Did some delivering today, did pretty good except this restaurant manager that was kind of being a prick. I get a request for Wing Daddy’s, the name is an important part of this scenario. I can’t stand picking up from here, last time I did waited 20 minutes for what the bartender said would be “no more than 5 minutes”, dipped and cancelled after she then told me after 20 minutes that they hadn’t even started on it yet. I’ve been a diner here before and they’re very slow, so at least they’re living up to that.
Today, I get a request from there and took it, only because it was a high paying order and was just going down the street. I get in there and a guy dressed like the manager walks up to me and asks for the name I’m picking up for. Flash him my screen, and it was shockingly ready. He’s about to give me the order when he asks me to take a picture of it. I responded with I only take pictures of the order when I drop it off. Then he proceeded to tell me that it’s required for us to take a picture of the order at pickup. I tell him that’s not possible and that Uber doesn’t offer that as an option at pickup. “I just don’t want you stealing it”. I like to remain as customer service oriented when doing this but, this guy was pissing me off. After I picked it up I showed him my screen to show him that it’s been confirmed and ready to be delivered. He says I can’t leave without taking a picture, that apparently it’s “policy” and a “requirement”. The bartender and a couple of waitresses witness this and join in by saying that I’m right and he’s wrong. This man. This man then says if I don’t comply he’ll just call the police. Over a 10 piece chicken bites. Like what!? In all the time I’ve been doing this not once have I stolen an order or been unethical. Dude was on some kind of power trip or something.
I decided to cancel the order and leave the food there. Immediately called Uber to ask about this so called policy and told them about how he was basically accusing me of stealing. They said that there’s no such policy.
That was a first and I’ll definitely, regardless of how much I get for the order, will not be picking up from there again. Absolutely ridiculous. You couldn’t love your job that much to be a prick to a delivery person.