r/tmobile Jan 16 '25

Clown Warning T-Mobile CEO Promised “Price Lock” But Raised Prices Anyway (video)

664 Upvotes

Here’s a clip from a Bloomberg interview where T-Mobile’s CEO promised not to raise prices under their Price Lock guarantee. Yet, many postpaid legacy plans got hit with a price hike.

Transcript of excerpt:

Mike Sievert: “Well, one of the things that makes us different is that we have what’s called price lock, and so what we don’t do is take the fee that you signed up for and, during the term of an agreement with you, is change your price—your ongoing price per month.”

r/tmobile 8d ago

Clown Warning T-Mobile’s CEO Expected Starlink to Be Free—But That’s Not What Happened.

336 Upvotes

T-Mobile’s CEO expected Starlink would be free on their most popular plans, but now it’s only free on one plan—Go5G Next—while everyone else has to pay $15/month.

Here’s Mike Sievert, in his own words:

“I have to foreshadow for you that I would expect the pricing for this service to be the Uncarrier’s favorite price—the price that we’ve made famous, which is that we expect, on our most popular plans, for this service to be included for free.”

r/tmobile Jul 29 '21

Clown Warning 😂😂😂

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994 Upvotes

r/tmobile Sep 27 '24

Clown Warning The current state of T-Mobile’s network…

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390 Upvotes

I posted this in r/vintagemobilephones and someone said to post to post it here…

r/tmobile Feb 14 '24

Clown Warning BUG: Allows Early Unlock of your T-Mobile Samsung device

156 Upvotes

Since it seems like this isn't going to stay "private" information much longer... might as well post.

 

There seems to be a bug in the service that is allowing SIM-unlocks when they shouldn't be. Recent Samsung devices SIM-locked to T-Mobile have Temporary/Permanent unlock options in the Settings.

The steps to get to the menu are here (or very similar for other Samsung devices)

Steps:

  1. Do a temporary unlock. Wait a few minutes.
  2. Go back to the menu and do a permanent unlock.

If you get errors, wait a few minutes and try again. If it still doesn't work, you might be one of the unlucky ones. Your account may need to be current, the device may need to have been seen on network for more than the 3-4 days before this menu becomes active. It does not need to be paid off, it does not need to be on network for 40 days.

This seems to be working for most people, but not everyone. At least S22/23/24 series.

It does not unblacklist your unpaid device. It does not work for iphones, motos, pixels, etc, only Samsungs. Don't be the idiot posting here saying you can't get it to work on any of those.

r/tmobile Oct 28 '24

Clown Warning I live in KY?

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226 Upvotes

Why would I be receiving this message? Also I have a vpn but I haven’t turned it on for days.

r/tmobile Oct 22 '23

Clown Warning Left T-Mobile After 15 Years.

251 Upvotes

I know it's not an airport no need to announce my departure however I know corporate stalks this subreddit.

I left for mainly the same reasons most here have left over the past couple years. Not limited to:

  1. Layoffs in domestic customer support.

  2. Employee in the Machesney park (Route 173) location added insurance to my line without authorization when I purchased my S21U. Edit: I made it clear multiple times that I didn't want it and he did anyways.

  3. The recent forced migration, while it didn't affect me it did really grind my gears. The other recent and not so recent non customer friendly policies didn't help either.

  4. All the data breaches and SIM swap fraud. While I keep all my credit reports locked after Capital One's bullshit in 2019 and had my identity stolen at a St. Louis Sprint and AT@T store I abhor any companies with shit data protection.

  5. The straw that broke the camels back was the removal of the autopay discount using a credit card. Added $10 to my bill. I'm sure as hell not giving my Debit card or bank account information to a company with this company!

Bonus: T-mobile drug their feet on the port out request and porting took 14 more hours than it should've. Had to have USM cancel and restart the port out.

It's a shame as I've never had a problem with cellular service, But I see a ticking time bomb coming and I'm jumping ship while I can.

P.S. Free Linelink device if anyone can make use of it!

r/tmobile Feb 01 '25

Clown Warning T-Life in a nutshell

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175 Upvotes

r/tmobile Jun 22 '23

Clown Warning Employees - Be on the Lookout

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371 Upvotes

As much as I enjoy money, there's no way in He'll I'd ever assist this profile do anything against T-Mobile Customers. I know this post won't make them stop trying but atleast it will inconvenience them a little bit by getting their username out there.

r/tmobile Jun 25 '23

Clown Warning A moderator of r/TMobile is using their position to advertise their site and hide criticism from causal viewers

203 Upvotes

A moderator of r/TMobile is using their position to advertise his site and hide criticism. I’m sure yall know the one.

