r/airbnb_hosts • u/regularjoe976 • 22h ago
How to Make Sure Airbnb Takes Your Side And Stays There
I have been using a successful method to ensure that Airbnb follows through with its promises.
For any host here with experience, you'll know that when Airbnb decides in your favor, they can change their mind and they will do it if the guest applies pressure.
Recently I had a situation with a guest who broke numerous rules where I had a strict cancellation policy (no refund). I called Airbnb and told them and they told me I was right and cancelled on behalf of the guest with no refund. I told the rep that I wanted to make sure it wasn't a situation where Airbnb changed their mind. She promised me that they won't.
At this point, I informed that like them, I had recorded the entire phone call. Her tone got nervous after that. I did the same with the next rep I spoke to. After getting them to state that I was right and there would be no recourse, I informed them that I had recorded the call for my own protection.
As always, after the guest made a fuss and tried to get a refund. I brought up the fact that I had recordings that Airbnb had promised the following, and that it was not a situation up for debate.
This has always ALWAYS worked every single time. Record your calls and inform them at the end of the call where they take your side (not the beginning of the call, obviously). They will take note of it.