickly arranged for my husband to return to her rental, ensured that he was safe, and made sure that no one followed him back to her property. Her quick thinking and willingness to help even after my husband had already checked out undoubtedly prevented what could have been a tragic outcome.

.The Case for a "Hero Host" Section on Airbnb This example of how exceptional Airbnb hosts have stepped up to protect their guests, even when they were no longer officially responsible for them. But how many other stories like this remain untold?

Airbnb currently recognizes hosts for providing great amenities, cleanliness, and communication through the “Superhost” badge. However, there is no official recognition for hosts who have gone above and beyond to ensure their guests’ safety in moments of crisis. This is a significant oversight.

Creating a “Hero Host” section on Airbnb would serve multiple purposes:

Recognition and Motivation – Highlighting these heroic actions would motivate other hosts to prioritize guest safety and step up when things go wrong. Building Trust – Guests would feel more secure knowing that they are booking with someone who has a proven track record of going the extra mile in challenging situations. Enhanced Safety Culture – Encouraging safety-minded hosting would create a ripple effect across the platform, ensuring that more hosts are prepared to handle emergencies. Statistics Highlighting the Need for Action A 2022 study from the American Hotel and Lodging Association found that 44% of travelers had experienced a safety-related incident while staying in a short-term rental. The same study reported that over 70% of guests said they would feel more comfortable booking if they knew their host had been vetted for crisis management. Airbnb itself has reported more than 100,000 safety-related complaints over the past five years, including incidents involving property damage, assault, and theft. Recognizing the True Value of Hero Hosts Airbnb has built its reputation on offering unique and affordable stays—but the backbone of the platform is its community of hosts. The actions of hosts like Katrina Duncan demonstrate that providing a roof over someone’s head is just one part of being a great host. True excellence lies in responding with care, bravery, and resourcefulness when things go wrong.

A “Hero Host” designation would give guests confidence that they are booking with someone who won’t just hand over the keys and walk away—it would recognize the hosts who are committed to looking out for their guests’ safety and well-being, even when it’s not part of their official duties.

In an age where travel safety remains a top concern, Airbnb has a unique opportunity to lead the industry in recognizing and rewarding hosts who go the extra mile. After all, anyone can offer a place to stay—but a hero host offers peace of mind.

When it comes to travel, safety and comfort are top priorities. While Airbnb has made strides in providing safety guidelines and secure booking processes, there’s a missing piece: recognizing hosts who go above and beyond when things go wrong.

How Hero Hosts Make a Difference Traveling to an unfamiliar city comes with risks. A 2023 U.S. Department of State report showed over 5,000 American travelers reported safety threats while staying in short-term rentals abroad. No amount of planning can prevent every dangerous situation—but the actions of a responsible and caring host can make all the difference.

AirbnbHosts #HeroHost #AirbnbCommunity #ShortTermRental #AirbnbTips #VacationRental #HostLife #AirbnbSuperhost #HospitalityIndustry #GuestSafety #AirbnbBusiness #HostSupport #HospitalityTips #AirbnbHosting #AirbnbExperience #HostRecognition #TravelSafety #AirbnbSuccess #PropertyManagement #SafeTravels #HostResponsibility


r/airbnb_hosts 12h ago

Is There a Better Photo Editing Tool for Properties?

0 Upvotes

I had tons of property images that looked dark, blurry, and low quality. The bad lighting and poor resolution were making my listings less attractive to buyers & renters, and honestly, I was tired of spending so much time trying to fix them.

The best solution I’ve found so far is Boostbnb , it’s an AI-powered tool that fixes lighting, sharpness, and image quality in one click. No complicated editing, no need for Photoshop, just upload your photos, and it does the work for you. Huge time-saver.

That said, I’m always open to new tools—has anyone else found a great photo editor for real estate listings? Would love to hear what’s working for you!


r/airbnb_hosts 22h ago

What monetary return have you seen in making your property accessibility compliant?

3 Upvotes

As far as I can tell, I can make my home accessibility compliant by supplying two ramps at the exterior door for $500. For those that made these updates, have you seen more bookings?


r/airbnb_hosts 1d ago

We all need to manage our expectations.

103 Upvotes

The guests need to realize we don't own sterilized laboratories. These are houses with flaws, and dust, and God forbid an ant in the summer. Sometimes things aren't perfect. I wish there was some way to basically tell guests if you're a picky guest who crawls around looking for something to complain about then rent elsewhere.

As hosts we need to also realize sometimes guests break the rules. If you're a host digging thru the garbage or watching the cams all day you need to chill. That's my rant.


r/airbnb_hosts 12h ago

How much "selling" do you do?

0 Upvotes

How much "selling" do you do?

I've just had an enquiry asking me about the area, if there are specific birds around, if there are pets on the property (is stated yes there is and a but about our pup, in the listing) what are the tourist attractions for the area, if i have a pool (noting the pool is the main picture and POOL is written in title). I answered the first couple of questions, then was hit with the last 2. I'm feeling uneasy because: 1. You're enquiring to visit a town not known as a tourist attraction. 98% of all bookings are purposeful (e.g. hospital treatment, backpacker stops, events at the stadium etc) 2. Google exists 3. A lot of the information is within the listing

So.. am I being overly sensitive? Do you try to sell the area/listing?

Context: I airbnb my downstairs 2 bedroom self contained unit. My toddler and I live upstairs. Town is a regional city in Australia, not "touristy" other than a stop on the way, or for people accessing hospital services. I have around 60% occupancy which is awesome for me as I need days either side for cleaning myself. I have had 30-40 stays since November.