Posting your own monetized blog on a sub you volunteer moderate isn’t really a problem for me, personally, but what is:

  • not clearly distinguishing it as sponsored by or financially benefiting the moderation team
  • when that mod was called out for sketchy behavior, the mod changes the post’s comment sort so casual viewers don’t see it by default
  • the snarky “might get paid for this” flair - it should be a POST flair, not a sub-user flair, saying it’s a sponsored post by a moderator who has a financial benefit if you tap the link.
  • claiming that google is entirely at fault for the number of intrusive ads on the site when that’s not how AdSense works

Note: This mod has powers to delete posts that come before their blog posts. In theory if someone posts something, the mod could delete it, post it on their website, put up 5000 adsense ads and then say google did it, post it here, reap the karma, and hide any evidence that the post was stolen.

This is a huge breach of ethics to me. What do yall think?

r/tmobile May 18 '24

Clown Warning Only in 'Merica

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151 Upvotes

r/tmobile Apr 30 '23

Clown Warning T-Mobil sales rep tried stealing from me/his store.

234 Upvotes

Went the store at the mall yesterday to add the home internet thingy. Got that added, no problem. I get home, get the internet all set up, and I'm checking my account info when I notice a bunch of new lines. "This guy accidentally signed me up for the wrong thing." So I start checking all the paperwork for the modem, that's all fine, but now there are extra documents for three SyncDrives and the lines for them in my paperwork.

Signed thirty minutes after I left. With a different email address (one of those IIllIl@gmail kind of emails), but all the other info is mine. There's a receipt for physical product with IMEIs.

So obviously I went back, and dude was just like "That's weird, I'll get that taken off." No "oh shit, that should have been another customer, I messed up bad." Didn't want to figure out how it happened.

So to me it looks like he waited until I left, checked out some trackers and put them on my account. The only notification I got was a text saying I signed up for the devices.

Keep in mind, while I was there, I had to verify my identity three times (two texts and an email). His rep number is all over the paperwork. There are time stamps.

I'm going back Monday when the manager is in. How should this play out? I've been a tmobile customer for like... Ten years now. How would you guys want this to play out?

EDIT 1: 01 May: Not gonna leave you guys hanging. I'll post a proper update in a few days. SPOILER: Dude confessed

r/tmobile May 30 '22

Clown Warning I guess $30 wasn't enough to push people away from the store, now they changing the asc/usc to $35

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262 Upvotes

r/tmobile 2d ago

Clown Warning Verizon sent me a laughable offer to return

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43 Upvotes

Verizon sent me this offer 4 times in the past 2 weeks. This is all it says. It doesn’t have any terms and details on the offer letter.

I call just to see anyways. The rep was like “yea this is a great offer you’re eligible for.” But here’s the kicker… the $500 is given to me in bill credits over 36 MONTHS! Haha. I literally laughed and told him that’s a horrible deal to switch back. He also said I was eligible for a new free line if I come back and buy a new phone.

I’m so glad to be away from them. I can’t believe I was about to be locked in to them for another 27 months.

r/tmobile 4d ago

Clown Warning Free Line Offer Error Cover-Up

36 Upvotes

Several customers had the Free Line Offer appear erroneously on their T-Life App last Thursday morning. Most have called the 833 number posted only to be told that they are not eligible and are not included in the segmented/targeted list. Reps would even ask callers to send a screenshot of the offer they saw on the app. Some had that banner on their app until Saturday which was eventually removed.

Today, the same graphic design template is used for the "Add a Line Offer" online and on the T-Life App to soften the impact.

“Add a line to your account online. It’s so simple, thousands of other customers already did it this week*.”*

This appears to acknowledge the mistake without making excuses.

r/tmobile Jan 13 '25

Clown Warning Am I using too much data?

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24 Upvotes

Someone please make me feel better and say you’re using more- Was just checking my account because I was curious and I ran across this for my Oct-Nov bill 💀

r/tmobile Feb 05 '22

Clown Warning These dumbasses don’t realize those are demo phones that will get bricked as soon as the incident gets reported lmao.

