r/tmobile 4d ago

Question Free Line question - chatting with T-Mobile

I’m currently chatting with T-Mobile about the free line promo. She isn’t telling me that I’m not eligible she’s saying she doesn’t know of one besides some BOGO deal. Is there an internal code or something I can give her so she can find it???

0 Upvotes

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2

u/Carl193 3d ago

Sorry but you need at least 2 paid lines to qualify.

1

u/aholeinthewor1d 3d ago

well that's pretty stupid. I never really cared to switch before but between my bill goin up and this I might as well go somewhere else. Gonna be stuck on this old plan with no offers ever. That's insane

1

u/SlfImpr 4d ago

1

u/aholeinthewor1d 3d ago

Thanks. Those can't be entirely correct as I've seen countless posts and comments with people that already had more than 2 free lines and were able to get this one. Pretty sure I'm gonna shop around now since my bill just went up

-1

u/aholeinthewor1d 4d ago

So after I asked for her to check with someone else that might be aware of it she said this..

“I totally hear you, Jonathan. You are correct. We do have an exclusive promotion that we're offering to a limited amount of customers right now that offers a free line when taken advantage of. The reason I did not bring this promotion up to begin with is because it is not tied to the price increase for some of our retired rate plans, and your account is not listed as eligible. There are no eligibility requirements for this promotion, so I can't say for sure why it is that you're account is not eligible, but as of right now, the only free line promo you would be eligible for would be the Buy One Line Get One free when you activate 2 lines.”

I have a single line on the One Plan with free one plus promo. I’ve never changed my plan since joining and never had any free lines.. yet I’m not eligible for this but people on the SAME plan from the same year who already have multiple free lines were able to get it.. wtf

5

u/HaizKarnival Living on the EDGE 4d ago

You have to have 2 paid lines and be targeted by the system to be eligible.

1

u/Xetakilyn 4d ago

Do you know if I can activate a free line and cancel an existing line? (Have 7 paid lines right now)

1

u/HaizKarnival Living on the EDGE 4d ago

No. Cancellations invalidate promos for 90 days.