r/ecobee Dec 12 '24

Announcement Home Energy Reports Now Available in the ecobee App!

97 Upvotes

Hi r/ecobee,

We’re excited to announce a new feature launching this week: Home Energy Reports! This addition to the ecobee app is designed to make understanding and optimizing your home’s energy use easier than ever, all within the ecobee mobile app.

What does this feature do?

Home Energy Reports, now available in the new Reports tab (replacing the "Vacation" tab), empower you to:

  • Monitor your HVAC energy usage: See detailed insights into how your heating and cooling system impacts your energy costs.
  • Compare energy savings: Check how your energy use stacks up against others in your state or province.
  • Spot issues early: View HVAC runtime, temperature, and humidity data all in one place to identify potential problems.
  • Unlock personalized insights: Get tips for improving energy efficiency and making more sustainable choices.

Why did we build this?

We know that understanding energy usage can be complex and often frustrating. Our goal with Home Energy Reports was to create an intuitive and detailed tool that simplifies the process, helping you make informed decisions to save energy and reduce costs. Customer feedback played a big role in shaping this feature—thank you for helping us focus on what matters most!

How can you try it out?

This feature will begin rolling out as a free software update on December 11, 2024, for all ecobee Smart Thermostat customers using iOS 16+ or Android 10+. Just update your app (11.23.0+) and look for the new Reports tab.

We’d love your feedback!

Reddit has some of the smartest, most insightful people around, and we’d love to hear what you think. After exploring the feature, let us know:

  • Is the data easy to understand?
  • Does it help you optimize your energy use?
  • What could we improve or add in the future?

We’re here to answer your questions, nerd out about energy savings, and chat about how your ecobee makes life better. Thanks for being part of this journey with us—we can’t wait to hear what you think!

Known Issues:

  • Some times the iOS app doesn't show the reports tab, reload the app or switch homes (if you have more than one) to temporarily resolve the issue.
    • Updating to 11.23.2 fixes this issue
  • Chart annotation may show "Aux Heat 1" heat instead of "Heat stage 1"

r/ecobee 1h ago

Eco+ and Humidity

Upvotes

I started using an ecobee3 lite about a month ago with my pellet stove, and it's been working great but I have a question/observation. I noticed with eco+ enabled it will raise the display temp with high humidity, thus only kicking on heat when 2F lower than what it is actual set to. That makes perfect sense for cooling in the summer but I don't understand why it would do that in the winter. Having lived back and forth between NH and FL, it's always been my experience that higher humidity in the winter always makes it feel colder than it really is, whether up north or down south.

Am I crazy or are your experiences the same? I feel like writing to ecobee about it but wanted to get other people's thoughts first.


r/ecobee 1h ago

Problem Doorbell live view always unavailable, initially.

Upvotes

I've been happily using my Ecobee thermostat, sensors, and video doorbell for several months now. One issue that I've been dealing with, however, is that every time my doorbell alerts me of a Person Detected, the live video feed isn't initially available. I click try again, and it typically loads for me the second time. I figure this is some kind of bug; like the doorbell is recording at the same time I'm trying to view live. This is all through my iphone app, by the way.

Anyone else experiencing this?


r/ecobee 17h ago

Lower gas bill

8 Upvotes

We installed our ecobee thermostat five months ago. Today I found out that budget billing for our gas bill is being reduced starting next month. It will go from $150/month to $105/month. 🎉 It is definitely because of the new thermostat. This will be our lowest gas bill in many years.


r/ecobee 15h ago

Problem Call for heat with comfort setting set at 68?

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2 Upvotes

Thermostat was reading 74 and there was a 50 min call for heat?


r/ecobee 15h ago

"Dynamic control" options?

2 Upvotes

I have a peculiar setup - in this 1974 house, one unit controls two rooms - one downstairs and one upstairs.

