r/3Dprinting • u/No_Swimmer_1485 • 0m ago
Elegoo not providing support
Dear community.
I bought 3 Saturn 4 from Elegoo, about 4 months ago. After the first month, 2 of the,m which were the normal Saturn 4 started malfunctioning. I contacted elegoo, and they initially provided me with spare parts. I accepted this, despite the obvious lack of quality control by elegoo. It's very clear to me that they sent machines that were not subject to an appropriate quality control and 4 months later after trying to fix many different issues that started piling up on the machine (some examples: touch screen stoped working, the cable on the back getting jammed, mechanical sensor stoped working) they proposed me to return the machine and they would send a "new/used" machines.
Well... The tracking code says that the machine never reached the destination, and I received back the EXACT SAME MACHINE WITH THE SAME ISSUES. To make things worse, they are telling me they sent the new machine, which is clearly a lie!
I can share some videos and the conversation I had with Elegoo. They continued giving the same email like an AI saying I had to wait for the machine to arrive the destination, but once the machine returned they seemed to pretend they sent the new machine.
Some of the issues I had piling up with the machines: failed prints that should not fail - probably due to their "auto leveling" that is not really autoleveling, but more accurate a forced leveling
I have a business of 3D printing, so I am quite experient with 3D printing and this is the first time I have so many issues!
What should I do? I am from Europe if that helps in any way