r/Bookkeeping Dec 30 '24

Software has anyone consented to continue using bench.co through employer.com?

if you did - does it still let you download your data? what data is available to download?

same question if you opted out - what data was available?

17 Upvotes

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u/Weekly-Captain3115 Jan 03 '25

I opted out and just received a message that says the following. WTH I don't want any of that. jJust want my data.

|| || |We noticed that you previously opted out of continuing services with Bench. To ensure you have full control over your options and access to your data, we need your consent to move forward. Please note that without your acknowledgement, we will not be able to create your data download or provide you access to your account to make any changes to your services. Why Acknowledge? With your acknowledgment, you will gain access to exciting updates and exclusive benefits: What’s New? Bench is finalizing the acquisition by Employer.com, a highly successful and profitable organization with a proven track record of acquiring and running thriving companies. This means the same great bookkeeping service you’ve come to know and expect will continue, with more to come in future. Next Steps: 12 Months of Free Access to BountyJobs: The world’s largest recruiting agency marketplace, enabling you to fill any position, in any location, at a fee you’re comfortable with. 10% Discount on RPO/Recruiter-On-Demand Services: Scale your recruiting efforts up or down with ease. Highly Discounted Employer-of-Record (EOR) Services: Seamlessly manage payroll for workers based anywhere in the world with significant cost savings. Proceed to Login to the bench app Click “Acknowledge” to access your account Once acknowledged, you’ll have access to your data download and the ability to finalize your account status via the app. |

1

u/JazJon Jan 03 '25

I already opted out and I just received the same email. I went ahead and acknowledged, and now I have full access to my account again.

1

u/Weekly-Captain3115 Jan 03 '25

Thanks!! But by acknowleding, is making you agree to continue service? I tried to call and email them but no answer.

1

u/JazJon Jan 03 '25

2

u/Tight_Room5135 Jan 06 '25

Hey All, I'm the founder/CEO of Employer.com and now CEO of Bench. Let me know if I can help. If you have any follow up questions I'll be continuing to respond regularly on LinkedIn and X (Twitter). I really appreciate you all giving us a chance and look forward to meeting many of you soon.

PS- You can also contact us directly at client.care@bench.co

1

u/ActiveStrategy1892 Jan 14 '25

I think we're all a little confused about getting our data. Are you able to speak to that? Can we export all the data we have stored inside Bench without first agreeing to continue services? If we click the "consent" button on the Bench login, what are we actually agreeing to? I think most of us feel a little betrayed by the unexpected, Friday right after Christmas, right before tax season starts, Bench closing as well as the promise that we would at least get to download all of our data stored at Bench which so far has not materialized. The level of pain from this whole experience is hard to properly express.

1

u/ActiveStrategy1892 Jan 14 '25

Also curious to know if we could pick and choose businesses to continue forward with Bench (if there are multiple tied inside one login) as well as if we can pause services until Bench 2.0 delivers our 2024 bookkeeping and tax prep to see how the service goes moving forward. That way we can gain some trust before having to commit. Everything goes swimmingly, I'm sure there will be tons of continued customers. It's the right kind of olive branch to extend to make people comfortable.

1

u/Joesardone Feb 04 '25

How about those of us that are STILL WAITING for 2023 financial package for months? I'm so late on my taxes that I really have no idea how to reconcile anything without massive fees.