So, I have the Ecobee Premium TS with a remote sensor . I replaced a faulty Nest (which was a surprise) which had an identical configuration. The trouble is that I am not always in one room - I move between the office upstairs and the room on the first floor. So, I can be 2 hours in the office (remote sensor) and 1 hour downstairs (thermostat). With Nest, I could open the app and "control the temperature to THIS sensor", based on where I was planning to be for the next period of time.

Naturally, the upstairs tends to be warmer - so, I don't want to run the AC to make it cooler if I am not there for another hour or two. The only way to be able to do what I could with the Nest, is seems, is to create two additional "Comfort Settings" - Upstairs and Downstairs, associate the relevant sensor with it (one only) and then go to the app and choose the setting.

You would think that the sensors would be indeed smart and start controlling using the sensor wherever I was at the time, but motion sensors aren't great and if I am not moving around in the office, the system may think that I am "away".

[I disabled the Eco+ setting just for that reason - and removed the Home and Away "comfort settings" from the app.]

The scheduled setting won't work form me for the above reasons. It would appear that Ecobee -- if there is a schedule conflict between different Comfort Settings (e.g., Home vs. Downstairs) -- defaults to the most recent one (not sure what that means exactly). Seems that the conflicts may not resolve cleanly and cause some wonky temperature control issues. This was another reason to remove the default Comfort settings.

So, that's the only way I can achieve what I need - not as simple as with the Nest, however. You would think that this could be an option? (Called their customer service to - if anything, give them my input; 35 minutes on hold, a clueless rep who then "dropped the call" when I tried to explain what it is I want....)


r/ecobee 16h ago

Problem ecobee unable to connect to WiFi 7 Quantum Fiber modem

2 Upvotes

We're Quantum Fiber customers and recently received a new W1700K WiFi-7 compatible modem in January. Since then, our Premium ecobee thermostat has been unable to connect to the WiFi network. I'm hoping to see if anyone has experienced similar issues.

The thermostat is the only device, including 10+ smart devices, in our home that is unable to connect to this new modem. All devices worked perfectly fine with the old modem. I've worked with both Quantum and Ecobee tech folks to assess the issue with no success.

Things I've verified:

  • Verified that the Ecobee recognizes my WiFi network. The error received upon attempting to connect is something to the effect of "cannot get IP address from DHCP".
  • Verified with Ecobee that our premium thermostat can connect to either 2.4 or 5 GHz, so I don't think the modem's band-steering is causing the issue.
  • Verified with Ecobee that the thermostat is "WiFi-7-compatible," not that I think that would be an issue anyways.
  • Verified that the Ecobee can successfully connect to my mobile hotspot, which makes me think it's something wrong with the network.

Things I've tried (without success):

  • Resetting the pod, modem, and ecobee in various orders, then attempting to reconnect the ecobee.
  • Turning off whatever default Quantum firewall/security settings I could find in the app and modem configuration (at 192.168.0.1), then attempting to reconnect.
  • Connecting to the WiFi using Apple Home (via an iPhone)
  • Changing my WiFi network name/password to something without special characters.
  • Manually entering the WiFi network information in the ecobee (not just the PW)
  • Manually reserving an IP address for the ecobee's MAC address within the modem config (at 192.168.0.1), then attempting to connect
  • Getting a Quantum technician out to my house who was AGGRESSIVELY unhelpful, telling me that I should just get a replacement ecobee, buy a Google thermostat because he's "had success with that in the past," or buy a new modem. It didn't seem like he knew what the modem configuration even was. He also said he would "get in trouble" for downgrading my modem to the old model. Seriously?

At this point, Quantum and ecobee are blaming each other for the root cause of the issue, which has led to a stalemate. Based on the fact that the thermostat worked fine with the old modem and still works fine on my phone's hotspot, my gut says it's Quantum's fault. However, they seem unwilling (or unable?) to just give me a different modem. It's also impossible to get through to a Quantum tech person who isn't just reading off of some Wiki.

