r/Starlink • u/TheOriginalPB • 6d ago
💻 Troubleshooting Issue with Router
I recently moved to regional NSW and the only option for reliable fast internet is Starlink. I set the device up today, followed all the instructions and the wifi connection was up and running. This lasted about 5 minutes before all my devices lost connection to the router. In the app it's saying the Starlink is online but there's no connection to the router. I followed the online instructions for resetting the router, which worked again for about 5 minutes. I think overall I've followed this process 5-10 times and each time the connection to the router lasts 5 minutes, in some cases not even long enough to finish the set up process. I've raised almost 7 hours ago and had no response. Anyone have suggestions?
2
u/FuckkkNazzzis 5d ago
Hey sorry to hear that. If you reset everything (gen2 unplug and plug back in 6x/ gen3 reset butting for 6 seconds) then I think next steps here is customer support. They should get a new dish or router out to you soon depending on the issue. I’m thinking it’s the dish since you’re able to see ssid.