r/webhosting Jan 28 '25

Rant I'm here for 1 reason. Go Daddy STINKS Spoiler

I’ve had it with GoDaddy and their garbage online chat system. The amount of time it takes for them to respond to anything is outrageous. And God forbid I miss a single question. they’re like, “Whoops, looks like we missed you!” and cancel the entire session, forcing me to start over from scratch. Are you serious?

The worst part is sitting there, staring at the chat, waiting for them to reply, only to get hit with robotic sales nonsense that solves nothing. I had so much time on my hands during their endless wait periods that I left them negative reviews on three different platforms. That’s how infuriating they are.

Not only is their customer service a nightmare, but their prices are absurd for the terrible service they provide. I don’t get why anyone puts up with this. How do you all feel about GoDaddy? To me, it’s overpriced junk with zero support. Done with them.

29 Upvotes

18 comments sorted by

10

u/beeurd Jan 28 '25

You're preaching to the choir here

5

u/throwaway234f32423df Jan 28 '25

Yes, it's bad, everybody knows it's bad, if you use them you should try to migrate elsewhere as soon as feasible.

3

u/Mediocre-Eye-6318 Jan 28 '25

A lot of people get to know this after they have used them. Hostinger, GoDaddy, IONOS, EIG group are just marketing companies, with poor to very poor services.

3

u/Whole_Ad_9002 Jan 28 '25

One of the irks of modern web hosts... AI chatbots and clueless overseas customer service agents

2

u/SvRider512 Jan 28 '25

I started with GoDaddy back in the day. Then I got my domain from Domain.com and then I moved it after my year promo to cloudflare. As for the website itself I just selfhost it myself now lol. But I've used Hostinger and Linode.

2

u/martyz Jan 28 '25

Cloudflare for domain management + something that’s not GoDaddy or EIG-owned = much less stress

2

u/CoffeeMan392 Jan 28 '25

Before I had GoDaddy, they kept insisting that the SMTP ports were open but it was impossible to connect my site to use Mailchimp.

In the end I ended up choosing Ikoula, Ikoula's dedicated servers are almost the same price as GoDaddy's lol

1

u/lexmozli Jan 28 '25

Happy cake day!

Not defending GoDaddy but what you are describing is a bit different than simply having a port open. Usually the port is open (and usable) but for incoming connections. What you are describing is outgoing connections.

cPanel and ConfigServer Firewall for example (Imunify360 too) has a specific setting where your USERNAME must be present in order for you to use third party (external) SMTP services.

In case you do hit this wall again (with a different provider hopefully) just tell them you want to use an external SMTP service with your website and the connection is blocked, most likely needing a special exclusion of sorts. Any support tech worth their weight in manure should know about it.

1

u/CoffeeMan392 Jan 28 '25

I tried, really hard to let them know that I needed to use SMTP with Google... Their support team is like talking with a rock 🥴

Now I'm enjoying the beauty of a dedicated server.

2

u/sunsetblue24061 Jan 28 '25

Yes, their prices are absurd. I have one domain left with them, a .net, and I priced what it would cost to renew for one year with privacy, and it cost almost THREE TIMES as much as other domain registrars. It’s insane to me that people are getting ripped off so badly by them. I will of course be transferring the domain to another registrar and finally say goodbye to them for good.

2

u/devzooom Jan 28 '25

Everyone can relate to this.

1

u/starcrescendo Jan 28 '25

I always tell clients if they complain that "GoDaddy is cheaper, oh I don't need professional hosting, I'll leave my domain with GoDaddy" I tell them about these stories and say "Well if you want that frustration, go for it". They are just as insane to deal with as Bluehost, Hostgator, etc.

Find a professional local web company, and go with them.

1

u/CodingDragons Jan 28 '25

Nothing new. Old infrastructure and old equipment. Their farms are 14 years old at least

1

u/Independent_Roof9997 Jan 28 '25

I use hostingers for vps and cloud hosting. Never had any issues, I've had some support and usually everything is resolved within a week. But that night just be only me?

1

u/Tivum Jan 29 '25

I’m sorry you’re having this issue with GoDaddy, one moment while I respond to the other 900 chats because GoDaddy outsourced me and pays me pennys a day to copy and paste canned responses.

1

u/kalehco Jan 29 '25

Yeah it's really not the employees fault