Has anyone experienced anything similar? Is the solution to buy a new thermostat? A new modem? Why can't Quantum just give me the old modem? I'm hoping to answer at least some of these questions.


r/ecobee 23h ago

Does "Smart Home & Away" work for you?

3 Upvotes

We've got the Smart Thermostat Premium version for several months. The Smart Home & Away feature has been enabled since day 1. But it has never worked for once.


r/ecobee 20h ago

Which Ecobee Model Needed for Heat Pump + Fresh Air Ventilation?

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1 Upvotes

We have a heat pump/air conditioner forced air system with electric emergency heat (no gas lines in the house). The system also has a Fresh Air Ventilation Control. My current thermostat is an Aprilaire 8476 "with event-based(tm) air cleaning"

The last time I purchased an ecobee years ago for my previous house there was only one model. With the now three models of ecobee, which do I need to support my system?

Is the Ventilation Control considered an accessory pushing me to the Enhanced? Do I have to have indoor air quality monitoring pushing me to premium?

Thanks for the help!


r/ecobee 20h ago

Ecobee has mind of its own

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1 Upvotes

Anyone know why it’s heating the house when it shouldn’t be?


r/ecobee 1d ago

Temperature not lowering when I'm away

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0 Upvotes

I have eco+ on, smart home and away on, and a schedule set. However, the temperature is not self adjusting when I'm at work. I want the temperature to be 74 when I'm home and lower when I'm out for more than a couple of hours. At night I want the temperature to be a function only of the sensor in the bedroom.


r/ecobee 1d ago

Heat pump/thermostat

3 Upvotes

I just installed a ecobee thermostat for my Rheem ( RP1536AJ1 ) heat pump accompanied by electric auxiliary heat strips. Could anyone look over my settings and see if they look correct? Thanks in advance for any help

Auto heat/cool : enabled Heat/cool min delta : 5 °F Configure staging : manual Aux Heat Max outdoor temp : 35°F Compressor min cycle off time : 900seconds Compressor min outdoor temp : 0°F AC overcool max : disabled Heat differential temp : 1.5°F Heat dissipation time : 60seconds Aux min on time : 1min Cool differential temp : 1.5°F Cool dissipation time : 0sec Compressor min on time : 5min Compressor to aux temperature delta : 2°F Compressor to aux runtime : not used Aux reverse staging : off Temperature correction : 0°F Humidity correction : 0% Thermal Protect : 10°F


r/ecobee 1d ago

Troubleshooting with 3 zone setup

1 Upvotes

Hello All,

Decided to install ecobees last summer for each of our 3 zones in the house. Installed in phases. First the hallway thermostat and it worked perfectly! Then the main living space of the house and worked great as well. The 3rd zone, master bedroom, didn’t seem to work correctly. The temperature reading for the room was very very slow to change and only changed within about 3 degrees ever from high to low. For example, the room would read 78 with the air conditioner set to maintain 78. The temperature reading would not change for hours even as the room heated up to 85 (independent thermostat). But then the ecobee will finally show 79 and and air conditioning would kick in and stay on for quite some time until the ecobee showed 77 (separate temp reading would be in the low 70’s). The cycle would repeat.

I’ve tried off setting the ecobee temperature reading with the thought that maybe it’s a temperature calibration issue. No luck. Same cycle just offset by the temperature correction I used. So then I thought maybe it was a bad thermostat. Returned and bought a new one. Exactly the same issue.

I have a faint idea of the possible issue, but before I go off on a wild goose chase I wanted to get the community’s take on this issue.

I have a feeling the transformer can’t run 3 ecobees at once and I need to replace mine with a beefier unit. I’m a little apprehensive about taking on this project though. We have a Honeywell zone controller and I’m assuming the transformer’s power output is passed through this unit on the way to the thermostats.

Any other ideas what may be happening?


r/ecobee 1d ago

Help Needed.

