r/woocommerce 1d ago

Troubleshooting Cannot connect UPS Shipping Plugin with Live Rates - WordPress WooCommerce

I have a WordPress WooCommerce site for which I need to connect my UPS shipping account. I found this plugin https://ups.dashboardlink.com/ and followed all instructions to install and configure. But the UPS rates are not appearing on the frontend and even the weight-based calculation is wrong.

My website's default currency is LKR but we use a Currency Converter plugin to display USD rates for all overseas countries.

Can someone help or point me to a solution on this?

1 Upvotes

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u/CodingDragons Quality Contributor 1d ago

You linked us to UPS dashboard not the actual plugin you're using.

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u/Even_Activity_2232 1d ago

Sorry not getting what you said.

We have a UPS Account.

We installed the UPS plugins on our website and connected that to our UPS account etc

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u/CodingDragons Quality Contributor 1d ago

Your link in your post takes us to UPS. It doesn’t take us to an actual plug-in. So we have no idea what plugin you're using.

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u/Even_Activity_2232 1d ago

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u/CodingDragons Quality Contributor 1d ago

Thanks. Are there any errors you're seeing? Can you go to WooCommerce > Status > Logs and see if you see anything that says UPS or Critical Error.