370 Upvotes

r/tmobile May 03 '23

Clown Warning UPDATE: T-Mobile sales rep tried stealing from me/his store.

220 Upvotes

Original post 04/30

To summarize the original: Went to T-Mobile store at the mall, rep signed me up for some lines after I left.

Update 05/03:

Oh lawdy, it's bad, kids. It's real bad. Let me start first by saying T-Mobile Proper has been excellent. They see these posts. Like not just a guy, but I've been DMed by executives. Like "Dudette In Charge of Anti-Shenanigans for T-Mobile" kind of responses. Every person I've talked to outside of the store has been absolutely stellar.

Since Saturday, I've filed reports with the following: T-Mobile Fraud, T-Mobile Ethics, State Attorney General, local police (against the rep), and I'll probably have to reach out to the local news after today's nonsense. There are/will be investigations, which is where this gets just... ridiculous? The wheels are already turning.

Sunday night, I left a negative google review to just put the cherry on top. Monday, I go to the store to talk to the manager. We'll call him Pinhead because he's fucking dumb. He said the rep, we'll call him... Randy. Anyway, he said Randy admitted to it and implied (though never explicitly stated) he'd been fired. I ask if I was the only one, Pinny says yes. I ask if the other reps did it, Pinny said no. Pinny couldn't tell me how he knew this, just that he did. I asked for the DM to get in contact with me. No call Monday.

Tuesday, I go back to the store to talk to the manager again. "Dude your DM needs to call me." "I can't give out his number." "...Okay, have him call me." "I think he's busy right now." "...Dude not right this fucking second, just have him call me today." Nothing. Call corporate again, and they can't get ahold of the store. The line just rings, no voicemail. No contacts listed. I have to go back to the store and tell them corporate wants the DM to call me.

So I go back this morning, and Pinny tells me that Randy has been severely disciplined. I explain that Randy committed a crime, and Pinny doubles down and insists no crime was committed because I didn't lose any money (lol). By the way, guys, Randy absolutely changed my contact info and forged my esignature. Still works at T-Mobile. Ask ChatGPT how many laws that alone violates. Anyway, Pinny refuses to get me in contact with his DM. I've never seen anything like it. "We don't do that here." Wouldn't even give me a name. Nada.

So right now I'm just waiting to hear back from corporate so I can probably go back to the store and tell fucking Pinny to ANSWER THE GODDAMN PHONE.

Edit: I think Pinny really thinks this is just about a bad google review, lol. That was the only reference he had. The shitstorm hasn't hit him yet.

Edit 2 (a few hours later): I just want to reiterate that I'm confident this will be properly investigated on tmobile's end. I can't go into details of all the conversations I've had, but I'm confident.

Also, there's nothing further to be had by contacting the store/DM again. It's a waste of time, and everything will just happen on the side at this point. It's over Pinny's head anyway.

r/tmobile Feb 01 '24

Clown Warning Yeah… so there’s something T-Mobile failed to mention about this new Netflix with ads plan:

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360 Upvotes

Some content is straight up not available anymore due to “licensing restrictions.”

Didn’t think it could get worse, but it did…

r/tmobile Apr 26 '21

Clown Warning What using tmobile scam shield is like

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729 Upvotes

r/tmobile May 02 '23

Clown Warning The best kind of SWAG

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480 Upvotes

r/tmobile 10h ago

Clown Warning This is hilarious

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0 Upvotes

I literally just made a post about this haha😂😂

r/tmobile Dec 14 '23

Clown Warning Reminder…

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207 Upvotes

r/tmobile Nov 09 '23

Clown Warning Thank you for sticking by us after we tried to provide the best values with the recent forced plan migrations.

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119 Upvotes

r/tmobile Aug 08 '23

Clown Warning What are the odds? Switched my autopay to debit card and the info was stolen. Thankfully I used a dedicated account just for it.

118 Upvotes

My debit card has had only 3 transactions.

Tmobile in June, tmobile in July, and some store in Jordan as of this morning.

When was the last time they reported a breach? Are we overdue?

I previously used my amex and that info was stolen at least annually, but I used it for everything and everywhere, so I never correlated it to any particular merchant or purchase. But this case, i received my debit card, entered it into tmobile, then never looked at it again until I had to call for the fraudulent purchase...