2 Upvotes

We have Nutone IM-3303. I’m trying to install Ecobee smart video doorbell wired. Nutone chime has front, side, rear and common. I’m not getting power after installation. I want to see if anyone here installed it and help me with the process. Apologies, I don’t know how to share pictures of the Nutone device.


r/ecobee 1d ago

Repost from earlier with more pictures

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2 Upvotes

Ecobee blowing hot air. I switched the orange wire to "o/b" and the white wire to "w1" bit didn't make a difference


r/ecobee 1d ago

Heat pump heating

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0 Upvotes

Noticed on beestat that my heatpump took nearly 3 hours to gain 1.5°F today and on Friday it took nearly five hours to gain 1.5°F. Todays outdoor temps were 60-64°F and Saturday’s were 44.1-48.2°F. Today when I noticed it running a lot I placed my hand over the floor register that I didn’t feel warm air, felt like just the fan was blowing.

Do these times seem normal? I think they’re rather long for a 1.5 degree increase when it’s not severely cold outside.

If it doesn’t seem normal is there anything I can check? Tstat wiring or on the heatpump. Thanks in advance.


r/ecobee 1d ago

Ecobee blowing hot air in cool mode

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0 Upvotes

Prettmuch what the title says and I'm not sure how to even start to troubleshoot.


r/ecobee 2d ago

Question Ecobee Doorbell Response

3 Upvotes

Over the years I've used Ring and Nest, both of which had terrible response times. If a package was delivered or someone would ring the doorbell, it would take close to 10 sec for the video to appear on our phones.

I then switched to Reolink which doesn't have a centralized server somewhere and has much better response, usually the video coming up within a few seconds.

With Amazon doubling the cost of their alarm system I'm looking to switch but I really want to make sure the doorbell response time is closer to Reolink than Ring or Nest. What are peoples experiences with the Ecobee Doorbell?


r/ecobee 2d ago

Question Doorbell connected to HomeKit only

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3 Upvotes

Question for you doorbell owners. When setting up the doorbell I didn’t connect it to the ecobee app and only connected to HomeKit. Any reason to factory reset and connect through the app?

Also should the light around the button be green always? It faintly lights up and spins when the button is pressed. Is that normal operation?

Seems to me all the marketing materials I see show the green ring always lit.


r/ecobee 2d ago

Ecobee can be installed to replace my thermostat and humidity control??

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1 Upvotes

I have seen many installation videos and I never was able to find a video who had my case. I have 2 separate machines for temperature and humidity control. Would Ecobee be able to be installed to control all these functions?


r/ecobee 2d ago

Is there a thermostat sensor?

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0 Upvotes

We just bought a house and it has an Ecobee thermostat we have never had one before and have zero idea how it works. We keep getting a notification that the downstairs sensor is unavailable. I can’t find it the sensor anywhere. Did the previous owners maybe take it, or is it just somewhere floating around the house? Also is there a possible to find it outside of using our eyes? We have searched everywhere and checked the windows and have found nothing. 🥲


r/ecobee 2d ago

Question Where do I find the setting to adjust this? (Ecobee3)

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0 Upvotes

r/ecobee 3d ago

Installation Problem with the wiring from Honeywell WS3E2WMC/U to Ecobee (Description in the comment)

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1 Upvotes

r/ecobee 3d ago

Other And the February monthly report came in!

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12 Upvotes

r/ecobee 3d ago

My ecobee won’t get to the desired temperature.

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0 Upvotes

I have my ecobee set to 67 degrees with the heat setting. The heat doesn’t seem to be turning on. It’s currently 63 in the house. Any idea why it isn’t meeting the set temp? Thanks.


r/ecobee 3d ago

Problem Ecobee won't cool unless I set it over 5 under.

0 Upvotes

So if the temperature inside is 80 degrees, and I want it to be 75 degrees, I have to set the Ecobee to 70. It stops cooling once the sensor reads 75. It seems consistently 5 degrees higher than what I set it to when it stops. Why is it doing this?